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403
A
PPENDIX
H
Customer Support
In the event of problems that cannot be solved by using this manual, you should contact your
vendor. If you cannot contact your vendor, then contact a ZyXEL office for the region in
which you bought the device. Regional offices are listed below (see also http://
www.zyxel.com/web/contact_us.php). Please have the following information ready when you
contact an office.
Required Information
•
Product model and serial number.
•
Warranty Information.
•
Date that you received your device.
•
Brief description of the problem and the steps you took to solve it.
“+” is the (prefix) number you dial to make an international telephone call.
Corporate Headquarters (Worldwide)
•
•
•
Telephone: +886-3-578-3942
•
Fax: +886-3-578-2439
•
Web: www.zyxel.com
•
Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park,
Hsinchu 300, Taiwan
China - ZyXEL Communications (Beijing) Corp.
•
•
•
Telephone: +86-010-82800646
•
Fax: +86-010-82800587
•
Address: 902, Unit B, Horizon Building, No.6, Zhichun Str, Haidian District, Beijing
•
China - ZyXEL Communications (Shanghai) Corp.
•
•
•
Telephone: +86-021-61199055
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Appendix H Customer Support
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•
Fax: +86-021-52069033
•
Address: 1005F, ShengGao International Tower, No.137 XianXia Rd., Shanghai
•
Costa Rica
•
•
•
Telephone: +506-2017878
•
Fax: +506-2015098
•
Web: www.zyxel.co.cr
•
Regular Mail: ZyXEL Costa Rica, Plaza Roble Escazú, Etapa El Patio, Tercer Piso, San
José, Costa Rica
Czech Republic
•
•
Telephone: +420-241-091-350
•
Fax: +420-241-091-359
•
Web: www.zyxel.cz
•
Regular Mail: ZyXEL Communications, Czech s.r.o., Modranská 621, 143 01 Praha 4 -
Modrany, Ceská Republika
Denmark
•
•
•
Telephone: +45-39-55-07-00
•
Fax: +45-39-55-07-07
•
Web: www.zyxel.dk
•
Regular Mail: ZyXEL Communications A/S, Columbusvej, 2860 Soeborg, Denmark
Finland
•
•
•
Telephone: +358-9-4780-8411
•
Fax: +358-9-4780-8448
•
Web: www.zyxel.fi
•
Regular Mail: ZyXEL Communications Oy, Malminkaari 10, 00700 Helsinki, Finland
France
•
•
Telephone: +33-4-72-52-97-97
•
Fax: +33-4-72-52-19-20
•
Web: www.zyxel.fr
•
Regular Mail: ZyXEL France, 1 rue des Vergers, Bat. 1 / C, 69760 Limonest, France
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Appendix H Customer Support
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Germany
•
•
•
Telephone: +49-2405-6909-69
•
Fax: +49-2405-6909-99
•
Web: www.zyxel.de
•
Regular Mail: ZyXEL Deutschland GmbH., Adenauerstr. 20/A2 D-52146, Wuerselen,
Germany
Hungary
•
•
•
Telephone: +36-1-3361649
•
Fax: +36-1-3259100
•
Web: www.zyxel.hu
•
Regular Mail: ZyXEL Hungary, 48, Zoldlomb Str., H-1025, Budapest, Hungary
India
•
•
•
Telephone: +91-11-30888144 to +91-11-30888153
•
Fax: +91-11-30888149, +91-11-26810715
•
•
Regular Mail: India - ZyXEL Technology India Pvt Ltd., II-Floor, F2/9 Okhla Phase -1,
New Delhi 110020, India
Japan
•
•
•
Telephone: +81-3-6847-3700
•
Fax: +81-3-6847-3705
•
Web: www.zyxel.co.jp
•
Regular Mail: ZyXEL Japan, 3F, Office T&U, 1-10-10 Higashi-Gotanda, Shinagawa-ku,
Tokyo 141-0022, Japan
Kazakhstan
•
Support: http://zyxel.kz/support
•
•
Telephone: +7-3272-590-698
•
Fax: +7-3272-590-689
•
Web: www.zyxel.kz
•
Regular Mail: ZyXEL Kazakhstan, 43 Dostyk Ave., Office 414, Dostyk Business Centre,
050010 Almaty, Republic of Kazakhstan
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Malaysia
•
•
•
Telephone: +603-8076-9933
•
Fax: +603-8076-9833
•
•
Regular Mail: ZyXEL Malaysia Sdn Bhd., 1-02 & 1-03, Jalan Kenari 17F, Bandar
Puchong Jaya, 47100 Puchong, Selangor Darul Ehsan, Malaysia
North America
•
•
Support Telephone: +1-800-978-7222
•
•
Sales Telephone: +1-714-632-0882
•
Fax: +1-714-632-0858
•
Web: www.zyxel.com
•
Regular Mail: ZyXEL Communications Inc., 1130 N. Miller St., Anaheim, CA 92806-
2001, U.S.A.
Norway
•
•
•
Telephone: +47-22-80-61-80
•
Fax: +47-22-80-61-81
•
Web: www.zyxel.no
•
Regular Mail: ZyXEL Communications A/S, Nils Hansens vei 13, 0667 Oslo, Norway
Poland
•
•
Telephone: +48-22-333 8250
•
Fax: +48-22-333 8251
•
Web: www.pl.zyxel.com
•
Regular Mail: ZyXEL Communications, ul. Okrzei 1A, 03-715 Warszawa, Poland
Russia
•
Support: http://zyxel.ru/support
•
•
Telephone: +7-095-542-89-29
•
Fax: +7-095-542-89-25
•
Web: www.zyxel.ru
•
Regular Mail: ZyXEL Russia, Ostrovityanova 37a Str., Moscow 117279, Russia
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Singapore
•
•
•
Telephone: +65-6899-6678
•
Fax: +65-6899-8887
•
•
Regular Mail: ZyXEL Singapore Pte Ltd., No. 2 International Business Park, The Strategy
#03-28, Singapore 609930
Spain
•
•
•
Telephone: +34-902-195-420
•
Fax: +34-913-005-345
•
Web: www.zyxel.es
•
Regular Mail: ZyXEL Communications, Arte, 21 5ª planta, 28033 Madrid, Spain
Sweden
•
•
•
Telephone: +46-31-744-7700
•
Fax: +46-31-744-7701
•
Web: www.zyxel.se
•
Regular Mail: ZyXEL Communications A/S, Sjöporten 4, 41764 Göteborg, Sweden
Taiwan
•
•
•
Telephone: +886-2-27399889
•
Fax: +886-2-27353220
•
•
Address: Room B, 21F., No.333, Sec. 2, Dunhua S. Rd., Da-an District, Taipei
Thailand
•
•
•
Telephone: +662-831-5315
•
Fax: +662-831-5395
•
•
Regular Mail: ZyXEL Thailand Co., Ltd., 1/1 Moo 2, Ratchaphruk Road, Bangrak-Noi,
Muang, Nonthaburi 11000, Thailand.