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The security log may be saved to a file by clicking “SAVE” and choosing a location.
The following items are included on the Status screen:
Parameter Description
INTERNET Release Renew
GATEWAY
INFORMATION
ATM PVC Security Log Save Clear Refresh DHCP Client Log
Displays WAN connection type and status. Click on this button to disconnect from the WAN. Click
on this button to establish a connection to the WAN.
Displays system IP settings, as well as DHCP Server and
Firewall status.
Displays the number of attached clients, the firmware versions,
the physical MAC address for each media interface and for the
Belgacom b-box, as well as the hardware version and serial
number.
Displays ATM connection type and status.
Displays illegal attempts to access your network.
Click on this button to save the security log file.
Click on this button to delete the access log.
Click on this button to refresh the screen.
Displays information on DHCP clients on your network.
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APPENDIX A TROUBLESHOOTING
This section describes common problems you may encounter and possible solutions to them. The
Belgacom b-box can be easily monitored through panel indicators to identify problems.
Troubleshooting Chart
Symptom
Action
LED Indicators
POWER LED is Off
• Check connections between the Belgacom b-box, the external power
supply, and the wall outlet. • If the power indicator does not turn on
when the power cord is plugged in, you may have a problem with the
power outlet, power cord, or external power supply. However, if the unit
powers off after running for a while, check for loose power connections,
power losses, or surges at the power outlet. If you still cannot isolate
the problem, then the external power supply may be defective. In this
case, contact Technical Support for assistance.
Troubleshooting Chart
Symptom
Action
LED Indicators
LAN LED is
Off
• Verify that the Belgacom b-box and attached device are powered on. • Be sure
the cable is plugged into both the Belgacom b-box and the corresponding
device. • Verify that the proper cable type is used and that its length does not
exceed the specified limits. • Be sure that the network interface on the attached
device is configured for the proper communication speed and duplex mode. •
Check the adapter on the attached device and cable connections for possible
defects. Replace any defective adapter or cable if necessary.
Network Connection Problems
Cannot ping
the
Belgacom b-
box from the
attached
LAN, or the
Belgacom b-
box cannot
ping any
device on the
attached LAN
• Verify that the IP addresses are properly configured. For most applications,
you should use the Belgacom b-box’s DHCP function to dynamically assign IP
addresses to hosts on the attached LAN. However, if you manually configure IP
addresses on the LAN, verify that the same network address (network
component of the IP address) and subnet mask are used for both the Belgacom
b-box and any attached LAN devices. • Be sure the device you want to ping (or
from which you are pinging) has been configured for TCP/IP.
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Troubleshooting Chart
Symptom
Action
Management Problems
Cannot
connect
using the
Web browser
• Be sure to have configured the Belgacom b-box with a valid IP address,
subnet mask, and default gateway. • Check that you have a valid network
connection to the Belgacom b-box and that the port you are using has not been
disabled. • Check the network cabling between the management station and the
Belgacom b-box.
Forgot or lost
the password
• Press the Reset button on the rear panel (holding it down for at least five
seconds) to restore the factory defaults.
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