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Page 91 / 106 Scroll up to view Page 86 - 90
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Troubleshooting
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I can’t connect to the Internet wirelessly.
If you are unable to connect to the Internet from a wireless computer,
please check the following items:
1.
Look at the lights on your Router. They should be as follows:
• The “router” LED should be on.
• The “radio wave” LED above the “router” LED should be on.
• The “modem” light should be on, and not blinking.
• The “internet” LED should be on, and not blinking.
• The “Wireless” light should be on, not blinking.
2.
Open your wireless utility software by clicking on the icon in the
system tray at the bottom, right-hand corner of the screen.
3.
The exact window that opens will vary depending on the model of
wireless card you have; however, any of the utilities should have
a list of “Available Networks”—those wireless networks it can
connect to.
Does the name of your wireless network appear in the results?
Yes, my network name is listed—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, but my network name
is listed”.
No, my network name is not listed—go to the troubleshooting solution
titled “I can’t connect to the Internet wirelessly, and my network name
is not listed”.
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88
Troubleshooting
I can’t connect to the Internet wirelessly, but my network name
is listed.
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1.
Click on the correct network name in the “Available
Networks” list.
2.
If the network has security (encryption) enabled, you will
need to enter the network key. For more information regarding
security, see the section entitled “Changing the Wireless
Security Settings”.
3.
Within a few seconds, the tray icon in the lower, left-hand corner
of your screen should turn green, indication of a successful
connection to the network.
I can’t connect to the Internet wirelessly, and my network name
is not listed.
If the correct network name is not listed under “Available Networks” in
the wireless utility, please attempt the following troubleshooting steps:
1.
Temporarily move computer, if possible, five to 10 feet from the
Router. Close the wireless utility, and reopen it. If the correct
network name now appears under “Available Networks”, you may
have a range or interference problem. Please see the suggestions
discussed in the section titled “Placement of your N1 Wireless
Router” of this User Manual.
2.
Using a computer that is connected to the Router via a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is
enabled. This setting is found on the Router’s wireless “Channel
and SSID” configuration page.
If you are still unable to access the Internet after completing these
steps, please contact Belkin Technical Support.
Page 93 / 106
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•
My wireless network performance is inconsistent.
•
Data transfer is sometimes slow.
•
Signal strength is poor.
•
Difficulty establishing and/or maintaining a Virtual Private
Network (VPN) connection.
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices decreases
when the distance between devices increases. Other factors that
will cause signal degradation (metal is generally the worst culprit)
are obstructions such as walls and metal appliances. Note also
that connection speed may decrease as you move farther away from
the Router.
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, five to 10 feet
from the Router.
Changing the wireless channel
—Depending on local wireless traffic
and interference, switching the wireless channel of your network can
improve performance and reliability. The default channel the Router
is shipped with is channel 11; you may choose from several other
channels depending on your region. See the section on page 43
entitled “Changing the Wireless Channel” for instructions on how to
choose other channels.
Limiting the wireless transmit rate
—Limiting the wireless transmit
rate can help improve the maximum wireless range and connection
stability. Most wireless cards have the ability to limit the transmission
rate. To change this property, go to the Windows Control Panel, open
“Network Connections” and double-click on your wireless card’s
connection. In the properties dialog, select the “Configure” button on
the “General” tab (Windows 98 users will have to select the wireless
card in the list box and then click “Properties”), then choose the
“Advanced” tab and select the rate property.
Wireless client cards are usually set to automatically adjust the
wireless transmit rate for you, but doing so can cause periodic
disconnects when the wireless signal is too weak; as a rule, slower
transmission rates are more stable. Experiment with different
connection rates until you find the best one for your environment.
Note that all available transmission rates should be acceptable for
browsing the Internet. For more assistance, see your wireless card’s
user manual.
Page 94 / 106
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Troubleshooting
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on my Belkin Router.
1.
Log into your Router.
Open your web browser and type in the IP address of the Router.
(The Router’s default is 192.168.2.1.) Log into your Router by
clicking on the “Login” button in the top right-hand corner of the
screen. You will be asked to enter your password. If you never set
a password, leave the “Password” field blank and click “Submit”.
Click the “Wireless” tab on the left of your screen. Select
the “Encryption” or “Security” tab to get to the security
settings page.
2.
Select “128-bit WEP” from the drop-down menu.
3.
After selecting your WEP encryption mode, you can type in
your hex WEP key manually, or you can type in a passphrase
in the “Passphrase” field and click “Generate” to create a WEP
key from the passphrase. Click “Apply Changes” to finish. You
must now set all of your clients to match these settings. A hex
(hexadecimal) key is a mixture of numbers and letters from A-F
and 0-9. For 128-bit WEP, you need to enter 26 hex keys.
For example:
C3030FAF4BB2C3D44BC3D4E7E4
= 128-bit key
4.
Click “Apply Changes” to finish. Encryption in the Wireless Router
is now set. Each of your computers on your wireless network will
now need to be configured with the same security settings.
WARNING:
If you are configuring the Router from a computer with
a wireless client, you will need to ensure that security is turned on
for this wireless client. If this is not done, you will lose your
wireless connection.
Note to Mac users:
Original Apple AirPort products support 64-bit
encryption only. Apple AirPort 2 products can support 64-bit or
128-bit encryption. Please check your Apple AirPort product to see
which version you are using. If you cannot configure your network
with 128-bit encryption, try 64-bit encryption.
Page 95 / 106
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I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin client card.
The client card must use the same key as the Router. For instance, if
your Router uses the key 00112233445566778899AABBCC, then the
client card must be set to the exact same key.
1.
Double-click the Signal Indicator icon to bring up the “Wireless
Network” screen.
2.
The “Advanced” button will allow you to view and configure more
options of the card.
3.
Once the “Advanced” button is clicked, the Belkin Wireless LAN
Utility will appear. This Utility will allow you to manage all the
advanced features of the Belkin Wireless Card.
4.
Under the “Wireless Network Properties” tab, select a
network name from the “Available Networks” list and click the
“Properties” button.
5.
Under “Data Encryption”, select “WEP”.
6.
Ensure the check box “The key is provided for me automatically”
at the bottom is unchecked. If you are using this computer to
connect to a corporate network, please consult your network
administrator if this box needs to be checked.
7.
Type your WEP key in the “Network key” box.
Important:
A WEP key is a mixture of numbers and letters from
A-F and 0-9. For 128-bit WEP, you need to enter 26 keys. This
network key needs to match the key you assign to your Router.
For example:
C3030FAF4BB2C3D44BC3D4E7E4
= 128-bit key
8.
Click “OK”, and then “Apply” to save the settings.
If you are NOT using a Belkin wireless client card, please consult the
manufacturer’s user manual for that wireless client card.

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