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Page 96 / 106 Scroll up to view Page 91 - 95
Troubleshooting
94
Problem:
Do Ativa products support WPA?
Solution:
Note:
To use WPA security, all your clients must be upgraded to drivers and
software that support it. At the time of this publication, a security patch
download is available, for free, from Microsoft. This patch works only with
the Windows XP operating system.
Download the patch here:
ce2b-47a4-abec-274845dc9e91&displaylang=en
You also need to download the latest driver for your Ativa Wireless
Notebook Card from the Ativa support site. Other operating systems are not
supported at this time. Microsoft’s patch only supports devices with WPA-
enabled drivers such as Ativa 802.11g products.
Download the latest driver at www.ativasupport.com for the
following products:
AWGNA54, AWGUA54, AWGR54
Page 97 / 106
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Troubleshooting
Problem:
I am having difficulty setting up Wi-Fi Protected Access (WPA) security on
an Ativa Wireless Router or for a home network.
Solution:
1.
From the “Security Mode” drop-down menu, select “WPA-PSK
(no server)”.
2.
For “Encryption Technique”, select “TKIP” or “AES”. This setting will have
to be identical on the clients that you set up.
3.
Enter your pre-shared key. This can be from eight to 63 characters and
can be letters, numbers, symbols, or spaces. This same key must be used
on all of the clients that you set up. For example, your PSK might be
something like: “Smith family network key”.
4.
Click “Apply Changes” to finish. You must now set all clients to match
these settings.
Page 98 / 106
Troubleshooting
96
Problem:
I am having difficulty setting up Wi-Fi Protected Access (WPA) security
on an Ativa client card (Wireless Network Card or Adapter) for a
home network.
Solution:
Clients must use the same key that the Wireless G Router or access
point uses. For instance, if the key is “Smith Family Network Key” in
the Wireless G Router or access point, the clients must also use that
same key.
1.
Double-click the “Signal Indicator” icon to bring up the “Wireless
Network Utility” screen. The “Advanced” button will allow you to view
and configure more options of your client card.
2.
Once the “Advanced” button is clicked, the Ativa Wireless LAN Utility
will appear. This Utility will allow you to manage all the advanced
features of the Ativa client card.
3.
Under the “Wireless Network Properties” tab, select a network name
from the “Available Networks” list and click the “Properties” button.
4.
Under “Network Authentication”, select “WPA-PSK (no server)”.
5.
Type your WPA key in the “Network key” box.
Important
: WPA-PSK is a combination of numbers and letters from
A-Z and 0-9. For WPA-PSK, you can enter eight to 63 characters. This
network key needs to match the key you assign to your Wireless G
Router or access point.
6.
Click “OK”, then “Apply” to save the settings.
Page 99 / 106
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Troubleshooting
Problem:
I am having difficulty setting up Wi-Fi Protected Access (WPA) security on
an Ativa client card (Wireless Network Card or Adapter) for a business.
Solution:
1.
Double-click the “Signal Indicator” icon to bring up the “Wireless
Network Utility” screen. The “Advanced” button will allow you to view
and configure more options of your client card.
2.
Once the “Advanced” button is clicked, the Ativa Wireless LAN Utility
will appear. This Utility will allow you to manage all the advanced
features of the Ativa client card.
3.
Under the “Wireless Network Properties” tab, select a network name
from the “Available Networks” list and click the “Properties” button.
4.
Under “Network Authentication”, select “WPA”.
5.
In the “Authentication” tab, select the settings that are indicated by
your network administrator.
6.
Click “OK”, then “Apply” to save the settings.
Page 100 / 106
Troubleshooting
98
Problem:
I am having difficulty setting up Wi-Fi Protected Access (WPA) security and I
am NOT using an Ativa client card for a home network.
Solution:
If you are NOT using an Ativa Wireless G Notebook Card and it is not
equipped with WPA-enabled software, a file from Microsoft called
“Windows XP Support Patch for Wireless Protected Access” is available
for free download:
Note:
The file that Microsoft has made available works only with Windows
XP. Other operating systems are not supported at this time. You also need to
ensure that the wireless card manufacturer supports WPA and that you have
downloaded and installed the latest driver from their support site.
Supported Operating Systems:
• Windows XP Professional
• Windows XP Home Edition

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