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Chapter 41 Troubleshooting
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41.5
USB Device Connection
The Device fails to detect my USB device.
1
Disconnect the USB device.
2
Reboot the Device.
3
If you are connecting a USB hard drive that comes with an external power supply, make sure it is
connected to an appropriate power source that is on.
4
Re-connect your USB device to the Device.
41.6
UPnP
When using UPnP and the Device reboots, my computer cannot detect UPnP and refresh
My
Network Places > Local Network
.
1
Disconnect the Ethernet cable from the Device’s LAN port or from your computer.
2
Re-connect the Ethernet cable.
The
Local Area Connection
icon for UPnP disappears in the screen.
Restart your computer.
I cannot open special applications such as white board, file transfer and video when I use the
MSN messenger.
1
Wait more than three minutes.
2
Restart the applications.
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A
PPENDIX
A
Setting up Your Computer’s IP Address
All computers must have a 10M or 100M Ethernet adapter card and TCP/IP installed.
Windows 95/98/Me/NT/2000/XP/Vista, Macintosh OS 7 and later operating systems and all versions
of UNIX/LINUX include the software components you need to install and use TCP/IP on your
computer. Windows 3.1 requires the purchase of a third-party TCP/IP application package.
TCP/IP should already be installed on computers using Windows NT/2000/XP, Macintosh OS 7 and
later operating systems.
After the appropriate TCP/IP components are installed, configure the TCP/IP settings in order to
"communicate" with your network.
If you manually assign IP information instead of using dynamic assignment, make sure that your
computers have IP addresses that place them in the same subnet as the Device’s LAN port.
Windows 95/98/Me
Click
Start
,
Settings
,
Control Panel
and double-click the
Network
icon to open the
Network
window.
Figure 195
WIndows 95/98/Me: Network: Configuration
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Installing Components
The
Network
window
Configuration
tab displays a list of installed components. You need a
network adapter, the TCP/IP protocol and Client for Microsoft Networks.
If you need the adapter:
1
In the
Network
window, click
Add
.
2
Select
Adapter
and then click
Add
.
3
Select the manufacturer and model of your network adapter and then click
OK
.
If you need TCP/IP:
1
In the
Network
window, click
Add
.
2
Select
Protocol
and then click
Add
.
3
Select
Microsoft
from the list of
manufacturers
.
4
Select
TCP/IP
from the list of network protocols and then click
OK
.
If you need Client for Microsoft Networks:
1
Click
Add
.
2
Select
Client
and then click
Add
.
3
Select
Microsoft
from the list of manufacturers.
4
Select
Client for Microsoft Networks
from the list of network clients and then click
OK
.
5
Restart your computer so the changes you made take effect.
Configuring
1
In the
Network
window
Configuration
tab, select your network adapter's TCP/IP entry and click
Properties
2
Click the
IP Address
tab.
•
If your IP address is dynamic, select
Obtain an IP address automatically
.
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•
If you have a static IP address, select
Specify an IP address
and type your information into
the
IP Address
and
Subnet Mask
fields.
Figure 196
Windows 95/98/Me: TCP/IP Properties: IP Address
3
Click the
DNS
Configuration tab.
•
If you do not know your DNS information, select
Disable DNS
.
•
If you know your DNS information, select
Enable DNS
and type the information in the fields
below (you may not need to fill them all in).
Figure 197
Windows 95/98/Me: TCP/IP Properties: DNS Configuration
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4
Click the
Gateway
tab.
•
If you do not know your gateway’s IP address, remove previously installed gateways.
•
If you have a gateway IP address, type it in the
New gateway field
and click
Add
.
5
Click
OK
to save and close the
TCP/IP Properties
window.
6
Click
OK
to close the
Network
window. Insert the Windows CD if prompted.
7
Turn on your Device and restart your computer when prompted.
Verifying Settings
1
Click
Start
and then
Run
.
2
In the
Run
window, type "winipcfg" and then click
OK
to open the
IP Configuration
window.
3
Select your network adapter. You should see your computer's IP address, subnet mask and default
gateway.
Windows 2000/NT/XP
The following example figures use the default Windows XP GUI theme.
1
Click
start
(
Start
in Windows 2000/NT),
Settings
,
Control Panel
.
Figure 198
Windows XP: Start Menu
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