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Page 101 / 114 Scroll up to view Page 96 - 100
Troubleshooting
101
Verizon 4G LTE Router MBR1515LVW
5.
Install the external antennas for improved 4G LTE signal strength:
External antennas are shipped with the router and have to be installed. If you have not
installed them yet, do so now. See
Assemble the Router
on page 7.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet:
•
The traffic meter is enabled, and the limit might have been reached.
By configuring the traffic meter not to block, you can resume Internet access. If you have
a usage limit, your ISP might charge you for the overage.
•
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the router’s
configuration, reboot your computer and verify the DNS address. Alternatively, you can
configure your computer manually with DNS addresses, as explained in your operating
system documentation
.
•
Your computer might not have the router configured as its TCP/IP router.
If your computer obtains its information from the router by DHCP, reboot the computer,
and verify the router address.
Page 102 / 114
Troubleshooting
102
Verizon 4G LTE Router MBR1515LVW
Troubleshoot a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can easily
troubleshoot a TCP/IP network by using the ping utility in your computer.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a computer running Windows 95 or later:
1.
From the Windows toolbar, click the
Start
button, and select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the router, as in this example:
3.
Click
OK
.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not working correctly, you could have one of the following problems:
•
Wrong physical connections
-
Make sure that the LAN Port LED is lit. If the LED is off, follow the instructions in
Connecting to the Internet
on page 100.
-
Check that the corresponding link LEDs are lit for your network interface card and
for the hub ports (if any) that are connected to your workstation and router.
•
Wrong network configuration
-
Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your computer or workstation.
-
Verify that the IP address for your router and your workstation are correct and that
the addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device.
Page 103 / 114
Troubleshooting
103
Verizon 4G LTE Router MBR1515LVW
1.
From the Windows toolbar, click the
Start
button, and select
Run
.
2.
In the Windows Run window, type:
ping -n 10
IP address
where
IP address
is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do
not receive replies:
•
Check that your computer has the IP address of your router listed as the default router. If
the IP configuration of your computer is assigned by DHCP, this information is not visible
in your computer’s Network Control Panel. Verify that the IP address of the router is listed
as the default router.
•
Make sure that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
•
Check that your cable or DSL modem is connected and functioning.
•
If your ISP assigned a host name to your computer, enter that host name as the account
name in the Broadband Settings screen.
•
Your ISP could be rejecting the Ethernet MAC addresses of all but one of your
computers. Many broadband ISPs restrict access by allowing only traffic from the MAC
address of your broadband modem, but some ISPs additionally restrict access to the
MAC address of a single computer connected to that modem. If so, you must configure
your router to clone or spoof the MAC address from the authorized computer. See the
Verizon 4G LTE Router MBR1515L Installation Guide
.
Problems with Date and Time
The E-mail screen displays the current date and time of day. The router uses the Network
Time Protocol (NTP) to obtain the current time from one of several network time servers on
the Internet. Each entry in the log is stamped with the date and time of day. Problems with the
date and time function can include the following:
•
Date shown is January 1, 2000.
Cause: The router has not yet successfully reached a network time server. Check that
your Internet access settings are configured correctly. If you have completed configuring
the router, wait at least 5 minutes, and check the date and time again.
•
Time is off by one hour.
Cause: The router does not automatically sense daylight saving time. On the E-mail
screen, select the
Automatically adjust for Daylight Savings Time
check box.
Restore the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s admin password to
password
and the IP address to
192.168.0.1
. You can erase the
current configuration and restore factory defaults in two ways:
Page 104 / 114
Troubleshooting
104
Verizon 4G LTE Router MBR1515LVW
•
Use the Erase feature (see
Erase the Configuration
on page 54).
•
Press the
Restore Factory Settings
button on the bottom of the router for 6 seconds.
Use this method for cases when the administration password or IP address is not known.
The factory default settings are shown in
Factory Default Settings
on page 109.
Page 105 / 114
105
A
A.
List of Acronyms
ACS
Auto Configuration Server
AES
Advanced Encryption Standard
ALG
Application Layer Gateway
AP
Access Point
APN
Access Point Name
CDMA
Code Division Multiple Access
CHAP
Challenge Handshake Authentication Protocol
CIFS
Common Internet File System
CLI
Command Line Interface
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CQI
Channel Quality Indicator
CWI
Call Waiting Indication
DHCP
Dynamic Host Configuration Protocol
DNS
Domain Name System (or Service)
DTMF
Dual Tone Multi Frequency (signaling)
EDGE
Enhanced Data rates for Global Evolution
EON
End Of Number
FSK
Frequency-Shift Keying
FTP
File Transfer Protocol
FWT
Fixed Wireless Terminal

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