19216811.liveVSG1432 User Setup Guide
51
Advanced Suggestions
•
Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
•
If your computer is connected to the
WAN
port or is connected wirelessly, use a computer that is
connected to an
ETHERNET
port.
I can see the
Login
screen, but I cannot log in to the Device.
1
Make sure you have entered the password correctly. The default username and password is
on the
cover of this User’s Guide. The field is case-sensitive, so make sure [Caps Lock] is not on.
2
Unplug the the Device’s power adapter, and plug it back in.
3
If this does not work, you have to reset the device to its factory defaults. See
Section 2.12 on page
44
.
3.4
Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See
Section
1.6 on page 8
.
2
If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in
the Device and your wireless client and that the wireless settings in the wireless client are the same
as the settings in the Device.
3
Disconnect all the cables from your device, and follow the directions in
Section 1.5 on page 7
again.
4
If you are connecting through a DSL conection, make sure you have the
DSL WAN
port connected
to a telephone jack (or the DSL or modem jack on a splitter if you have one).
5
If you are connecting through an Ethernet WAN connection, make sure you have the
ETHERNET
WAN
port connected to a broadband modem or router in your network.
6
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the Device), but my
Internet connection is not available anymore.
1
Your session with the Device may have expired. Try logging into the Device again.