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Page 11 / 14 Scroll up to view Page 6 - 10
Prestige 660RU Series Quick Start Guide
11
6.
Double-click
P660RU-Tx.pkg
to
install the driver.
7.
A welcome screen
appears. Click
Continue
.
8.
You will then see the
Select a Destination
screen, select a
destination (this must
be on an actual
physical hard drive
on the Macintosh, not
a virtual drive) and
click
Continue
.
Page 12 / 14
Prestige 660RU Series Quick Start Guide
12
9.
Click
Upgrade
.
10.
You then see a
screen telling you
that you must restart
the computer after
the installation
completes. Click
Continue
Installation
. The
driver will
automatically install.
11.
Click
Restart
to
reboot your computer
and complete the
driver installation.
Page 13 / 14
Prestige 660RU Series Quick Start Guide
13
Troubleshooting
PROBLEM
CORRECTIVE ACTION
The
PWR/SYS
LED is off.
Make sure the Prestige is connected to the correct power adaptor,
the power adaptor is connected to an adequate power supply and
the Prestige power switch is turned on.
Turn the Prestige off and on. If the error persists, you may have a
hardware problem. In this case, you should contact your local
vendor.
The
10/100M
LED won’t turn
on.
Check the cable connection to the Prestige
LAN 10/100M
port.
Make sure your computer network card is working properly.
The
DSL
LED is
off.
Check the connection between the Prestige
DSL
port and the wall
jack.
I cannot ping
any computer on
the LAN.
If all of the LAN LEDs are off, check the cables between the
Prestige and your computer or hub.
Check the TCP/IP configuration on your computer. Make sure that
the IP address and the subnet mask of the Prestige and the
computer are in the same range.
Refer to the appendix in your User’s Guide for more information
about setting up the IP address on your computer.
USB driver
installation
crashes my
computer.
You may have a sniffer program installed. Remove any sniffer
applications on the computer and reboot the computer.
Reinstall the USB driver.
Page 14 / 14
Prestige 660RU Series Quick Start Guide
14
PROBLEM
CORRECTIVE ACTION
The
USB
LED is
off or Windows
does not auto-
detect the USB
connection to
the Prestige.
Make sure the Prestige is turned on and connected to the USB port
on the computer.
Perform a hardware scan by clicking
Start
,
Settings
,
Control
Panel
and double-clicking
Add/Remove Hardware
. (Steps may
vary depending on the version of Windows).
Follow the on-screen instructions to search for the Prestige and
install the driver.
Check for possible hardware conflicts. In Windows, click
Start
,
Settings
,
Control Panel
,
System
,
Hardware
and then click
Device Manager
. Verify the status of the Prestige under
Network
Adapter
. (Steps may vary depending on the version of Windows).
Remove the USB driver and install it on the computer again.
Connect the Prestige to another computer. If the error persists, you
may have a hardware problem. In this case, you should contact
your local vendor.
The
PPP
LED is
off.
Make sure the Prestige is turned on and you have a PPPoE or
PPPoA connection.
Make sure you entered your username, password and/or service
name correctly.
A username may be case-sensitive.
Check the schedule rules. Refer to the Call Scheduling chapter
(SMT) in the
User’s Guide
.
If you use PPPoA or PPPoE encapsulation, check the idle time-out
setting. Refer to the WAN chapter (web configurator) or the
Remote Node Configuration chapter (SMT) in the
User’s Guide
.
Contact your ISP.
Certifications
1.
Go to
www.zyxel.com
.
2.
Select your product from the drop-down list box on the ZyXEL home page to go to
that product's page.
3.
Select the certification you wish to view from this page.

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