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36
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
Touchstone DG860 Data Gateway User’s Guide
Using the Data Gateway
This chapter describes the controls and features available on the Touchstone Data
Gateway, and covers basic troubleshooting procedures.
•
Setting up Your Computer to Use the Data Gateway
•
Indicator Lights for the DG860
•
Using the Reset Button
Setting up Your Computer to Use the Data Gateway
Follow the instructions in the information packet supplied by your cable company.
Contact your cable company if you need help setting up your computer.
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Indicator Lights for the DG860
The Touchstone Data Gateway has nine LED indicator lights to assist in trouble-
shooting.
Patterns: Normal Operation (LAN)
The following table shows light patterns for the Ethernet and wireless LANs during
normal operation.
Mode
Ethernet
WiFi
AC Power
On
= Computer
Connected
Off = Computer
not connected
Flash
= Com-
puter Activity
On
= WiFi
Enabled
Off = WiFi
Disabled
Flash
=
Computer Activity
No AC Power
Off
Off
Firmware Upgrade
(normal operation)
(normal operation)
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
37
DG860
Power
Ethernet
DS
Online
WiFi
Secure
US
Power
DS
US
Online
Ethernet
WiFi
Secure
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Patterns: Normal Operation (WAN)
The following table shows light patterns during normal operation.
Note 1
:
Your cable company may configure the Data Gateway to always display
the
DS
and
US
indicators in green regardless of the connection speed or
swap the meaning (speed indication) of yellow and green.
Mode
Power
DS
US
Online
AC Power
Good
On
Yellow
1
=
Connected to
the
Internet
(high speed)
Green
1
=
Connected to
the Internet
(ultra-high
speed)
Flash
= Not
connected to
the
Internet
Yellow
1
=
Connected to
the
Internet
(high speed)
Green
1
=
Connected to
the Internet
(ultra-high
speed)
Flash
= Not
connected to
the
Internet
On
=
Internet
available
Off =
Internet not
available
No AC
Power
Off
Off
Off
Off
Firmware
Upgrade
On
Flash
Flash
On
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
38
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Patterns: Startup Sequence
The following tables show the Data Gateway light patterns during the startup se-
quence.
Note
:
The
DS
and
US
indicators flash yellow during startup, and turn green if
the Data Gateway establishes an ultra-high speed connection. For some
cable companies these colors may be reversed.
DS
US
Online
Description
Flash
Off
Off
Downstream search
On
Flash
Off
Downstream found; upstream search
On
On
Flash
Downstream and Upstream found;
retrieving setup information from
cable operator
On
On
On
Ready for service
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
39
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Using the Reset Button
Use the
Reset
button, on the back of the Data Gateway, to reset the modem and
perform initialization as if you power cycled the unit. You may need to reset the
Data Gateway if you are having problems connecting to the Internet. Using this
button will be rare.
Use a pointed
non-metallic
object to press this button. The photo to the left shows
the location of the
Reset
button. The
Reset
button is recessed to prevent acci-
dental resets.
The diagram on the left shows the location of the reset button.
Resetting the Router to Factory Defaults
To reset the router to factory defaults, press and hold the
Reset
button on the back
of the Data Gateway for more than fifteen seconds. This restores the wireless setup
configuration and router configuration parameters to the factory defaults. You may
need to do this if a misconfiguration has locked out all access.
Touchstone DG860 Data Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
40
Reset
Ethernet
10/100/1000
Cable
2
1
4
3
Reset
Button
19216811.live