Problem
Check Point
2.
Make sure the telephones perfectly connect with
MODEM.
If the call still fails, please contact with your service
provider.
Web page configuration lost after restart the MODEM
1.
Make sure you have clicked
submit
button after modify
the configuration every time.
2.
If you click
submit
button, but the problem still exist,
please contact with your service provider.
Wimax Connection Access network failure
Can not access the setup page of the MODEM.
1.
Verify the LAN connection successful.
2.
Checking your TCP/IP settings.
Refer to Windows Help for details. Make sure Obtain IP
address automatically is selected in the settings.
3.
Using Ping command to make sure that your computer
is properly connected to the MODEM. Please refer to
TCP IP Configuration.
If it still does not work, please contact your service
provider.
Can not access Internet
1.
Please check whether the “Status light” flash, if it is
flashing, please wait until the light is lighting
2.
If there is no WiMAX signal, can’t entry the WiMAX
network, Please try to move the MODEM to a place
have a good signal
3.
If also access internet failed, please check your PC’s
settings and connection according to the above
advices, make sure that your PC can access MODEM
setup page.
If MODEM configured correctly, but still not work, please
contact your service provider.
Wifi lan connection
Can not find the CPE’s wireless network in your PC’s .
wireless network
1. Check the status of Wifi switch on CPE, and
make sure that the Wifi switch is on
2. Please enter the WLAN->Security setting
page of WEB GUI, and make sure that the
HIDE SSID item is not selected
.
3. Please enter the Status->Connection Status
setting page of WEB GUI, and check if one
of the two VPN Status or both are connected
status. If it is true, it is normal that you can
not find the CPE’s wireless network in your
PC’s wireless network., because when the
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