Arris TG862 Router Manual PDF (Setup & Configuration Guide)

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Selecting an Installation Location

There are a number of factors to consider when choosing a location to install your

Telephony Gateway:

•

Is an AC outlet available nearby? For best results, the outlet should not be

switched and should be close enough to the Telephony Gateway that exten-

sion cords are not required.

•

Is a cable jack available? For best performance, keep the number of split-

ters between the jack and cable drop to a minimum. Each splitter attenuates

(reduces) the signal available to the Telephony Gateway. A large number of

splitters can slow down the Internet connection and even affect your tele-

phone service.

•

Can you easily run cables between the Telephony Gateway’s location and

the phones?

•

If you are connecting devices to the Ethernet ports, can you easily run ca-

bles between the Telephony Gateway’s location and those devices?

•

If you want to mount the Telephony Gateway on a wall, does the location

provide a solid surface for secure attachment? For best results when mount-

ing the Telephony Gateway on drywall, position the Telephony Gateway so

at least one of the screws are fastened to a stud. This may prevent the Tele-

phony Gateway from pulling out of the wall in the future.

•

If you want to install the Telephony Gateway on a desktop, is there enough

space on either side to keep the vents clear? Blocking the vents may cause

overheating.

•

How close are your wireless devices? The Telephony Gateway wireless con-

nection range is typically 100–200 feet (30m–65m). A number of factors

can affect connection range, as described below.

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

21

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Factors Affecting Wireless Range

A number of factors can affect the usable range for wireless connections.

Note:

Note that decreasing the range of your wireless network may be bene-

ﬁcial, as long as the decreased range is sufﬁcient for your needs. By lim-

iting your network’s range, you reduce interference with other networks

and make it harder for unwanted users to ﬁnd and connect to your net-

work.

Note:

Setting the trasmit power level to High increases the range.

Setting it

to Medium or Low decreases the range proportionately.

Increases range:

•

Raising the unit above the devices (for example, in-

stalling the Telephony Gateway in the upper ﬂoor of a

multi-story dwelling)

Decreases range:

•

Lowering the unit below the devices (for example, in-

stalling the Telephony Gateway in a basement)

•

Metal or concrete walls between the Telephony Gate-

way and other devices

•

Large metal appliances, aquariums, or metal cabinets

between the Telephony Gateway and other devices

•

Interference and RF noise (2.4 GHz wireless phones,

microwave ovens, or other wireless networks)

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

22

Page 23 / 61

Step 1

Step 2

Step 3

Step 4

23

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

Touchstone TG862 Telephony Gateway User’s Guide

Mounting the Telephony Gateway

You can either mount the Telephony Gateway on a wall or place it on a desktop.

For wall-mount applications, you can mount the Telephony Gateway with the indi-

cators facing upward (vertical) or to the side (horizontal).

Tools and Materials

For wall-mounted installations, make sure you have the following tools and mate-

rials before proceeding:

•

for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included),

two #6 x 1.5” (38.1 mm) self-tapping panhead screws (not included), and

a drill with 1/4” (6mm) bit (not included)

•

for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tapping

panhead wood screws (not included)

•

screwdriver (ﬂat-blade or Phillips, depending on what kind of screws you

use)

•

wall-mount template (included)

•

transparent tape: for temporarily securing the mounting template to the wall

(not included)

Location

Always position the Telephony Gateway:

•

within reach of an AC outlet. The power cord must reach the outlet without

stretching and without adding extension cords.

•

near a cable outlet (to avoid long cable runs).

Instructions

Wall-mounting instructions

Note

:

When mounting the Telephony Gateway on drywall, try to position the

Telephony Gateway so at least one of the screws is fastened to a stud.

This may prevent the Telephony Gateway from pulling out of the wall in

the future. To prevent overheating of the Telephony Gateway, do not

block the ventilation holes on the sides of the unit.

Page 24 / 61

24

Safety

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Usage

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Touchstone TG862 Telephony Gateway User’s Guide

1

Position the mounting template on the surface where you intend to mount

the Telephony Gateway and secure in place with transparent tape.

2

Drill holes through the template in the speciﬁed locations for the mounting

screws. After drilling holes, remove the template from the surface.

3

If using drywall anchors, set them into the wall. Then, drive the screws into

the wall leaving a gap of about 1/8” (3 mm) between the screw head and

the wall. If not using anchors, just drive the screws.

4

Orient the Telephony Gateway with the indicator lights facing up or right, as

desired. Slip both mounting slots (in the back of the Telephony Gateway)

over the screws, then slide the case down until the narrow end of the key-

hole slot contacts the screw shaft.

5

Proceed to

Connecting the Telephony Gateway

.

Desktop mounting instructions

1

Position the Telephony Gateway so that:

•

air ﬂows freely around it

•

the back faces the nearest wall

•

it will not fall to the ﬂoor if bumped or moved

•

the ventilation holes on the side of the unit are not blocked.

2

Proceed to

Connecting the Telephony Gateway

.

Page 25 / 61

Connecting the Telephony Gateway

WARNING

Risk of injury or equipment damage

Connecting the Telephony Gateway to the home’s existing telephone

wiring should only be performed by a professional installer. Physical con-

nections to the previous telephone provider must be removed and the

wiring must be checked; there must not be any voltage. Cancellation of

telephone service is not adequate. Failure to do so may result in loss of

service and/or permanent damage to the Telephony Gateway.

1

Connect one end of the coax cable to the cable outlet or splitter, and the

other end to the Telephony Gateway’s Cable connector (

G

). Tighten the con-

nections by hand, then tighten an additional 1/8 turn with a wrench.

Note

: For best performance, use high-quality coax cable and minimize or

eliminate splitters between the cable jack and the Telephony Gateway.

2

Insert the plug from the power cord into the Power connector on the back

of the Telephony Gateway (

H

) and insert the power cord into a convenient

AC outlet.

The Power light on the front of the Telephony Gateway lights up, then ﬂashes

once (refer to the LED tables shown in Using the Telephony Gateway). See

Troubleshooting

if the Power light does not turn on.

3

Connect one end of the Ethernet cable to any Ethernet port on the back of

the Telephony Gateway, (

F

) and the other end to the Ethernet port on a

computer, hub, or broadband router.

Note

: If you are connecting to a computer, use the Ethernet cable included

in the Telephony Gateway package.

4

Connect one end of the telephone cable to the telephone port on the back

of the Telephony Gateway (

D

or

E

). Connect the other end to the telephone.

Note:

If you have a phone with two separate lines on a single RJ-14 cord,

plug it into the connector labeled “Telephone 1/2”.

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation

Ethernet

Conﬁguration

Usage

Troubleshooting

Glossary

25

Reset

USB

Telephone

Ethernet

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Cable

1/2

2

1

4

3

A

C

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