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Page 71 / 94 Scroll up to view Page 66 - 70
Troubleshooting
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correct network name now appears under “Available Networks”,
you may have a range or interference problem. Please see the
suggestions discussed in Appendix B entitled “Important Factors
for Placement and Setup”.
2.
Using a computer that is connected to the Router via a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is
enabled. This setting is found on the Router’s wireless “Channel
and SSID” configuration page.
If you are still unable to access the Internet after completing
these steps, please contact Belkin Technical Support.
Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
Difficulty establishing and/or maintaining a Virtual Private Network
(VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when
the distance between devices increases. Other factors that will
cause signal degradation (metal is generally the worst culprit) are
obstructions such as walls and metal appliances. As a result, the
typical indoor range of your wireless devices will be between 100
to 200 feet. Note also that connection speed may decrease as you
move farther from the Router or access point.
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, five to 10 feet
from the Router.
Changing the wireless channel
- Depending on local wireless
traffic and interference, switching the wireless channel of your
network can improve performance and reliability. The default
channel the Router is shipped with is channel 11, you may choose
from several other channels depending on your region; see the
section entitled “Changing the Wireless Channel” on page 37 for
instructions on how to choose other channels.
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Troubleshooting
Limiting the wireless transmit rate
- Limiting the wireless transmit
rate can help improve the maximum wireless range, and connection
stability. Most wireless cards have the ability to limit the transmission
rate. To change this property, go to the Windows Control Panel,
open “Network Connections” and double-click on your wireless
card’s connection. In the “Properties” dialog, select the “Configure”
button on the “General” tab (Windows 98 users will have to select the
wireless card in the list box and then click “Properties”), then choose
the “Advanced” tab and select the rate property. Wireless client cards
are usually set to automatically adjust the wireless transmit rate for
you, but doing so can cause periodic disconnects when the wireless
signal is too weak; as a rule, slower transmission rates are more
stable. Experiment with different connection rates until you find the
best one for your environment; note that all available transmission
rates should be acceptable for browsing the Internet. For more
assistance, see your wireless card’s user manual.
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin Router or Belkin Access Point.
Solution
1.
Log into your Wireless Router or access point.
2.
Open your web browser and type in IP address of the Wireless
Router or access point. (The Router default is 192.168.2.1, the
802.11g access point is 192.168.2.254 ). Log into your Router by
clicking on the “Login” button in the top right-hand corner of the
screen. You will be asked to enter your password. If you never
set a password, leave the password field blank and
click “Submit”.
3.
Click the “Wireless” tab on the left of your screen. Select
the “Encryption” or “Security” tab to get to the security
settings page.
4.
Select “128-bit WEP” from the drop-down menu.
5.
After selecting your WEP encryption mode, you can type in
your hex WEP key manually, or you can type in a passphrase
in the “Passphrase” field and click “Generate” to create a WEP
key from the passphrase. Click “Apply Changes” to finish. You
must now set all of your clients to match these settings. A hex
(hexadecimal) key is a mixture of numbers and letters from A-F
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Troubleshooting
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and 0-9. For 128-bit WEP, you need to enter 26 hex characters.
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4
= 128-bit key
6.
Click “Apply Changes” to finish. Encryption in the Wireless
Router is now set. Each of your computers on your wireless
network will now need to be configured with the same
security settings.
WARNING:
If you are configuring the Wireless Router or Access
Point from a computer with a wireless client, you will need to ensure
that security is turned on for this wireless client. If this is not done,
you will lose your wireless connection.
Note to Mac users:
Original Apple AirPort
®
products support
64-bit encryption only. Apple AirPort 2 products can support
64-bit or 128-bit encryption. Please check your Apple AirPort
product to see which version you are using. If you cannot configure
your network with 128-bit encryption, try 64-bit encryption.
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin Wireless Card.
Solution:
The Wireless Card must use the same key as the Wireless Router or
access point. For instance, if your Wireless Router or access point
uses the key 00112233445566778899AABBCC, then the Wireless
Card must be set to the exact same key.
1.
Double-click the “Signal Indicator” icon to bring up the Wireless
“Network” screen. The “Advanced” button will allow you to view
and configure more options of your Card.
2.
The “Advanced” button will allow you to view and configure
more options of the Card.
3.
Once the “Advanced” button is clicked, the Belkin Wireless LAN
Utility will appear. This Utility will allow you to manage all the
advanced features of the Belkin Wireless Card.
4.
Under the “Wireless Network Properties” tab, select a
network name from the “Available networks” list and click the
“Properties” button.
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5.
Under “Data Encryption” select “WEP”.
6.
Ensure the check box “The key is provided for me automatically” at
the bottom is unchecked. If you are using this computer to connect to
a corporate network, please consult your network administrator if this
box needs to be checked.
7.
Type your WEP key in the “Network key” box.
Important:
A WEP key is a mixture of numbers and letters from A–F and
0–9. For 128-bit WEP, you need to enter 26 keys. This Network key needs
to match the key you assign to your Wireless Router or access point.
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4
= 128-bit key
8.
Click “OK”, and then “Apply” to save the settings.
If you are
NOT
using a Belkin Wireless Card, please consult the
manufacturer for that wireless client card’s user manual.
Problem:
Do Belkin products support WPA?
Solution
Note:
To use WPA security, all your clients must be upgraded to drivers and
software that support it. At the time of this FAQ publication, a security patch
download is available, for free, from Microsoft. This patch works only with the
Windows XP operating system.
Download the patch here:
47a4-abec-274845dc9e91&displaylang=en
You also need to download the latest driver for your Belkin Wireless 802.11g
Desktop or Notebook Network Card from the Belkin support site. Other
operating systems are not supported at this time. Microsoft’s patch only
supports devices with WPA-enabled drivers such as Belkin 802.11g products.
Download the latest driver at:
WPA support will also be automatically installed if you upgrade your system
to Windows XP Service pack 2. Detials about this can be found at http://
support.microsoft.com
Page 75 / 94
Troubleshooting
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Problem:
I am having difficulty setting up Wi-Fi Protected Access (WPA)
security on a Belkin Wireless Router or Belkin Access Point for a
home network.
Solution:
1.
From the “Security Mode” drop-down menu, select “WPA-PSK
(no server)”.
2.
For “Encryption Technique”, select “TKIP” or “AES”. This setting
will have to be identical on the clients that you set up.
3.
Enter your pre-shared key. This can be from eight to 63
characters and can be letters, numbers, or symbols or spaces.
This same key must be used on all of the clients that you set up.
For example, your PSK might be something like: “Smith family
network key”.
4.
Click “Apply Changes” to finish. You must now set all clients to
match these settings.
Problem:
I am having difficulty setting up Wi-Fi Protected Access (WPA)
security on a Belkin Wireless Router or Belkin Access Point for
a business.
Solution:
If your network uses a radius server to distribute keys to the clients,
use this setting. This is typically used in a business environment.
1.
From the “Security Mode” drop-down menu, select “WPA
(with server)”.
2.
For “Encryption Technique”, select “TKIP” or “AES”. This setting
will have to be identical on the clients that you set up.
3.
Enter the IP address of the radius server into the “Radius
Server” fields.
4.
Enter the radius key into the “Radius Key” field.
5.
Enter the key interval. Key interval is how often the keys are
distributed (in packets).
6.
Click “Apply Changes” to finish. You must now set all clients to
match these settings.

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