Zoom X5-5654A Router Manual PDF (Setup & Configuration Guide)

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56

ADSL X5 User’s Guide

Windows 98/Me

1

Open the

Internet Protocol (TCP/IP) Properties

dialog

box.

a

From the desktop, click the

Start

button, point to

Settings

, then

Control Panel

.

b

Double-click the

Network

icon to display the

Network

dialog box.

c

Select your NIC card’s TCP/IP entry (it should include

“TCP/IP” in it, but not “AOL,” “Dial-up,” or “Adapter”)

and click the

Properties

button and then click

OK

2

Ensure the following is selected, depending on whether you are

using dynamic (DHCP) or static IP addressing:

!

If you are using DHCP (most users):

Ensure that

Obtain an IP address automatically

is selected and that

either

Obtain a DNS server address automatically

or

Enable DNS

is selected. All fields should be blank.

!

If you are using a static IP address:

Ensure that

Specify an IP address

is selected and that the correct

IP

Address

and

Subnet Mask

values appear. On the

DNS

Configuration

tab, ensure that

Enable DNS

is selected

and that something appears in the

Host

box. (If not, enter

any name, word, or combination of letters and numbers.)

Ensure that the

DNS Server Search Order

box contains

either

10.0.0.2

(if you are connecting the X5 though its

ETHERNET

jack) or

10.0.0.3

(if you are connecting the

X5 through its

USB

port).

Page 57 / 68

Appendix D: Troubleshooting

57

Appendix D

Troubleshooting

The following are some problems you may experience and some

possible solutions to remedy the situation.

Problem

My X5’s

ADSL

light continually blinks and does not stay solidly lit.

Solution

There are several issues that could cause this problem. Check these

items:

•

Ensure that the phone cord is firmly plugged into the wall jack

and the

ADSL

jack on the back of the X5 (not the

PHONE

jack on the back of the modem).

•

Verify that the jack the phone cord is connected to is enabled

for ADSL service. Unless your service provider has enabled it,

you cannot use a standard telephone jack for ADSL service.

•

Your phone cord may be defective. Replace the phone cord

with a known good one.

•

You have installed phone filters on all the phones and fax

machines using the same ADSL line as the X5. These devices

can produce noise and interfere with your ADSL connection.

Page 58 / 68

58

ADSL X5 User's Guide

Problem

My X5’s

ADSL

light is solidly lit, but I cannot connect to the

Internet.

Solution

There are several issues that could cause this problem. Check these

items:

•

Ensure that you are using the correct

VPI

,

VCI

and

Encapsulation

settings.

•

If your

Encapsulation

begins with

PPP

, ensure that you have

typed your ADSL Username and Password correctly. (Note

that this is NOT the username and password you used to log

into the

Zoom Configuration Manager

on page 13.)

!

If you had the modem automatically configure its settings,

open the

Basic Setup

page, ensure that

MANUAL

is

selected, then select

7

from the

Virtual Circuit

drop-down list. When the screen changes to show the

automatic configuration settings, select

MANUAL

again,

then enter the correct

Username

and

Password

in the

boxes provided. Click

Save Changes

and

Write Settings

to Flash

.

!

If you manually configured your modem, open

the Basic

Setup

page, ensure that

MANUAL

is selected, then enter

the correct

Username

and

Password

in the boxes

provided. Click

Save Changes

and

Write Settings to

Flash

.

•

Verify that your service provider’s ADSL connection is

functioning properly. (Place a call to your service provider’s

customer support department to verify this.)

•

Windows users only: Verify that the Web browser on the

computer on which you installed the software is configured for

a

network connection

(this might be called a “Local Area

Network” or “broadband” connection). If you need help

configuring your Web browser, refer to

Appendix E:

Configuring Your Web Browser

on page 62.

Page 59 / 68

Appendix D: Troubleshooting

59

•

Verify that your TCP/IP network settings are properly

configured on your computer. To do this, refer to the

appropriate section.

!

If you are using Macintosh, see

Macintosh TCP/IP

Settings

on page 51.

!

If you are using Linux, see

Linux TCP/IP Settings

on

page 53.

!

If you are using Windows, see

Windows TCP/IP

Settings

on page 54.

Problem

I cannot log into the

Zoom Configuration Manager

. I have

typed

http://10.0.0.2

or

http://10.0.0.3

(depending on whether I

am using the X5’s Ethernet jack or USB port), but I am not

prompted for a User Name and Password.

Solution

There are several issues that could cause this problem. Check these

items:

•

If you are using a Macintosh or Linux computer, your TCP/IP

settings may not be properly configured. See page 50 for more

information.

•

If you are using Mac OS X 10.3 and above, renew your IP

address: Point to

System Preferences

, then choose

Network

.

Click the

Configure

button and then the

Renew DHCP

Lease

button.

Page 60 / 68

60

ADSL X5 User's Guide

•

If you are using a Windows computer, perform a

Release/Renew operation:

!

Windows 2000/XP:

From the desktop, click the

Start

button, then point to

Programs

, point to

Accessories

,

and then select

Command Prompt

. Type

ipconfig /all

and press the

Enter

key on your keyboard. In the

subsequent dialog box, make sure the NIC adapter is

highlighted in the drop-down list, click

Renew

and then

click

Release

. Then type

10.0.0.2

or

10.0.0.3

(as

appropriate) into your browser’s address bar, and the

Network Password

box should display.

!

For Windows 95/98/Me:

From the desktop, click the

Start

button and the point to

Run

. Type

winipcfg

, and

click

OK

. In the subsequent dialog box, make sure the

NIC adapter is highlighted in the drop-down list, click

Renew

and then click

Release

. Then type

10.0.02

or

10.0.0.3

(as appropriate) into your browser’s address bar,

and the

Network Password

box should display.

Problem

The computer on which I installed the X5 software is connected to

the Web, but one or more of the additional computers I have

connected directly to the modem cannot access the Internet.

Solution

There are several issues that could cause this problem. Check these

items:

•

Try rebooting each computer. This will allow for the

computers to release and renew their IP addresses.

•

If only one of your added computers cannot access the Web,

ensure that it is connected using its Ethernet port and one of

the X5 modem’s LAN ports. If its is using the

USB

port, it

requires the X5 software be installed. Run the installation CD

(as explained in

Installing the Software

on 8), reboot the

computer, then try to connect to a familiar Web address to

ensure that the Internet connection is made.

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