1. Home
    2. /
  2. Manuals
    3. /
  3. Ativa
    4. /
  4. AWGR54
    5. /
  5. 19
Page 91 / 106 Scroll up to view Page 86 - 90
89
2
1
3
4
5
6
7
8
9
10
section
Troubleshooting
Problem:
I can’t connect to the Internet wirelessly, but my network name
is listed.
Solution:
If the name of your network is listed in the “Available Networks” list, please
follow the steps below to connect wirelessly:
1.
Click on the correct network name in the “Available
Networks” list.
2.
If the network has security (encryption) enabled, you will need to
enter the network key. For more information regarding security, see the
section entitled “Securing your Wi-Fi Network” in this User Manual.
3.
Within a few seconds, the tray icon in the lower, left-hand corner of
your screen should turn green, indicating a successful connection to
the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed.
Solution:
If the correct network name is not listed under “Available Networks” in
the wireless configuration utility, please attempt the following
troubleshooting steps:
1.
Temporarily move your computer, if possible, five to 10 feet away from
the Router. Close the wireless configuration utility, and reopen it. If the
correct network name now appears under “Available Networks”, you
may have a range or interference problem. Please see the suggestions
discussed in the section titled “Placement of your Router for Optimal
Performance” in this User Manual.
2.
Using a computer that is connected to the Router through a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled.
This setting is found on the Router’s wireless “Channel and SSID”
configuration page.
If you are still unable to access the Internet after completing these
steps, please contact Ativa Technical Support.
Page 92 / 106
Troubleshooting
90
Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
I am having difficulty establishing and/or maintaining a Virtual Private
Network (VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and the
throughput performance between devices decreases when the distance
between devices increases. Other factors that will cause signal degradation
(metal is generally the worst culprit) are obstructions such as walls and
metal appliances. As a result, the typical indoor range of your wireless
devices will be between 100 to 200 feet. Note also that connection speed
may decrease as you move farther away from the Router or access point.
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, five to 10 feet away from
the Router.
Changing the Wireless Channel
- Depending on local wireless traffic and
interference, switching the wireless channel of your network can improve
performance and reliability. The default channel the Router is shipped with
is channel 11. You may choose from several other channels depending on
your region (see the section titled “Changing the Wireless Channel” on page
43 for instructions on how to choose other channels).
Limiting the Wireless Transmit Rate
- Limiting the wireless transmit rate
can help improve the maximum wireless range and connection stability.
Most wireless cards have the ability to limit the transmission rate. To change
this property, go to the Windows Control Panel, open “Network Connections”
and double-click on your wireless card’s connection. In the “Properties”
dialog, select the “Configure” button on the “General” tab (Windows 98
users will have to select the wireless card in the list box and then click
“Properties”), then choose the “Advanced” tab and select the rate property.
Wireless client cards are usually set to automatically adjust the wireless
transmit rate for you, but doing so can cause periodic disconnects when
the wireless signal is too weak; as a rule, slower transmission rates are
more stable.
Page 93 / 106
91
2
1
3
4
5
6
7
8
9
10
section
Troubleshooting
Experiment with different connection rates until you find the best one
for your environment; note that all available transmission rates should be
acceptable for browsing the Internet. For more assistance, see your wireless
card’s user manual.
Problem:
How do I extend the range of my wireless network?
Solution:
Ativa recommends using one of the following products to extend wireless
network coverage throughout large homes or offices:
•
Wireless Access Point: A wireless access point can effectively double
the coverage area of your wireless network. An access point is typically
placed in the area not currently covered by your Wireless G Router, and
is connected to the Router using either an Ethernet cable or through
your home’s power lines using two Powerline Ethernet Adapters.
Page 94 / 106
Troubleshooting
92
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP) security on
an Ativa Wireless Router.
Solution:
1.
Log into your Wireless Router.
Open your web browser and type in the IP address of the Wireless Router.
(The Router’s default is 192.168.2.1.) Log into your Router by clicking on
the “Login” button in the top, right-hand corner of the screen. You will
be asked to enter your password. If you never set a password, leave the
password field blank and click “Submit”.
Click the “Wireless” tab on the left of your screen. Select the
“Encryption” or “Security” tab to get to the security settings page.
2.
Select “128-bit WEP” from the drop-down menu.
3.
After selecting your WEP encryption mode, you can type in your hex
WEP key manually, or you can type in a passphrase in the “Passphrase”
field and click “Generate” to create a WEP key from the passphrase.
Click “Apply Changes” to finish. You must now set all of your clients
to match these settings. A hex (hexadecimal) key is a combination of
numbers and letters from A—F and 0—9. For 128-bit WEP, you need to
enter 26 hex keys.
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
4.
Click “Apply Changes” to finish. Encryption in the Wireless Router is now
set. Each of your computers on your wireless network will now need to
be configured with the same security settings.
WARNING:
If you are configuring the Wireless Router from a computer with
a wireless client, you will need to ensure that security is turned
on for this wireless client. If this is not done, you will lose your
wireless connection.
Note to Mac users:
Original Apple AirPort products support 64-bit
encryption only. Apple AirPort 2 products can support 64-bit or
128-bit encryption. Please check your Apple AirPort product to see
which version you are using. If you cannot configure your network with
128-bit encryption, try 64-bit encryption.
Page 95 / 106
93
2
1
3
4
5
6
7
8
9
10
section
Troubleshooting
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP) security on
an Ativa client card (Wireless Network Card or Adapter).
Solution:
The client card must use the same key as the Wireless G Router or access
point. For instance, if your Wireless Router or access point uses the key
00112233445566778899AABBCC, then the client card must be set to the
exact same key.
1.
Double-click the “Signal Indicator” icon to bring up the “Wireless
Network Utility” screen. The “Advanced” button will allow you to view
and configure more options of your client card.
2.
Once the “Advanced” button is clicked, the Ativa Wireless LAN Utility
will appear. This Utility will allow you to manage all the advanced
features of the Ativa client card.
3.
Under the “Wireless Network Properties” tab, select a network name
from the “Available Networks” list and click the “Properties” button.
4.
Under “Data Encryption”, select “WEP”.
5.
Ensure the box “The key is provided for me automatically” at the bottom
is unchecked. If you are using this computer to connect to a corporate
network, please consult your network administrator if this box needs to
be checked.
7.
Type your WEP key in the “Network key” box.
Important:
A WEP key is a combination of numbers and letters from A-F
and 0-9. For 128-bit WEP, you need to enter 26 keys.
This network key
needs to match the key you assign to your Wireless G Router or access
point.
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
8.
Click “OK”, and then “Apply” to save the settings.
If you are NOT using an Ativa wireless client card, please consult the
manufacturer’s user manual for that wireless client card.

Rate

3.5 / 5 based on 2 votes.

Popular Ativa Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top