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Page 91 / 126 Scroll up to view Page 86 - 90
030-300613 Rev A
91
August 2009
User Guide
VersaLink Wireless Gateway (Model 7500)
PPPoE
Displays the PPPoE session status:
•
Session UP: A valid PPPoE session has been detected.
•
No Session: Currently, there is no active PPPoE session established.
•
Initiating Session: A PPP session must be connected from the homepage screen.
•
Connecting: The connection process for a PPPoE session has been initialized. Wait 10-15
seconds and try again. If discovery still cannot complete, there may be a configuration
issue with your ISP’s equipment. Verify your VPI/VCI settings (on the
Advanced > WAN
> VCs screen
) and contact your provider.
•
Authenticating: The authentication process for a PPPoE session has been initialized. Wait
10-15 seconds and try again. If this fails, there may be a configuration issue with your
provider’s equipment. Verify your Username/Password settings (on the
Advanced > WAN
> Connection Overview > profile editor > edit screen
), and contact your provider.
•
Idle: A PPPoE session was halted. WAN Cable must be connected and UP, then a PPP
session must be connected from the
Home
screen. If the connection still cannot complete,
there may be a configuration issue with your ISP’s equipment. Verify your VPI/VCI
settings (on the
Advanced > WAN > VCs
screen) and contact your ISP.
•
Disconnecting: The disconnection process for a PPPoE session has been initialized. Wait a
few seconds for the PPPoE connection to come down.
PPP
Displays the PPP connection status. Note: A PPPoE session must already be established.
•
Connection UP: Gateway has established a PPP connection
•
No Connection: There is no PPP connection. A PPP session must be connected from the
Home
screen.
Test Description / Test Results
Self Test
Displays the results of an integrity check of certain internal components of the Gateway.
•
Success: The Gateway is operating correctly.
•
Flash Corrupt: The self test process has detected a problem with internal flash memory.
Restart the Gateway. If the error persists, contact your ISP.
PING
ISP’s
Router
Displays the results of an IP network check (an IP Ping) of the ISP’s router. This test verifies that
the Gateway can exchange IP traffic with an entity on the other side of the DSL line.
•
Success: Gateway has detected an IP Remote Router connection.
•
No Response: The IP Remote Router does not answer the IP Ping. This test fails when the
ISP’s router does not give its IP address to the modem during session establishment. Try
pinging another host, using the IP Address – PING
test
button. If you are able to ping any
host, or even if you are able to find an IP address for a given host name (try
“www.yahoo.com”), then the failure of the “IP Remote Router” test is moot because the
success of the ping demonstrates that you are getting IP traffic across the DSL line. If the
separate ping fails as well, contact your ISP.
DNS test
Type the
host name
in the provided field, and click the DNS
test
button to resolve the name of a
particular host.
•
Success: Your Gateway has successfully obtained the resolved address. The IP address is
shown below the
host name
field.
•
No Response: Your Gateway has failed to obtain the resolved address. Determine the IP
addresses of your DNS servers (from the
Home
screen, click
Edit
>
Advanced
), and then
ping test those addresses. This may provide useful information when you contact your ISP
and speak with Technical Support.
•
Host not found: The DNS Server was unable to find an address for the given host name.
•
No data, enter host name: No host name is specified.
•
Could not test: The test could not be executed due to your Gateway’s settings. Check your
DSL sync or your PPP session. You must have both a DSL sync and a PPP connection
established to execute a ping.
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030-300613 Rev A
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August 2009
User Guide
VersaLink Wireless Gateway (Model 7500)
IP
Address
PING test
Type the
IP Address or host name
in the provided field, and click the IP Address PING
test
button
to perform an IP continuity check to a remote computer either within or beyond the ISP’s network.
If you ping by host name, DNS will be used to look up the appropriate IP address for that name.
•
Success: The Remote Host computer was detected.
•
No Response: Many IP hosts are configured to not respond to IP ping message. If you are
successful with a DNS test using the same host name, your connection is probably fine
whether you can ping the named host or not.
•
No name or address to PING: No host name or IP address was specified.
•
Could not test: The test could not be executed due to your Gateway’s settings. Check your
DSL sync or your PPP session. You must have both a DSL sync and a PPP connection
established to execute a ping.
IP
Address
PING
trace
Type the IP Address or host name in the
Trace Route
field, and click the
trace
button to perform
an IP traceroute to a remote computer either within or beyond the ISP’s network. Trace Route is
used to determine where the packet is stopped on the network. If you trace by name, DNS will be
used to look up the appropriate IP address for that name.
•
Success: Trace will display its progress in the provided field. Trace will show three round
trip times and the DNS name (if available) of each intermediate Gateway.
•
Failure: Trace will display “*” when it doesn’t receive a response or can’t determine the
DNS name of an intermediate Gateway. This is not necessarily an error; some Gateways
are configured to ignore trace route packets or don’t have DNS names.
Test All
Click this button to run a full diagnostic test on your Gateway.
14.2.7
Remote Access
The following screen will appear if you select
Advanced > Diagnostics > Remote Access
from the main menu.
This screen allows you to configure your Gateway so that it can be configured remotely. Once enabled, this feature
can be manually disabled or will automatically disable after the configured period of inactivity. If you change the
settings in this screen, click
apply
and then
OK
. If you click
Cancel
, the screen will return to its previous settings.
User Name
Displays your
User Name
in the provided field.
Password
Displays your
Password
in the provided field.
Timeout
Displays the
Timeout
minutes in the provided field. This is the number of minutes
after which remote access will be deactivated (if it has been activated).
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User Guide
VersaLink Wireless Gateway (Model 7500)
Disable Timeout
Click this check box (a checkmark will appear) to activate the Disable Timeout
feature. Uncheck the check box to deactivate this feature.
Enable Remote Access
Click this check box (a checkmark will appear) to activate Enable Remote Access.
Uncheck the check box to deactivate this feature.
URL
Displays the IP address of the remote management device (Gateway). This address
must be placed in a remote PC’s Web browser in order to communicate with your
Gateway. If this field says “Not Connected,” you are not currently connected to the
Internet.
To enable remote access, please follow these steps:
1.
Type the administrator’s password in the field provided.
NOTE:
The password should be at least 4 characters long and should not exceed 32 characters. Do
not type a blank space or asterisks in the
Password
field. The password is case sensitive.
2.
Click the
Enable Remote Access
check box (a check mark will appear in the check box).
3.
Click
apply
button to allow the settings to take effect.
Congratulations! You have successfully enabled remote access.
14.2.8
Update Device
The following screen will appear if you select
Advanced > Diagnostics > Update Device
from the main menu. This
screen is used to update the firmware that controls the operation of your Gateway. The updated firmware may be
loaded either from a file that is located on a local hard drive or from update files stored on an Internet server.
This maintenance screen enables users to check the Internet for Gateway software upgrades, using the
check for
web update
button. (An Internet site must be specified that contains the proper update files and may or may not be
specified by default.) A
local update now
button option allows users to update the software from a file stored
locally.
CAUTION:
The configurable settings of your Gateway may be erased during the update process.
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User Guide
VersaLink Wireless Gateway (Model 7500)
Current Version
Displays the current version of the Gateway software.
Available Version
Displays the version of software available for download. This field is only valid after
the
check for web update
button is clicked and completed.
Issues/Errata
Displays issues/errata that have been addressed in the version to be downloaded and
issues/errata that are known to exist. This field is only valid after the
check for web
update
button is clicked and completed.
check for web update
Click this button to initiate your Gateway reading the Upgrade File from the Internet
site specified in the settings and display the information in the
Available Version
and
Issues/Errata
fields. This command only provides information about the latest version.
To actually perform the update, click the
web update now
button.
Note: If you click
check for web update
, and the screen returns “bug information not
available,” this indicates that the software update file is not available.
web update now
Click this button to initiate your Gateway reading the update file from the Internet site
specified in the settings, and if the update is applicable, download the update file and
apply it to the Gateway.
local update now
Click this button to open the
Update Software
screen. This screen can be used to
update the Gateway from a file stored locally.
settings
Click this button to open the
Update Settings
screen. This screen can be used to
configure the FTP/HTTP site where the update information for this product is stored.
To display the location of the software update file, click the
settings
button in the
Advanced > Diagnostics >
Update Device
screen (
Advanced > Diagnostics > Update Device > Update Settings
). The following screen will
appear. Click
save
to save this file to the desired location.
To update your Gateway’s software using an upgrade file stored on a local hard drive, please follow these steps:
1.
Click the
local update now
button in the
Advanced > Diagnostics > Update Device
screen. The following
window will appear.
Page 95 / 126
030-300613 Rev A
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August 2009
User Guide
VersaLink Wireless Gateway (Model 7500)
2.
Click
Browse…
and navigate to the location where the upgrade file is stored.
3.
Select the appropriate upgrade file from your browser, and click
Open
. The file name will appear in the field
labeled
Upgrade File
.
4.
Click the
upload file
button from the
Software Upgrade
window, and the upload will begin.
Once the upload is complete, the following screen will appear, and your Gateway will reset.
After a brief delay, the
Home
screen will appear.
5.
Confirm that you have a DSL sync and that the PPP Status displays
UP
. (If necessary, click
connect
in the
Home > Connection Overview
screen to establish your PPP session.)
Congratulations! You have successfully updated your Gateway’s software.

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