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The security log may be saved to a file by clicking “SAVE” and choosing a location.

The following items are included on the Status screen:

Parameter Description

INTERNET Release Renew

GATEWAY

INFORMATION

ATM PVC Security Log Save Clear Refresh DHCP Client Log

Displays WAN connection type and status. Click on this button to disconnect from the WAN. Click

on this button to establish a connection to the WAN.

Displays system IP settings, as well as DHCP Server and

Firewall status.

Displays the number of attached clients, the firmware versions,

the physical MAC address for each media interface and for the

Belgacom b-box, as well as the hardware version and serial

number.

Displays ATM connection type and status.

Displays illegal attempts to access your network.

Click on this button to save the security log file.

Click on this button to delete the access log.

Click on this button to refresh the screen.

Displays information on DHCP clients on your network.

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APPENDIX A TROUBLESHOOTING

This section describes common problems you may encounter and possible solutions to them. The

Belgacom b-box can be easily monitored through panel indicators to identify problems.

Troubleshooting Chart

Symptom

Action

LED Indicators

POWER LED is Off

• Check connections between the Belgacom b-box, the external power

supply, and the wall outlet. • If the power indicator does not turn on

when the power cord is plugged in, you may have a problem with the

power outlet, power cord, or external power supply. However, if the unit

powers off after running for a while, check for loose power connections,

power losses, or surges at the power outlet. If you still cannot isolate

the problem, then the external power supply may be defective. In this

case, contact Technical Support for assistance.

Troubleshooting Chart

Symptom

Action

LED Indicators

LAN LED is

Off

• Verify that the Belgacom b-box and attached device are powered on. • Be sure

the cable is plugged into both the Belgacom b-box and the corresponding

device. • Verify that the proper cable type is used and that its length does not

exceed the specified limits. • Be sure that the network interface on the attached

device is configured for the proper communication speed and duplex mode. •

Check the adapter on the attached device and cable connections for possible

defects. Replace any defective adapter or cable if necessary.

Network Connection Problems

Cannot ping

the

Belgacom b-

box from the

attached

LAN, or the

Belgacom b-

box cannot

ping any

device on the

attached LAN

• Verify that the IP addresses are properly configured. For most applications,

you should use the Belgacom b-box’s DHCP function to dynamically assign IP

addresses to hosts on the attached LAN. However, if you manually configure IP

addresses on the LAN, verify that the same network address (network

component of the IP address) and subnet mask are used for both the Belgacom

b-box and any attached LAN devices. • Be sure the device you want to ping (or

from which you are pinging) has been configured for TCP/IP.

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Troubleshooting Chart

Symptom

Action

Management Problems

Cannot

connect

using the

Web browser

• Be sure to have configured the Belgacom b-box with a valid IP address,

subnet mask, and default gateway. • Check that you have a valid network

connection to the Belgacom b-box and that the port you are using has not been

disabled. • Check the network cabling between the management station and the

Belgacom b-box.

Forgot or lost

the password

• Press the Reset button on the rear panel (holding it down for at least five

seconds) to restore the factory defaults.

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