Zoom X6 Router Manual PDF (Setup & Configuration Guide)

Page 106 / 119 Scroll up to view Page 101 - 105

ADSL X6 User Guide

106

Appendix D

Troubleshooting

The following are some problems you may experience and some

possible solutions to remedy the situation.

Problem

My

X6

’s

ADSL

light continually blinks and does not stay solidly lit.

Solution

There are several issues that could cause this problem. Check these

items:

•

Ensure that the phone cord is firmly plugged into the wall jack

and the

ADSL

jack on the back of the

X6

(not the

PHONE

jack on the back of the modem).

Verify that the jack the phone cord is connected to is enabled

for ADSL service. Check with your service provider.

Your phone cord may be defective. Replace the phone cord

with a known good one.

Check that you have phone filters on all the phones and fax

machines using the same ADSL line as the

X6

. These devices

can produce noise and interfere with your ADSL connection

when they are off-hook.

Page 107 / 119

Appendix D: Troubleshooting

107

Problem

My

X6

’s

ADSL

light is solidly lit, but I cannot connect to the

Internet.

Solution

There are several issues that could cause this problem. Check these

items:

•

Ensure that you are using the correct

VPI

,

VCI

, and

Encapsulation

settings. See Appendix A on page 93.

If your

Encapsulation

begins with

PPP

, ensure that you have

typed your ADSL Username and Password correctly. (Note

that this is NOT the username and password you used to log

into the

Zoom Configuration Manager

on page 12.)

¾

If you had the modem automatically configure its settings,

open the

Basic Setup

page, and ensure that

MANUAL

is

selected, and then select

7

from the

Virtual Circuit

drop-down list. When the screen changes to show the

automatic configuration settings, select

MANUAL

again,

then enter the correct

Username

and

Password

in the

boxes provided. Click

Save Changes

and

Write Settings

to Flash

.

¾

If you manually configured your modem, open the

Basic

Setup

page, ensure that

MANUAL

is selected, and then

enter the correct

Username

and

Password

in the boxes

provided. Click

Save Changes

and

Write Settings to

Flash

.

Verify that your service provider’s ADSL connection is

functioning properly. (Place a call to your service provider’s

customer support department to verify this.)

Windows users only: Verify that the Web browser on the

computer on which you installed the software is configured for

a

network connection

(this might be called a

Local Area

Network

or

broadband

connection). If you need help

configuring your Web browser, refer to

Appendix E:

Configuring Your Web Browser

on page 112.

Page 108 / 119

ADSL X6 User Guide

108

•

Verify that your TCP/IP network settings are properly

configured on your computer. To do this, refer to the

appropriate section.

¾

If you are using Macintosh, see

Macintosh TCP/IP

Settings

on page 100.

¾

If you are using Linux, see

Linux TCP/IP Settings

on

page 102.

¾

If you are using Windows, see

Windows TCP/IP

Settings

on page 103.

Page 109 / 119

Appendix D: Troubleshooting

109

Problem

I cannot log into the

Zoom Configuration Manager

. I have

typed

http://10.0.0.2

, but I am not prompted for a User Name

and Password.

Solution

There are several issues that could cause this problem. Check these

items:

•

If you are using a Macintosh or Linux computer, your TCP/IP

settings may not be properly configured. See page 99 for more

information.

If you are using Mac OS X 10.3 and above, renew your IP

address: Point to

System Preferences

, then choose

Network

.

Click the

Configure

button and then the

Renew DHCP

Lease

button.

If you are using a Windows computer, perform a

Release/Renew operation:

¾

Windows 2000/XP:

From the desktop, click the

Start

button, then point to

Programs

, point to

Accessories

,

and then select

Command Prompt

. Type

ipconfig /all

and press the

Enter

key on your keyboard. In the

subsequent dialog box, make sure the

NIC adapter

is

highlighted in the drop-down list, click

Renew

, and then

click

Release

. Then type

10.0.0.2

into your browser’s

address bar, and the

Network Password

box should

display.

¾

For Windows 95/98/Me:

From the desktop, click the

Start

button and the point to

Run

. Type

winipcfg

, and

click

OK

. In the subsequent dialog box, make sure the

NIC adapter is highlighted in the drop-down list, click

Renew

, and then click

Release

. Then type

10.0.02

into

your browser’s address bar, and the

Network Password

box should display.

Page 110 / 119

ADSL X6 User Guide

110

Problem

The computer on which I installed the

X6

software is connected to

the Web, but one or more of the additional computers I have

connected directly to the modem

cannot access the Internet.

Solution

There are several issues that could cause this problem. Check these

items:

•

Check that there’s a good connection between an

X6

LAN

port and the computer that can’t access the Internet.

Try rebooting the computer that can’t access the Internet. This

will allow for the computer to release and renew its IP address.

Try the following for any computer that can’t access the

Internet: Ensure that the computer is connected using its

Ethernet port and one of the

X6

modem’s LAN ports. Run the

installation CD (as explained in

Installing the Software

on

page 9), reboot the computer, and then try to connect to a

familiar Web address to ensure that the Internet connection is

made.

Rate

Popular Zoom Models

Famous Router IPs

Famous Router Companies

Bookmark Our Site

Share