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71
Chapter 8
Configuring the Gateway’s Utilities
OAM Ping Test
Selecting
OAM Ping Test
from the Utilities screen generates the “
OAM
Ping Test”
screen, which is used to check whether the Gateway is properly connected to the
network. Follow the on-screen instructions to perform the test.
Ping Test
Selecting
Ping Test
from the Utilities screen generates the “Ping Test” screen, which
is used to check whether the Gateway is properly connected to the Internet. Follow
the on-screen instructions to perform the test.
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72
Action
tec 54 Mbps Wireless DSL Gateway User Manual
Reboot
Selecting
Reboot
from the Utilities screen generates the “Reboot” screen. From this
screen, the Gateway can be rebooted. To do this:
1.
From the first Reboot screen, click
Reboot
.
2.
A confirmation window appears. Click
OK
.
3.
The Gateway reboots. Read the onscreen information in the screen that
appears.
When the Gateway’s Power light stops flashing, the Gateway has rebooted.
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73
Troubleshooting
This chapter contains a list of problems that may be encountered while using the
Gateway, and techniques to try and overcome the problem. Note that these tech-
niques may not solve the problem. This chapter also include a list of frequently
asked questions.
Troubleshooting
LAN Connection Failure
s
Ensure the Gateway is properly installed, the
LAN
connections are correct,
and the power is on.
s
Confirm the computer and Gateway are on the same network segment. If
unsure, let the computer get the
IP
address automatically by initiating the
DHCP
function (see “
DHCP
Server” in chapter 3), then verify the com-
puter is using an
IP
address within the default range (192.168.1.2 through
198.168.1.254). If the computer is not using an
IP
address within the range,
it will not connect to the Gateway.
s
Ensure the Subnet Mask address is set to 255.255.255.0 by clicking
Status
in
the “Main Menu” screen.
Cannot Connect to the Internet
s
Ensure both ends of the power cord and all network cables are properly
connected.
s
Ensure the Subnet Mask address is set to 255.255.255.0 by clicking
Status
in
the “Main Menu” screen.
s
Verify the Gateway’s settings are the same as the computer by clicking
Status
in
the “Main Menu” screen.
s
If running Windows 98
SE
or Me, check the computer’s
TCP/IP
settings. Select
Start
,
Run
, enter
winipcfg
in the “Open” text box, then press
OK
. The “
IP
Configuration” window appears.
Ensure the text box at the top of the window contains the name of the Ethernet
adapter installed in the computer. If not, click on the down arrow next to the
9
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74
Action
tec 54 Mbps Wireless DSL Gateway User Manual
text box. When the list appears, click on the proper Ethernet adapter.
In the fields below, the Ethernet adapter’s various addresses appear.
There
should be an entry for
IP
address, Subnet Mask, and Default Gateway.
Additionally, the “
IP
Address” entry should be on the 192.168.1.x network
(with “x” defining a range from 2 though 255).
If the Ethernet adapter is showing an incorrect
IP
address, click
Release
, which
sets all values back to
0
(zero). Then, click
Renew
(this process may take a few
seconds). The renewed IP address should be on the 192.168.1.x network.
If an error occurs, or the IP address renews with an address outside the
192.168.1.x network, contact the
ISP
immediately.
s
If running Windows 98
SE
, Me, 2000, or
XP
, check the computer’s
TCP/
IP
settings. Select
Start
,
Run
, enter
CMD
in the “Open” text box, then press
OK
. A “
DOS
” window appears, with a blink-
ing cursor (prompt). Enter
ipconfig
at the cursor, then press
Enter
on the keyboard.
The
IP
address of the Ethernet adapter should appear in the
DOS
window.
Ensure the
IP
address in the 192.168.1.x network (with “x” defining a range
from 2 though 255).
If the Ethernet adapter is showing an incorrect
IP
address, enter
ipconfig /release
at the cursor, then press
Enter
on the keyboard, which sets all values back to
0 (zero). Next, enter
ipconfig /renew
at the cursor, then press
Enter
on the keyboard (this process may take a few
seconds). The renewed
IP
address should be on the 192.168.1.x network.
If an error occurs, or the
IP
address renews with an address outside the
192.168.1.x network, contact the
ISP
immediately
s
Ensure the browser is not set to “Never dial a connection” and there are no
previous
LAN
settings.
To check this, go to
Start
,
Settings
,
Control Panel
. In the Control Panel,
double-click
Internet Options
. When the “Internet Properties” window
appears, ensure that the “Never dial a connection” option is not activated,
then click
LAN
Settings
. When the “Local Area Network (
LAN
) Settings”
window appears, ensure that no settings are activated. If there are settings
activated, deactivate them.
s
Shutdown and restart the computer. After the computer restarts, unplug the
power cord from the Gateway and plug it back in. When the lights glow solid
green, try accessing the Internet.
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75
Chapter 9
Troubleshooting
Time out error occurs when entering a URL or IP Address
s
Verify all the computers are working properly.
s
Ensure the
IP
settings are correct.
s
Ensure the Gateway is on and connected properly.
s
Verify the Gateway’s settings are the same as the computer by clicking
Status
in
the “Main Menu” screen.
s
Check the cable/
DSL
modem by attempting to connect to the Internet.
Frequently Asked Questions
This section includes a list of questions concerning the Gateway, and answers to
those questions.
General
I have run out of Ethernet ports on my Gateway. How do I add
more computers?
Plugging in an Ethernet hub or switch expands the number of ports on the
Gateway. Run a standard Ethernet cable from the “Uplink” port of the new hub
or switch to an Ethernet port on the Gateway.
Which protocols does the Gateway support?
The internal LAN connections support multiple protocols (e.g. TCP/IP,
NetBEUI, IPX/SPX, and AppleTalk). The External WAN connection supports
only TCP/IP.
Which connection speeds does the Gateway support?
The
LAN
connections on the Gateway support 10/100 Mbps. The
WAN
connec-
tion supports 8 Mbps, because of the physical restrictions placed on broadband
connections. The 802.11g wireless connection supports up to 54 Mbps connec-
tion speeds (depending on signal quality, environmental factors, and physical
distance).
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