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Page 61 / 68 Scroll up to view Page 56 - 60
Appendix D: Troubleshooting
61
Problem
The computer on which I installed the X5 software is connected to
the Web, but the computers connected through my network device
cannot access the Internet.
Solution
The problem is most likely with your network device (such as a
wireless access point, router, hub, or switch). Check these items:
•
Try rebooting each computer on your network. For example, if
you are using a router, reboot each computer that is connected
to the router. This will allow for the computers to release and
renew their IP addresses.
•
If you are using a wireless access point or a router, verify that
the device is using Dynamic Host Configuration Protocol
(DHCP). This is also known as dynamic IP addressing.
Depending on your device, this may be controlled by an
Obtain an IP address automatically
option. If you need
help, refer to the documentation that came with your network
device or contact its manufacturer.
•
Refer to the documentation provided with your network
device or contact its manufacturer for assistance.
Page 62 / 68
62
ADSL X5 User's Guide
Appendix E
Configuring Your Web Browser
Important!
This section is for Windows computers only. If you are using a
Macintosh or Linux computer, your browser is already configured
properly. However, you must ensure that your computer’s TCP/IP
settings are configured properly. See
Macintosh TCP/IP
Settings
on page 51 or
Linux TCP/IP Settings
on page 53 for
instructions on how to do this.
When using a Windows computer, the software that you use to
make an Internet connection must be set for a
network
connection
, not a
dial-up connection
. This configuration should
have been done automatically when you installed the software.
If you find that you need to configure your Web browser, this
section includes instructions for recent versions of two popular
Web browsers: Internet Explorer Version 5.0 (or later) and
Netscape Navigator Version 7.2. The configuration is done on the
same computer on which you installed the X5 software.
Depending on the browser you have on your Windows computer,
follow the corresponding instructions in this section.
Tip:
If you are using an earlier version of one of these browsers, the
configuration may be slightly different from below. In those
cases—or if you are using another browser altogether—configure
the browser to use a
network connection
(this might be called a
“Local Area Network” or “broadband” connection).
Page 63 / 68
Appendix E: Configuring Your Web Browser
63
Configuring Internet Explorer
The following instructions are for Internet Explorer Version 5.0 or
later. (If you do not have this version, you can get a free upgrade
from Microsoft Corp. If you are not sure what version you have,
open Internet Explorer and from the
Help
menu, choose
About
Internet Explorer
. The version number is directly below the
Microsoft Internet Explorer logo. You can ignore all the numbers
after the period following the first digit.)
1
On the desktop, right-click the
Internet Explorer
icon, and
select
Properties
.
Tip:
If you cannot access Internet Explorer in this way, open your
computer’s
Control Panel
(click the
Start
button and then,
depending on your computer, either click
Control Panel
, or
click
Settings
and then
Control Panel
). In the
Control Panel
,
double-click the
Internet Options
icon. If this icon does not
appear, double-click the
Network and Internet Options
icon
and then double-click the
Internet Options
icon.
2
On the
Internet Properties
dialog box, select the
Connections
tab, then click the
Setup
button.
Page 64 / 68
64
ADSL X5 User's Guide
3
The setup process will proceed differently, depending on your
operating system. The following table details the process for
your Windows computer.
Windows XP
Windows 98/Me/2000
a.
On the
Welcome to the
New Connection Wizard
dialog box, click
Next
.
(If you see a
Location
Information
dialog box,
click
Cancel
and then
when asked if you are sure
you want to cancel, click
Yes
to return to the
Welcome
dialog box.)
b.
On the
Network
Connection Type
dialog
box, select
Connect to
the Internet
, then click
Next
.
c.
On the
Getting Ready
dialog box, select
Set up
my connection manually
,
then click
Next
.
d.
On the
Internet
Connection
dialog box,
select
Connect using a
broadband connection
that is always on
, then
click
Next
.
e.
On the
Completing the
New Connection Wizard
dialog box, click
Finish
.
a.
On the
Internet
Connection Wizard
dialog box, select
I want
to set up my Internet
connection manually, or
I want to connect
through a local area
network (LAN)
, then click
Next
.
b.
On the
Setting up your
Internet connection
dialog box, select
I
connect through a local
area network (LAN)
, then
click
Next
.
c.
On the
Local area
network Internet
configuration
dialog box,
uncheck the
Automatic
discovery of proxy
server
check box, then
click
Next
.
d.
On the
Set Up Your
Internet Mail Account
dialog box select
No
, then
click
Next
.
e.
On the
Completing the
New Connection Wizard
dialog box, uncheck the
To connect to the
Internet immediately,
select this box…
check
box (if it appears) and click
Finish
.
4
If you accessed Internet Explorer’s settings from the
Control
Panel
(as explained in the “Tip” following step 1), the
Control
Panel
window will still be open. Close it before continuing.
Page 65 / 68
Appendix E: Configuring Your Web Browser
65
Configuring Netscape Navigator
The following instructions are for Netscape Navigator Version 7.2.
(If you do not have Version 7.2, you can get a free upgrade from
Netscape Communication Corp. If you are not sure what version
you have, open Netscape Navigator and from the
Help
menu,
choose
About Netscape
. The version number is at the top of the
screen.)
1
Double-click the
Netscape Navigator
icon on your desktop
to open the browser.
2
From the
Edit
menu, choose
Preferences
to open the
Preferences
dialog box.
3
In the
Category
list, click the triangle to the left of
Advanced
to display a list of choices below it, then select
Proxies
. The
Preferences
dialog box changes to show the Proxies you can
specify.
4
Select
Direct connection to the Internet
, then click
OK
.
When you click
this triangle,
more options
appear below
Advanced
.

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