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Page 81 / 96 Scroll up to view Page 76 - 80
77
Overview
When properly installed, the Jetpack is a highly reliable product. Most problems are caused by one
of these issues:
•
System resources required by the Jetpack are being used by other devices.
•
Network coverage is unavailable due to coverage area, an account problem, or a network
problem.
The following tips can help solve many common problems encountered while using the Jetpack.
First Steps
•
Make sure you are using the Jetpack in the correct geographic region.
•
Ensure that your wireless coverage extends to your current location.
•
Ensure you have an active subscription plan.
•
Restarting your computer and your Jetpack can resolve many issues.
IMPORTANT
Before contacting support, be sure to restart both your computer and your
Jetpack, and ensure that your SIM card is inserted correctly
.
Page 82 / 96
78
Common Problems and Solutions
The following are some common problems and solutions.
My Jetpack just powered off without my pressing the power button. Why?
This may occur under any of the following circumstances.
•
Pressing the Master Reset button
•
Restarting the Jetpack
•
Switching profiles
•
Restoring the configuration settings
•
Battery depletion
To restore battery power, follow these steps.
➊
Manually press and hold the power button to turn it back on.
➋
If the battery is depleted, charge the Jetpack with the wall charger.
How do I reset the Jetpack back to factory settings?
The master reset button is in a small hole located on the bottom of the Jetpack, underneath the
battery cover. This button returns the Jetpack to factory settings, including re-setting the network
name (SSID) and network key (Wi-Fi passkey). To reset the Jetpack, follow these steps.
➊
Place one end of an unfolded paper clip into the master reset button hole.
➋
Press the paper clip on the button until the display shows "MiFi Powering Off" (about five to
six seconds), then your Jetpack will restart.
WARNING!
The "Reset to Factory Defaults" operation overwrites ALL existing settings. If
the Wi-Fi settings change, you will lose this connection, and need to reconnect using the new
settings.
Page 83 / 96
79
How do I reset the Access Point and Router settings back to factory settings?
To reset the access point and router settings, follow these steps.
➊
Connect to Jetpack Settings by connecting your computer to the MiFi wireless network and
going to
http://my.jetpack/
or
in your browser.
➋
Connect to the Jetpack Backup and Restore page. (See
Backup and Restore
on page 51.)
The Backup and Restore page has a
Restore to Factory Defaults
button. This button resets all
Access Point and Router settings to their factory default values. All existing settings are lost.
Page 84 / 96
80
Technical Support
IMPORTANT
Before contacting support, be sure to re-start both your computer and the
Jetpack.
Technical Support
For additional information and technical support, contact Customer Service at
1-800-922-0204
or at
any Verizon Wireless store.
Page 85 / 96
Product Specifications
Regulatory Statements
Wireless Communications
Limited Warranty and Liability
Safety Hazards
Proper Battery Use and Disposal
Product Specifications and
Regulatory Information
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