Arris TG862G Router Manual PDF (Setup & Configuration Guide)

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Patterns: Normal Operation (WAN and Battery)

The following table shows light patterns during normal operation.

Mode

Power

US/DS

Online

Battery

AC Power

Good

On

=

Connected

to the

Internet

Flash

= Not

connected

to the

Internet

On

=

Internet

available

Off =

Internet

not

available

On

=

Battery

good or low

Off

=

Battery

missing

Flash

=

Battery bad

No AC

Power Bat-

tery In-

stalled

Flash

Off

Off =

Battery

power

Flash

=

Battery bad

No AC

Power No

Battery

Off

Firmware

Upgrade

On

Flash

On

(normal

operation)

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TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

41

Page 42 / 54

42

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

Touchstone

TG862 Telephony Gateway User’s Guide

Patterns: Startup Sequence

The following table shows the Telephony Gateway light patterns during each phase

of the startup sequence. There are two phases of startup; the Telephony phase and

the cable modem phase. Both are outlined below.

Note

:

The

US/DS

indicator ﬂashes during startup, and turns on when the Tele-

phony Gateway establishes a connection.

Power,

US/DS,

Online

Telephone

Battery

Description

1

2

Off

No power to Modem

Flash

Power-on Self Test

“Cable Modem Start Up Sequence”

Begins

On

Flash

Off

Retrieving telephone net-

work information

On

Off

Flash

Off

Retrieving telephone line

information

On

Flash

Off

Activating telephone

service

Normal Operation Begins

Page 43 / 54

Cable Modem Start Up Sequence

Using the Reset Button

Use the

Reset

button, on the back of the Telephony Gateway, to reset the modem

and perform initialization as if you power cycled the unit. You may need to reset the

Telephony Gateway if you are having problems connecting to the Internet. Using

this button will be rare.

Use a pointed

non-metallic

object to press this button. The photo to the left shows

the location of the

Reset

button. The

Reset

button is recessed to prevent acci-

dental resets.

The diagram on the left shows the location of the reset button.

Resetting the Router to Factory Defaults

To reset the router to factory defaults, press and hold the

Reset

button on the back

of the Telephony Gateway for more than ﬁfteen seconds. This restores the wireless

setup conﬁguration and router conﬁguration parameters to the factory defaults. You

may need to do this if a misconﬁguration has locked out all access.

US/DS

Online

Description

Flash

(slow)

Off

Downstream search

Flash

(fast)

Off

Downstream found; upstream search

On

Flash

Downstream and Upstream found;

retrieving setup information from

cable operator

On

Ready for service

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TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

43

Reset

USB

Tel

1

2

1

2

3

4

Ethernet

Cable

Power

Reset

Button

Page 44 / 54

Booting from Battery

The TG862 supports a “Boot from Battery” feature that allows the Telephony Gate-

way to begin service without AC power.

To start the TG862 from its battery, follow these steps:

1

If a battery is already installed in the Telephony Gateway, remove it.

2

Re-insert the battery into the Telephony Gateway (see

Battery Installation

and Removal

for details).

3

Press the

Reset

button; the Power light should turn on immediately.

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TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

44

Page 45 / 54

Troubleshooting

The Telephony Gateway is plugged in, but the Power light is off.

Check all power connections. Is the power cord plugged in ﬁrmly at both

ends?

If you plugged the power cord into a power strip, make sure the strip is

switched on.

Avoid using an outlet controlled by a wall switch, if possible.

Finally, check the fuse or circuit breaker panel.

I’m not getting on the Internet (all connections).

It may take over 30 minutes to establish a connection the ﬁrst time you

power up your Telephony Gateway, especially when many people are online.

Always leave your Telephony Gateway plugged into AC power and connected

to the cable system.

Check the front panel lights:

•

The

Power

and

Online

lights should be on.

•

If the

Power

light blinks for more than 30 minutes, call your cable

company for assistance.

Check your cable connections. Connectors should be tight. The

coax cable

should not be pinched, kinked, or bent sharply—any of these can cause a

break or short in the cable (you may have to replace the cable). If you have

one or more splitters between the Telephony Gateway and CATV outlet, re-

move the splitters and connect the Telephony Gateway directly to the out-

let.

Proceed to the Ethernet or wireless solutions (next page) if necessary.

Touchstone

TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

45

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