72

Logs

The Logs page allows you to enable or disable logs and to delete system logs.

NOTE

Logs record various operations and are used for troubleshooting and are not needed for normal

Jetpack operation.

Enable System Logs

To enable system logs, follow these steps:

➊

Select the checkbox next to

Enable logs

.

➋

Click

Save Changes

.

73

Disable System Logs

To disable system logs, follow these steps:

➊

Deselect the checkbox next to

Enable logs

.

➋

Click

Save Changes

.

Delete System Log

To delete a system log, follow these steps:

➊

Select the checkbox next to

Enable logs

.

➋

Select the appropriate time period for the deletion of system logs from the dropdown menu

next to

Delete system log

.

➌

Click

Save Changes

.

74

Jetpack Support

The Jetpack Support page contains the following sections:

•

Quick Links

(See

Quick Links

on page 74.)

•

Self-Serve Support

(See

Self-Serve Support

on page 75.)

•

Customer Care

(See

User Guide — Click on User Guide to access an online version of the

Jetpack User Guide. You can also open your browser and type http://my.jetpack/.Customer

Care

on page 65.)

Quick Links

The Quick Links section has the following options:

•

My Verizon Wireless

—

My Verizon

Wireless

allows you to manage your account, pay your

bill, purchase accessories and more. Click on

My Verizon Wireless

to register or go to

www.

verizonwireless.com/myverizon

.

•

Coverage Map

— Displays the Verizon Wireless coverage area. You can also open your

browser and type

http://my.jetpack/

.

•

Data Calculator

— Calculate your data usage and select the best plan to meet your data

requirements. You can also open your browser and type

http://my.jetpack/

.

•

Windows XP Driver

—

Windows XP Driver

allows you to download the driver for Windows

XP. This driver is only needed if you use a USB cable to connect the Jetpack to a Windows XP

computer.

75

Self-Serve Support

The Self-Serve Support section has the following options:

•

My Verizon Wireless

— Click on

Attend a Wireless Workshop

to attend a free Wireless

Workshop online or in a store to learn everything you need to know about your Jetpack.

(You can also open your browser and type

vzwworkshops/

.)

•

Community Forums

— Click on

Community Forums

to follow, share and participate in the

Broadband & Netbook Community. In addition, you can search Broadband & Netbook

Community discussions for specific topics. (You can also open your browser and type

https://

community.verizonwireless.com/community/broadband

.)

•

Device Support Page

— Click on

Device Support Page

to join and discuss the latest news

in Verizon Wireless products, services, and more. (You can also open your browser and type

.)

•

User Guide

— Click on

User Guide

to access an online version of the Jetpack User Guide. (You

can also open your browser and type

http://my.jetpack/Customer Care

.)

Contact Verizon Customer Service by calling

800-922-0204

or by visiting

www.verizonwireless.com/

support

.

Overview

Common Problems and Solutions

Technical Support

Troubleshooting

4