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Touchstone® WTM552 Telephony Modem User’s Guide
56
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
TCP/IP Configuration for Windows XP
Follow these steps to configure the TCP/IP settings on a Windows XP operating sys-
tem.
Note:
Dialog boxes shown on your computer may differ slightly from those
shown in this procedure.
1
From the computer, select
Start > Settings > Control Panel
and double
click on the
Network Connections
icon in the Control Panel.
2
Click the
Configuration
tab in the Network window to display the list of
Network Adapters.
Page 57 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
57
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
3
Highlight
TCP/IP
by clicking on it one time, then click on
Properties.
4
Click the
IP Address
tab, click
Obtain an IP address automatically
, then
click
OK
.
Page 58 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
58
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
5
Click
OK
to accept the new settings, and
OK
again to close the Configura-
tion window.
6
You may have to restart your computer in order for your computer to obtain
a new IP address from the network.
—end—
Page 59 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
59
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
Using the Telephony Modem
This chapter describes the controls and features available on the Touchstone Tele-
phony Modem, and covers basic troubleshooting procedures.
•
Setting up Your Computer to Use the Telephony Modem
•
Indicator Lights for the WTM552A/B Models
•
Indicator Lights for the WTM552G/H Models
•
Using the Reset Buttons
Setting up Your Computer to Use the Telephony Modem
Follow the instructions in the information packet supplied by your cable company.
Contact your cable company if you need help setting up your computer.
Page 60 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
60
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
Indicator Lights for the WTM552A/B Models
The Touchstone Telephony Modem has 13 LEDs to assist in troubleshooting.
Wiring Problems
If the Telephony Modem begins flashing all its lights for more than 10 seconds, this
indicates a problem with the telephone wiring — the red and green wires may be
shorted (touching), or there may be undesired voltage on the lines. If this pattern
persists for more than 10 seconds, disconnect the telephone lines from the Tele-
phony Modem, then call a wiring technician for assistance.
Patterns: Normal Operation (WAN)
The following table shows light patterns for the cable connection during normal op-
eration.
Mode
Power
DS
US
Online
Link
AC Power
On
On
=
Connected to
the Internet
Flash
= Not
connected to
the Internet
On
=
Connected to
the Internet
Flash
= Not
connected to
the Internet
On
=
Internet
Available
Off =
Internet not
available
On
= Computer
Connected
Off = Computer
not connected
Flash
=
Computer
Activity
No AC
Power
Off
Off
Off
Off
Off
Firmware
Upgrade
On
Flash
Flash
On
(normal
operation)
Power
DS
US
Online
Link
LAN 1
LAN 2
LAN 3
LAN 4
WLAN
DMZ
Telephone 1
Telephone 2
Touchstone
Telephony
Modem
TM
19216811.live