submenu. Figure 6 shows an example of the menu and Table 3 describes the items you

can select.

Figure 6. Example of Security Page

How to change the default password used to access your device:

1

Enter

admin

in the User Name dialog box. The default user name can not be

changed.

2

Enter the default password,

admin

in the

Current Password

dialog box.

3

Enter your new password in the

New Password

box. Your new password can be

from 1-8 characters long and can contain either letters or numbers.

4

Retype your new password and click

Apply

.

Your new password is now active. We recommend you write your new password down

on a label and attach it to your Cable Modem/Router. If you forget your new password in

the future you can reset the Cable Modem/Router to its default settings by pressing the

Reset button for 8 seconds. This will change the login back to the default User Name

admin

and the default password

admin

.

To restore the Cable Modem/Router to factory defaults:

1

In the Security submenu, select the

Yes

button next to

Restore Factory Defaults

.

2

Click

Apply

.

3

The reboot is complete when the POWER LED stops blinking.

4

If the Login screen doesn’t reappear, click the

Refresh

link to log back in to the

Configuration Manager.

46

Table 3. Security Menu Option

Option

Description

User Name

Enter the User Name for the administrator.

Current Password

Enter the existing security password.

The password can be

found on the label of the unit. When the cable modem is

standing vertically this label is located on the side of your

modem.

New Password

Enter the new security password.

Re-Enter New

password

Re-enter (confirm) the new security password.

Reboot

Click the

Yes

button next to reboot, then click

Apply

to reboot

the router.

Note:

DO NOT restore factory defaults to any changes on this page.

Diagnostics

Note:

Some software versions may not support this feature.

The Diagnostics page allows you to troubleshoot connectivity problems. Two utilities are

provided for troubleshooting network connectivity: Ping and Traceroute.

Ping allows you to check connectivity between the Cable Modem/Router and devices on

the LAN while Traceroute allows you to map the network path from the Cable

Modem/Router to a public host.

Selecting Traceroute from the drop-down Utility list will present alternate controls for the

Traceroute utility.

To access the Diagnostics page, click

Status

in the menu bar and then click the

Diagnostics

submenu. Figure 7 and Figure 8 show the examples of the menu and

47

Table 4 describes the items you can select.

Figure 7. Example of Diagnostics - Ping Page

48

Figure 8. Example of Diagnostics - Traceroute Page

To run either utility:

1

Select the utility from the Utility drop-down list.

2

Make any changes to the default parameters.

3

Select

Start Test

to begin. The window will automatically be refreshed as the results

are displayed in the Results table.

49

Table 4. Diagnostics Menu Option

Option

Description

Utility

Select the utility for troubleshooting.

Parameters

Enter the required parameters to perform diagnostics.

Start Test

Click this button to begin diagnostic after making any changes to the

default parameters.

Abort Test

Click this button to abort Ping diagnostics.

Clear Results

Click this button to clear the results table.

Event Log

The Event Log page is useful when you are working with your cable provider to debug

your Cable Modem/Router. Most users can ignore this page.

To access the Event Log page, click

Status

in the menu bar and then click the

Event

Log

submenu. Figure 9. Example of Event Log Page shows an example of the page.

Figure 9. Example of Event Log Page

50