Last Number Redial

*00

Cast Call Return

*69

Prepaid Top-up

1230

Customer Service

1236

Emergency Ambulance Service

1122

Ambulance Service

115

Police Emergency

15

Fire Brigade

16

Directory Information

17

C h a p t e r

6

Troubleshooting

This chapter lists some problems that you might encounter while installing or using MODEM, please read

following relative information at first. If the problem still can not be solved, please contact with

distributor or service provider.

Problem

Check Point

Indicator light

After power on the MODEM, power LED is off.

1.

Make sure power adapter is original accessories.

2.

Power adapter correctly connect with MODEM and wall

socket/power.

After insert Ethernet cable, the LAN indicator light is off.

1.

Make sure Ethernet cable correctly connect with

computer/HUB and MODEM.

2.

Confirm computer/HUB is power on.

After insert Ethernet cable, the wifi indicator light is off

1. Open the switch on the back of MODEM to

ON.

Access network failure

Can not access the setup page of the MODEM.

1.

Verify the LAN connection successful.

2.

Checking your TCP/IP settings.

Refer to Windows Help for details. Make sure Obtain IP

address automatically is selected in the settings.

3.

Using Ping command to make sure that your computer

is properly connected to the MODEM. Please refer to

chapter 4.2.

If it still does not work, please contact your service

provider.

Can not access Internet

1.

Please check your PC’s settings and connection

according to the above advices, make sure that your PC

can access MODEM setup page.

2.

If PC is configured correctly and only can access

MODEM setup page, please check your MODEM.

Detailed refer to chapter 5.

If MODEM configured correctly, but still not work, please

contact your service provider.

Others

Call failure

1.

Please Confirm the connectivity of telephone.

Problem

Check Point

2.

Make sure the telephones perfectly connect with

MODEM.

If the call still fails, please contact with your service

provider.

Web page configuration lost after restart the MODEM

1.

Make sure you have clicked

submit

button after modify

the configuration every time.

2.

If you click

submit

button, but the problem still exist,

please contact with your service provider.

Wimax Connection Access network failure

Can not access the setup page of the MODEM.

1.

Verify the LAN connection successful.

2.

Checking your TCP/IP settings.

Refer to Windows Help for details. Make sure Obtain IP

address automatically is selected in the settings.

3.

Using Ping command to make sure that your computer

is properly connected to the MODEM. Please refer to

TCP IP Configuration.

If it still does not work, please contact your service

provider.

Can not access Internet

1.

Please check whether the “Status light” flash, if it is

flashing, please wait until the light is lighting

2.

If there is no WiMAX signal, can’t entry the WiMAX

network, Please try to move the MODEM to a place

have a good signal

3.

If also access internet failed, please check your PC’s

settings and connection according to the above

advices, make sure that your PC can access MODEM

setup page.

If MODEM configured correctly, but still not work, please

contact your service provider.

Wifi lan connection

Can not find the CPE’s wireless network in your PC’s .

wireless network

1. Check the status of Wifi switch on CPE, and

make sure that the Wifi switch is on

2. Please enter the WLAN->Security setting

page of WEB GUI, and make sure that the

HIDE SSID item is not selected

.

3. Please enter the Status->Connection Status

setting page of WEB GUI, and check if one

of the two VPN Status or both are connected

status. If it is true, it is normal that you can

not find the CPE’s wireless network in your

PC’s wireless network., because when the

Problem

Check Point

VPN of L2TP is enabled, the Wifi module of

CPE is disabled.

If it still does not work, please contact your service

provider.

Can not get network configuration through DHCP from

CPE

1.

Please enter the SETUP->LAN

Configuration->IP Configuration setting

page of WEB GUI, and make sure that the

Enable DHCP item is selected

2.

Please enter the WLAN->MAC

Filter->Access ListConfiguration setting

page of WEB GUI, and make sure that the

banned MAC list does not contain your

PC’s MAC address

.

If it still does not work, but still not work, please contact

your service provider.

L2TP V3 tunnel.

Can not access the VPN network of L2TP V3

1.

Please enter the Status->Connection Status

setting page of WEB GUI, and check if one

of the two VPN Status or both are

connected status.

2.

If only one VPN Status is connected, please

make sure that your PC is connected to the

corresponding ETH port of CPE

3.

Please make sure that the PC’s network is

correctly configured according to the

configurations provided by the

service

provider

If it still does not work, please contact your service

provider.

Voip

1.The VoIP account is unregistered or register

failure

2.There is no WiMAX signal

The phone has no dial tone

3.MODEM is starting

The phone has dial tone, but can’t call

After register the VoIP, the WiMAX network

signal change poor or no signal

Call can be established , but its quality is not

well

The WiMAX network signal change poor or no

signal

The phone has no dial tone

1.The VoIP account is unregistered or register

Problem

Check Point

failure