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Overview

When properly installed, the Jetpack is a highly reliable product. Most problems are caused by one

of these issues:

•

System resources required by the Jetpack are being used by other devices.

•

Network coverage is unavailable due to coverage area, an account problem, or a network

problem.

The following tips can help solve many common problems encountered while using the Jetpack.

First Steps

•

Make sure you are using the Jetpack in the correct geographic region.

•

Ensure that your wireless coverage extends to your current location.

•

Ensure you have an active subscription plan.

•

Restarting your computer and your Jetpack can resolve many issues.

IMPORTANT

Before contacting support, be sure to restart both your computer and your

Jetpack, and ensure that your SIM card is inserted correctly

.

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Common Problems and Solutions

The following are some common problems and solutions.

My Jetpack just powered off without my pressing the power button. Why?

This may occur under any of the following circumstances.

•

Pressing the Master Reset button

•

Restarting the Jetpack

•

Switching profiles

•

Restoring the configuration settings

•

Battery depletion

To restore battery power, follow these steps.

➊

Manually press and hold the power button to turn it back on.

➋

If the battery is depleted, charge the Jetpack with the wall charger.

How do I reset the Jetpack back to factory settings?

The master reset button is in a small hole located on the bottom of the Jetpack, underneath the

battery cover. This button returns the Jetpack to factory settings, including re-setting the network

name (SSID) and network key (Wi-Fi passkey). To reset the Jetpack, follow these steps.

➊

Place one end of an unfolded paper clip into the master reset button hole.

➋

Press the paper clip on the button until the display shows "MiFi Powering Off" (about five to

six seconds), then your Jetpack will restart.

WARNING!

The "Reset to Factory Defaults" operation overwrites ALL existing settings. If

the Wi-Fi settings change, you will lose this connection, and need to reconnect using the new

settings.

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How do I reset the Access Point and Router settings back to factory settings?

To reset the access point and router settings, follow these steps.

➊

Connect to Jetpack Settings by connecting your computer to the MiFi wireless network and

going to

http://my.jetpack/

or

http://192.168.1.1

in your browser.

➋

Connect to the Jetpack Backup and Restore page. (See

Backup and Restore

on page 51.)

The Backup and Restore page has a

Restore to Factory Defaults

button. This button resets all

Access Point and Router settings to their factory default values. All existing settings are lost.

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Technical Support

IMPORTANT

Before contacting support, be sure to re-start both your computer and the

Jetpack.

Technical Support

For additional information and technical support, contact Customer Service at

1-800-922-0204

or at

any Verizon Wireless store.

Product Specifications

Regulatory Statements

Wireless Communications

Limited Warranty and Liability

Safety Hazards

Proper Battery Use and Disposal

Product Specifications and

Regulatory Information

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