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Chapter 2 - Product Installation
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55
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C h a p t e r
9
Troubleshooting
This chapter describes how to troubleshoot problems when installing and usi
ng a W300. For any problems not addressed here; contact the service provid
er for help.
T
A B L E
26 T
R O U B L E S H OO T I N G
Problem
Troubleshooting
Power indicator is
OFF
when
the
device is powered
on.
Make sure to use the power adapter included in the
package. Make sure that the adapter is connected properly
to the device and power outlet.
DSL indicator is OFF
when the telephone
line is connected.
Make sure to use standard telephone lines (e.g., the
companion telephone line). Make sure that the lines
are connected properly. Check all the port connections.
Wait for 60 seconds for the device to establish an ADSL
connection.
When
the
telephone line is
connected,
DSL
indicator alternates
between slow and
fast flashing.
It indicates the connection failure between the device and
the office-end DSLAM. Please make sure that the lines are
connected properly. If a telephone is required to be installed
in front of the splitter, make sure to install a voice filter
properly.
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Chapter 2 - Product Installation
Problem
Troubleshooting
LAN indicator is
OFF
when
the
Ethernet cable is
connected.
Make sure that the Ethernet cable is connected properly to
the computer and the W300. Make sure that the device and
computer are all powered on.
WLAN unable to be
connected
Make sure that the WLAN indicator is ON. Make sure that
the wireless NIC is set properly. Check the network name,
encryption mode, and encryption key to see whether they
match the settings of the W300.
PC unable to access
the network
Use the ping command to check if the IP address of the
network port of the W300 (192.168.1.1 by default) can
be pinged from the computer. If it cannot be pinged
successfully, check the Ethernet connection and see if
the indicator status is normal.
It is recommended that the local IP address and DNS
server address are set to be obtained automatically.
It is recommended to close all the running firewall and
VPN software.
Disable the proxy server setting of the web browser
(e.g., IE).
The failure reason may be that the office-end devices
of the ADSL service provider are being upgraded or in
maintenance.
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A p p e n d i x
A
Technical Specifications
Items
Parameter Description
ADSL interface
Compatible standards: ANSI T1.413 Issue 2, ITU
G.992.1 (G.dmt), ITU G.992.2 (G.lite), ITU G.992.3
(ADSL2), ITU G.992.5 (ADSL2+), Annex A,, I, J, L,M
Line impedance: 100 Ω
Connection line: A pair of ordinary telephone wires
Connector: RJ-11
LAN interface
Interface: 10/100 Base-T, IEEE 802.3/802.3u
Connector: RJ-45
Automatic recognition of crossover cable and straight-
through cable
WAN interface
Working frequency band: 2.4GHz~2.4835GHz
Compatible standards: IEEE 802.11b, IEEE 802.11g,
IEEE 802.11n
Rates: 1/2/5.5/11/6/9/12/18/24/36/48/54/150Mbps
Physical size
Dimensions: 145.0mm
（
L
）
x 107.6mm
（
W
）
x
29.3mm
（
H
）
Weight
575g(including the package and kits)
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Chapter 2 - Product Installation
Items
Parameter Description
Power adapter
Input: 100 ~ 240 VAC, 50/60Hz, 250m A(max)
Output: 12V
±
5%, 500 mA
Environmental
requirement
Operating temperature: -5 °C ~ 40 °C
Operating humidity: 30%~90%
Security
CE
Proprietary Information of ZTE CORPORATION
59

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