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72
Logs
The Logs page allows you to enable or disable logs and to delete system logs.
NOTE
Logs record various operations and are used for troubleshooting and are not needed for normal
Jetpack operation.
Enable System Logs
To enable system logs, follow these steps:
➊
Select the checkbox next to
Enable logs
.
➋
Click
Save Changes
.
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73
Disable System Logs
To disable system logs, follow these steps:
➊
Deselect the checkbox next to
Enable logs
.
➋
Click
Save Changes
.
Delete System Log
To delete a system log, follow these steps:
➊
Select the checkbox next to
Enable logs
.
➋
Select the appropriate time period for the deletion of system logs from the dropdown menu
next to
Delete system log
.
➌
Click
Save Changes
.
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74
Jetpack Support
The Jetpack Support page contains the following sections:
•
Quick Links
(See
Quick Links
on page 74.)
•
Self-Serve Support
(See
Self-Serve Support
on page 75.)
•
Customer Care
(See
User Guide — Click on User Guide to access an online version of the
Jetpack User Guide. You can also open your browser and type http://my.jetpack/.Customer
Care
on page 65.)
Quick Links
The Quick Links section has the following options:
•
My Verizon Wireless
—
My Verizon
Wireless
allows you to manage your account, pay your
bill, purchase accessories and more. Click on
My Verizon Wireless
to register or go to
www.
verizonwireless.com/myverizon
.
•
Coverage Map
— Displays the Verizon Wireless coverage area. You can also open your
browser and type
http://my.jetpack/
.
•
Data Calculator
— Calculate your data usage and select the best plan to meet your data
requirements. You can also open your browser and type
http://my.jetpack/
.
•
Windows XP Driver
—
Windows XP Driver
allows you to download the driver for Windows
XP. This driver is only needed if you use a USB cable to connect the Jetpack to a Windows XP
computer.
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75
Self-Serve Support
The Self-Serve Support section has the following options:
•
My Verizon Wireless
— Click on
Attend a Wireless Workshop
to attend a free Wireless
Workshop online or in a store to learn everything you need to know about your Jetpack.
(You can also open your browser and type
vzwworkshops/
.)
•
Community Forums
— Click on
Community Forums
to follow, share and participate in the
Broadband & Netbook Community. In addition, you can search Broadband & Netbook
Community discussions for specific topics. (You can also open your browser and type
https://
community.verizonwireless.com/community/broadband
.)
•
Device Support Page
— Click on
Device Support Page
to join and discuss the latest news
in Verizon Wireless products, services, and more. (You can also open your browser and type
.)
•
User Guide
— Click on
User Guide
to access an online version of the Jetpack User Guide. (You
can also open your browser and type
http://my.jetpack/Customer Care
.)
Contact Verizon Customer Service by calling
800-922-0204
or by visiting
www.verizonwireless.com/
support
.
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Overview
Common Problems and Solutions
Technical Support
Troubleshooting
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