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Resetting the ZoneAlarm Router to Defaults
362
Check Point ZoneAlarm User Guide
A confirmation message appears.
3.
To revert to the firmware version that shipped with the router, select the check
box.
4.
Click
OK
.
•
The
Please Wait
screen appears.
•
The ZoneAlarm router returns to its factory defaults.
•
The ZoneAlarm router is restarted.
This may take a few minutes.
•
The
Login
page appears.
Page 377 / 428
Resetting the ZoneAlarm Router to Defaults
Chapter 17: Maintenance
363
To reset the ZoneAlarm router to factory defaults using the Reset button
1.
Make sure the ZoneAlarm router is powered on.
2.
Using a pointed object, press the RESET button on the back of the ZoneAlarm
router steadily for seven seconds and then release it.
3.
Allow the ZoneAlarm router to boot-up until the system is ready.
For information on the router's front and rear panels, see the
Getting to Know Your
Router
section in
Introduction
on page 1.
Warning:
If you choose to reset the ZoneAlarm router by disconnecting the power cable
and then reconnecting it, be sure to leave the ZoneAlarm router disconnected for at
least three seconds. Disconnecting and reconnecting the power without waiting might
cause permanent damage.
Page 378 / 428
Running Diagnostics
364
Check Point ZoneAlarm User Guide
Running Diagnostics
You can view technical information about your ZoneAlarm router’s hardware, firmware,
license, network status, and Service Center.
This information is useful for troubleshooting. You can export it to an *.html file and send
it to technical support.
To view diagnostic information
1.
Click
Setup
in the main menu, and click the
Tools
tab.
The
Tools
page appears.
2.
Click
Diagnostics
.
Technical information about your ZoneAlarm router appears in a new window.
3.
To save the displayed information to an *.html file:
a.
Click
Save
.
A standard
File Download
dialog box appears.
b.
Click
Save
.
The
Save As
dialog box appears.
c.
Browse to a destination directory of your choice.
d.
Type a name for the configuration file and click
Save
.
The *.html file is created and saved to the specified directory.
4.
To refresh the contents of the window, click
Refresh
.
The contents are refreshed.
5.
To close the window, click
Close
.
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Rebooting the ZoneAlarm Router
Chapter 17: Maintenance
365
Rebooting the ZoneAlarm Router
If your ZoneAlarm router is not functioning properly, rebooting it may solve the problem.
To reboot the ZoneAlarm router
1.
Click
Setup
in the main menu, and click the
Firmware
tab.
The
Firmware
page appears.
2.
Click
Restart
.
A confirmation message appears.
3.
Click
OK
.
•
The
Please Wait
screen appears.
•
The ZoneAlarm router is restarted.
This may take a few minutes.
•
The
Login
page appears.
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