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European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-
tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product or battery
is governed by Directive 2002/96/EC of the European Parliament
and of the Council on waste electrical and electronic equipment
(WEEE). WEEE could potentially prove harmful to the environ-
ment; as such, upon disposal of the Telephony Modem the Di-
rective requires that this product must not be disposed as
unsorted municipal waste, but rather collected separately and
disposed of in accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equipment.
Touchstone WTM652 Telephony Modem User’s Guide
Safety
Getting
Started
Battery
Installation
Installation
Wireless
Configuration
Ethernet
Configuration
Usage
Troubleshooting
Glossary
6
Page 7 / 89
Getting Started
About Your New Telephony Modem
The Touchstone WTM652 Telephony Modem is DOCSIS or Euro-DOCSIS compliant
with the following features:
•
Speed: much faster than dialup or ISDN service
•
Convenience: supports Ethernet and 802.11b/g wireless connections; both
can be used simultaneously
•
Flexibility: provides two independent lines of telephone service as well as
high speed data
•
Compatibility: supports tiered data services (if offered by your cable
company)
All WTM652 models provide:
•
Wireless 802.11b/g connectivity
•
Four Ethernet ports for connections to non-wireless devices
•
Up to two lines of telephone service
Your WTM652 model is one of the following:
•
WTM652A: DOCSIS compliant
•
WTM652B: Euro-DOCSIS compliant
•
WTM652G: DOCSIS compliant with Li-Ion backup battery
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
•
Telephony Modem
•
Antenna
•
Power Cord
Touchstone WTM652 Telephony Modem User’s Guide
Safety
Getting
Started
Battery
Installation
Installation
Wireless
Configuration
Ethernet
Configuration
Usage
Troubleshooting
Glossary
7
Page 8 / 89
Coax Cable
8
Safety
Getting
Started
Battery
Installation
Installation
Wireless
Configuration
Ethernet
Configuration
Usage
Troubleshooting
Glossary
Touchstone WTM652 Telephony Modem User’s Guide
•
Quick Installation Guide
•
Ethernet Cable
•
Mini CD-ROM (80mm)
Note
: An adapter is required for slot-loading drives. Adapter is not included.
•
End User License Agreement
What’s on the CD?
The CD provides the following items:
•
Quick Install Guide
•
User’s Guide
Items You Need
If you are installing the Telephony Modem yourself, make sure you have the follow-
ing items on hand before continuing:
•
Telephony modem package
: see
What’s in the Box?
for a list of items in
the
package.
•
Coaxial cable (coax)
: as shown in the image to the left, this is a round
cable with a connector on each end. It is the same kind of wire used to con-
nect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screw-
on connectors are best for use with your Telephony Modem. The coax should
be long enough to reach from your Telephony Modem to the nearest cable
outlet.
•
Phone Cable
: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•
Splitter (optional)
: provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
Phone Cable
Page 9 / 89
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Modem and TV to the splitter.
Note
: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•
Wall-mount hardware (optional)
: if you want to wall-mount your Tele-
phony Modem, you need to obtain two drywall anchors or wood screws. See
the Wall-Mount Template and Instructions for more details.
•
Information packet
: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Getting Service
Before trying to use your new Telephony Modem, contact your local cable company
to establish an Internet account and telephone service. When you call, have the
following information ready:
•
the Telephony Modem serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Telephony Modem, as shown on
the next page)
•
the model number of the Telephony Modem
If the Telephony Modem was provided by your cable company, they already have
the required information.
In addition, you should ask your cable company the following questions:
•
Do you have any special system requirements or files that I need to down-
load after I am connected?
•
When can I start using my Telephony Modem?
•
Do I need a user ID or password to access the Internet or my e-mail?
•
Will my phone number(s) change?
•
What new calling features will I have and how do I use them?
Touchstone WTM652 Telephony Modem User’s Guide
Safety
Getting
Started
Battery
Installation
Installation
Wireless
Configuration
Ethernet
Configuration
Usage
Troubleshooting
Glossary
9
Page 10 / 89
FOR HOME OR O
FICE USE
Model Number
10
Safety
Getting
Started
Battery
Installation
Installation
Wireless
Configuration
Ethernet
Configuration
Usage
Troubleshooting
Glossary
Touchstone WTM652 Telephony Modem User’s Guide
System Requirements
The Touchstone Telephony Modem operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Modem, you need DOCSIS high-speed Internet service from
your cable company.
Windows
Windows 98 SE (Second Edition), Windows ME, Windows 2000, Windows XP, Win-
dows Vista, or Windows 7. A supported Ethernet or wireless LAN connection must
be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported
Ethernet or wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.
About this Manual
This manual is written to cover all of the different WTM652 models. Your model
may or may not have all of the capabilities outlined in this manual. To determine
which model you have purchased, refer to the image at the left. The model num-
ber is on the label affixed to the Telephony Modem.

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