Prestige 660RU Series Quick Start Guide
14
PROBLEM
CORRECTIVE ACTION
The
USB
LED is
off or Windows
does not auto-
detect the USB
connection to
the Prestige.
Make sure the Prestige is turned on and connected to the USB port
on the computer.
Perform a hardware scan by clicking
Start
,
Settings
,
Control
Panel
and double-clicking
Add/Remove Hardware
. (Steps may
vary depending on the version of Windows).
Follow the on-screen instructions to search for the Prestige and
install the driver.
Check for possible hardware conflicts. In Windows, click
Start
,
Settings
,
Control Panel
,
System
,
Hardware
and then click
Device Manager
. Verify the status of the Prestige under
Network
Adapter
. (Steps may vary depending on the version of Windows).
Remove the USB driver and install it on the computer again.
Connect the Prestige to another computer. If the error persists, you
may have a hardware problem. In this case, you should contact
your local vendor.
The
PPP
LED is
off.
Make sure the Prestige is turned on and you have a PPPoE or
PPPoA connection.
Make sure you entered your username, password and/or service
name correctly.
A username may be case-sensitive.
Check the schedule rules. Refer to the Call Scheduling chapter
(SMT) in the
User’s Guide
.
If you use PPPoA or PPPoE encapsulation, check the idle time-out
setting. Refer to the WAN chapter (web configurator) or the
Remote Node Configuration chapter (SMT) in the
User’s Guide
.
Contact your ISP.
Certifications
1.
Go to
www.zyxel.com
.
2.
Select your product from the drop-down list box on the ZyXEL home page to go to
that product's page.
3.
Select the certification you wish to view from this page.
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