Prestige 964 Cable Router
Troubleshooting
4-1
Chapter 4
Troubleshooting
This chapter covers the potential problems you may run into and the possible remedies. After each
problem description, some instructions are provided to help you to diagnose.
4.1
Problems with Cable Connection
Table 4-1 Troubleshooting Cable Connection
PROBLEM
CORRECTIVE ACTION
The PWR LED is off.
Make sure that the Prestige’s power adaptor is connected to the Prestige and plugged
in to an appropriate power source. Check that the power source is turned on.
If the error persists, you may have a hardware problem. In this case, you should
contact your cable operator.
The SYS LED is off.
Turn the Prestige’s power off and then on again.
LAN (1~5) LED and USB
LED are OFF.
Check the LAN/USB LEDs on the front panel. One of these LEDs should be on. If
they are all off, check the Ethernet cables between your Prestige and hub/station or
the USB cable ace on your station.
4.2
Problems with Internet Access
Table 4-2 Troubleshooting Internet Access
PROBLEM
CORRECTIVE ACTION
Make sure that the coaxial cable is connected to the Prestige and the Internet.
Check with your service provider to see if your account has been activated.
Check if your computer’s network configuration is correct. For a dynamic IP address
assignment, you have to activate your computer’s DHCP client. And, you might need
to assign a DNS server address. Refer to cable operator’s configuration information.
Cannot access e-mail
or Internet Service.
Check your TCP/IP parameters and verify that you have installed TCP/IP
properly. If the problem persists, call your cable service provider to verify that
their service is two-way and DOCSIS/EuroDOCSIS-compliant.
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