030-300613 Rev A

91

August 2009

User Guide

VersaLink Wireless Gateway (Model 7500)

PPPoE

Displays the PPPoE session status:

•

Session UP: A valid PPPoE session has been detected.

•

No Session: Currently, there is no active PPPoE session established.

•

Initiating Session: A PPP session must be connected from the homepage screen.

•

Connecting: The connection process for a PPPoE session has been initialized. Wait 10-15

seconds and try again. If discovery still cannot complete, there may be a configuration

issue with your ISP’s equipment. Verify your VPI/VCI settings (on the

Advanced > WAN

> VCs screen

) and contact your provider.

•

Authenticating: The authentication process for a PPPoE session has been initialized. Wait

10-15 seconds and try again. If this fails, there may be a configuration issue with your

provider’s equipment. Verify your Username/Password settings (on the

Advanced > WAN

> Connection Overview > profile editor > edit screen

), and contact your provider.

•

Idle: A PPPoE session was halted. WAN Cable must be connected and UP, then a PPP

session must be connected from the

Home

screen. If the connection still cannot complete,

there may be a configuration issue with your ISP’s equipment. Verify your VPI/VCI

settings (on the

Advanced > WAN > VCs

screen) and contact your ISP.

•

Disconnecting: The disconnection process for a PPPoE session has been initialized. Wait a

few seconds for the PPPoE connection to come down.

PPP

Displays the PPP connection status. Note: A PPPoE session must already be established.

•

Connection UP: Gateway has established a PPP connection

•

No Connection: There is no PPP connection. A PPP session must be connected from the

Home

screen.

Test Description / Test Results

Self Test

Displays the results of an integrity check of certain internal components of the Gateway.

•

Success: The Gateway is operating correctly.

•

Flash Corrupt: The self test process has detected a problem with internal flash memory.

Restart the Gateway. If the error persists, contact your ISP.

PING

ISP’s

Router

Displays the results of an IP network check (an IP Ping) of the ISP’s router. This test verifies that

the Gateway can exchange IP traffic with an entity on the other side of the DSL line.

•

Success: Gateway has detected an IP Remote Router connection.

•

No Response: The IP Remote Router does not answer the IP Ping. This test fails when the

ISP’s router does not give its IP address to the modem during session establishment. Try

pinging another host, using the IP Address – PING

test

button. If you are able to ping any

host, or even if you are able to find an IP address for a given host name (try

“www.yahoo.com”), then the failure of the “IP Remote Router” test is moot because the

success of the ping demonstrates that you are getting IP traffic across the DSL line. If the

separate ping fails as well, contact your ISP.

DNS test

Type the

host name

in the provided field, and click the DNS

test

button to resolve the name of a

particular host.

•

Success: Your Gateway has successfully obtained the resolved address. The IP address is

shown below the

host name

field.

•

No Response: Your Gateway has failed to obtain the resolved address. Determine the IP

addresses of your DNS servers (from the

Home

screen, click

Edit

>

Advanced

), and then

ping test those addresses. This may provide useful information when you contact your ISP

and speak with Technical Support.

•

Host not found: The DNS Server was unable to find an address for the given host name.

•

No data, enter host name: No host name is specified.

•

Could not test: The test could not be executed due to your Gateway’s settings. Check your

DSL sync or your PPP session. You must have both a DSL sync and a PPP connection

established to execute a ping.

030-300613 Rev A

92

August 2009

User Guide

VersaLink Wireless Gateway (Model 7500)

IP

Address

PING test

Type the

IP Address or host name

in the provided field, and click the IP Address PING

test

button

to perform an IP continuity check to a remote computer either within or beyond the ISP’s network.

If you ping by host name, DNS will be used to look up the appropriate IP address for that name.

•

Success: The Remote Host computer was detected.

•

No Response: Many IP hosts are configured to not respond to IP ping message. If you are

successful with a DNS test using the same host name, your connection is probably fine

whether you can ping the named host or not.

•

No name or address to PING: No host name or IP address was specified.

•

Could not test: The test could not be executed due to your Gateway’s settings. Check your

DSL sync or your PPP session. You must have both a DSL sync and a PPP connection

established to execute a ping.

IP

Address

PING

trace

Type the IP Address or host name in the

Trace Route

field, and click the

trace

button to perform

an IP traceroute to a remote computer either within or beyond the ISP’s network. Trace Route is

used to determine where the packet is stopped on the network. If you trace by name, DNS will be

used to look up the appropriate IP address for that name.

•

Success: Trace will display its progress in the provided field. Trace will show three round

trip times and the DNS name (if available) of each intermediate Gateway.

•

Failure: Trace will display “*” when it doesn’t receive a response or can’t determine the

DNS name of an intermediate Gateway. This is not necessarily an error; some Gateways

are configured to ignore trace route packets or don’t have DNS names.

Test All

Click this button to run a full diagnostic test on your Gateway.

14.2.7

Remote Access

The following screen will appear if you select

Advanced > Diagnostics > Remote Access

from the main menu.

This screen allows you to configure your Gateway so that it can be configured remotely. Once enabled, this feature

can be manually disabled or will automatically disable after the configured period of inactivity. If you change the

settings in this screen, click

apply

and then

OK

. If you click

Cancel

, the screen will return to its previous settings.

User Name

Displays your

User Name

in the provided field.

Password

Displays your

Password

in the provided field.

Timeout

Displays the

Timeout

minutes in the provided field. This is the number of minutes

after which remote access will be deactivated (if it has been activated).

030-300613 Rev A

93

August 2009

User Guide

VersaLink Wireless Gateway (Model 7500)

Disable Timeout

Click this check box (a checkmark will appear) to activate the Disable Timeout

feature. Uncheck the check box to deactivate this feature.

Enable Remote Access

Click this check box (a checkmark will appear) to activate Enable Remote Access.

Uncheck the check box to deactivate this feature.

URL

Displays the IP address of the remote management device (Gateway). This address

must be placed in a remote PC’s Web browser in order to communicate with your

Gateway. If this field says “Not Connected,” you are not currently connected to the

Internet.

To enable remote access, please follow these steps:

1.

Type the administrator’s password in the field provided.

NOTE:

The password should be at least 4 characters long and should not exceed 32 characters. Do

not type a blank space or asterisks in the

Password

field. The password is case sensitive.

2.

Click the

Enable Remote Access

check box (a check mark will appear in the check box).

3.

Click

apply

button to allow the settings to take effect.

Congratulations! You have successfully enabled remote access.

14.2.8

Update Device

The following screen will appear if you select

Advanced > Diagnostics > Update Device

from the main menu. This

screen is used to update the firmware that controls the operation of your Gateway. The updated firmware may be

loaded either from a file that is located on a local hard drive or from update files stored on an Internet server.

This maintenance screen enables users to check the Internet for Gateway software upgrades, using the

check for

web update

button. (An Internet site must be specified that contains the proper update files and may or may not be

specified by default.) A

local update now

button option allows users to update the software from a file stored

locally.

CAUTION:

The configurable settings of your Gateway may be erased during the update process.

030-300613 Rev A

94

August 2009

User Guide

VersaLink Wireless Gateway (Model 7500)

Current Version

Displays the current version of the Gateway software.

Available Version

Displays the version of software available for download. This field is only valid after

the

check for web update

button is clicked and completed.

Issues/Errata

Displays issues/errata that have been addressed in the version to be downloaded and

issues/errata that are known to exist. This field is only valid after the

check for web

update

button is clicked and completed.

check for web update

Click this button to initiate your Gateway reading the Upgrade File from the Internet

site specified in the settings and display the information in the

Available Version

and

Issues/Errata

fields. This command only provides information about the latest version.

To actually perform the update, click the

web update now

button.

Note: If you click

check for web update

, and the screen returns “bug information not

available,” this indicates that the software update file is not available.

web update now

Click this button to initiate your Gateway reading the update file from the Internet site

specified in the settings, and if the update is applicable, download the update file and

apply it to the Gateway.

local update now

Click this button to open the

Update Software

screen. This screen can be used to

update the Gateway from a file stored locally.

settings

Click this button to open the

Update Settings

screen. This screen can be used to

configure the FTP/HTTP site where the update information for this product is stored.

To display the location of the software update file, click the

settings

button in the

Advanced > Diagnostics >

Update Device

screen (

Advanced > Diagnostics > Update Device > Update Settings

). The following screen will

appear. Click

save

to save this file to the desired location.

To update your Gateway’s software using an upgrade file stored on a local hard drive, please follow these steps:

1.

Click the

local update now

button in the

Advanced > Diagnostics > Update Device

screen. The following

window will appear.

030-300613 Rev A

95

August 2009

User Guide

VersaLink Wireless Gateway (Model 7500)

2.

Click

Browse…

and navigate to the location where the upgrade file is stored.

3.

Select the appropriate upgrade file from your browser, and click

Open

. The file name will appear in the field

labeled

Upgrade File

.

4.

Click the

upload file

button from the

Software Upgrade

window, and the upload will begin.

Once the upload is complete, the following screen will appear, and your Gateway will reset.

After a brief delay, the

Home

screen will appear.

5.

Confirm that you have a DSL sync and that the PPP Status displays

UP

. (If necessary, click

connect

in the

Home > Connection Overview

screen to establish your PPP session.)

Congratulations! You have successfully updated your Gateway’s software.