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Page 86 / 106 Scroll up to view Page 81 - 85
82
Troubleshooting
Setup Assistant CD does not automatically start.
If the CD-ROM does not start the Setup Assistant automatically, it
could be that the computer is running other applications that are
interfering with the CD drive.
1.
If the Setup Assistant Welcome screen does not appear within
15-20 seconds, open up your CD-ROM drive by double-clicking
on the “My Computer” icon that is located on your desktop.
2.
Next, double-click on the CD-ROM drive that the Setup Assistant
CD has been placed in to start the installation.
3.
The Setup Assistant should start within a few seconds. If,
instead, a window appears showing the files on the CD,
double-click on the icon labeled “SetupAssistant”.
4.
If the Setup Assistant still does not start, reference the section
titled “Manually Configuring Network Settings” (page 75 of this
User Manual for an alternative setup method).
Setup Assistant cannot find my Router.
If the Setup Assistant is not able to find the Router during the
installation process, please check the following items:
1.
If the Setup Assistant is not able to find the Router during the
installation process, there may be third-party firewall software
installed on the computer attempting to access the Internet.
Examples of third-party firewall software are ZoneAlarm,
BlackICE PC Protection, McAfee Personal Firewall, and Norton
Personal Firewall. If you do have firewall software installed on
your computer, please make sure that you properly configure it.
You can determine if the firewall software is preventing Internet
access by temporarily turning it off. If, while the firewall is
disabled, Internet access works properly, you will need to change
the firewall settings to function properly when it is turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to
allow Internet access.
Page 87 / 106
83
Troubleshooting
section
1
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10
2.
Unplug power to the Router for 10 seconds, and then plug the
power back into the Router. Ensure that the Router’s “router”
LED is on; it should be solid BLUE. If not, check to make sure
that the AC adapter is connected to the Router and plugged into
a wall outlet.
3.
Ensure that you have a cable connected between
(1)
the network
(Ethernet) port on the back of the computer and
(2)
one of the “to
Wired Computers” ports on the back of the Router.
Note:
The computer should NOT be connected to the port labeled
“to Modem” on the back of the Router.
4.
Try shutting down and restarting your computer, then rerunning
the Setup Assistant.
If the Setup Assistant is still unable to find the Router, reference
the section titled “Manually Configuring Network Settings” for
installation steps.
Setup Assistant cannot connect my Router to the Internet
If the Setup Assistant is not able to connect the Router to the
Internet, please check the following items:
1.
Use the troubleshooting suggestions within the Setup Assistant.
2.
If your ISP requires a user name and password, make sure
that you have typed in your user name and password correctly.
Some user names require that the ISP’s domain may be at the
end of the name. Example: “[email protected]”. The “@myisp.
com” part of the user name may need to be typed as well as your
user name.
If you continue to have no Internet connection, reference the section
titled “Manually Configuring Network Settings” (page 75 of this User
Manual for an alternative setup method).
Page 88 / 106
84
Troubleshooting
•
The Setup Assistant completed installation, but my web
browser doesn’t work.
•
I am unable to connect to the Internet. The “modem” LED on
my Router is off, and the “internet” LED is blinking.
If you cannot connect to the Internet, and the “modem” LED is off,
and the “internet” LED is blinking, the problem may be that your
modem and Router are not connected properly.
1.
Make sure the network cable between the modem and the Router
is connected. The cable should be connected at one end to the
Router’s “to Modem” port, and at the other end to the network
port on your modem.
2.
Unplug the cable or DSL modem from its power source for
three minutes. After three minutes, plug the modem back into its
power source. This may force the modem to properly recognize
the Router.
3.
Unplug the power to your Router, wait 10 seconds, and then
reconnect the power. This will cause the Router to reattempt
communication with the modem. If the “modem” LED on the
Router is not lit after completing these steps, please contact
Belkin Technical Support.
4.
Try shutting down and restarting your computer.
Page 89 / 106
85
Troubleshooting
section
1
9
2
3
4
5
6
7
8
10
•
The Setup Assistant completed installation, but my web
browser doesn’t work.
•
I am unable to connect to the Internet. The “modem” LED on
my Router is on, and the “internet” LED is blinking.
1.
If you cannot connect to the Internet, the “modem” LED is on,
and the “internet” LED is blinking, the problem may be that your
connection type may not match the ISP’s connection.
2.
If you have a “static IP address” connection, your ISP must
assign you the IP address, subnet mask, and gateway address.
Please refer to the section entitled “Alternate Setup Method” for
details on changing this setting.
3.
If you have a “PPPoE” connection, your ISP will assign you a
user name and password and sometimes a service name. Make
sure the Router’s connection type is configured to PPPoE and the
settings are entered properly. Please refer to the section entitled
“Alternate Setup Method” for details on changing this setting.
4.
You may need to configure your Router to meet the specific
requirements of your ISP. To search our knowledge base for
ISP-specific issues, go to: http://web.belkin.com/support and
type in “ISP” into the “Product Support Search” text box.
If you are still unable to access the Internet after verifying these
settings, please contact Belkin Technical Support.
Page 90 / 106
86
Troubleshooting
•
The Setup Assistant completed, but my web browser
doesn’t work.
•
I am unable to connect to the Internet. The “modem” LED on
my Router is blinking, and the “internet” LED is solid.
1.
If the “modem” LED is blinking, and the “internet” LED is solid,
but you are unable to access the Internet, there may be third-
party firewall software installed on the computer attempting to
access the Internet. Examples of third-party firewall software are
ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall,
and Norton Personal Firewall.
2.
If you do have firewall software installed on your computer,
please make sure that you properly configure it. You can
determine if the firewall software is preventing Internet access by
temporarily turning it off. If, while the firewall is disabled, Internet
access works properly, you will need to change the firewall
settings to function properly when it is turned on.
3.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to
allow Internet access.
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support.

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