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96
6
6.
Troubleshooting
This chapter gives information about troubleshooting your Verizon 4G LTE Router. After each
problem description, instructions are provided to help you diagnose and solve the problem. For
the common problems listed, go to the section indicated.
•
Is the router on?
Go to
Basic Functioning
on page 97.
•
Have I connected the router correctly?
Go to
Basic Functioning
on page 97.
•
I cannot access the router’s configuration with my browser.
Go to
Troubleshoot Access to the Router Main Menu
on page 99.
•
I have configured the router but I cannot access the Internet.
Go to
Troubleshoot Your Connection
on page 100.
•
I cannot connect to a specific IP address.
Go to
Troubleshoot a TCP/IP Network Using the Ping Utility
on page 102.
•
The router shows the wrong the date and time.
Go to
Problems with Date and Time
on page 103.
•
I want to clear the configuration and start over again.
Go to
Restore the Default Configuration and Password
on page 103.
Note:
To access online help, click the online help button (
).
Page 97 / 114
Troubleshooting
97
Verizon 4G LTE Router MBR1515LVW
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power LED is lit.
2.
After approximately 10 seconds, verify the following:
a.
The Power LED is still solid green. An amber LED indicates that the unit has failed its
power-on self-test (POST).
b.
The Internet Port LED is lit.
c.
The Wi-Fi LED is lit. The Wi-Fi radio is on by default.
d.
The Ethernet LAN Port LED is lit when any local ports are connected.
If a LAN port’s LED is lit, a link has been established to the connected device. If a
LAN port is connected to a 100 Mbps device, verify that the port’s LED is green. If the
port is 10 Mbps, the LED is amber.
e.
The Ethernet WAN Port LED is lit when the router is connected to a wired modem.
f.
The Signal Quality LED is lit when the router has detected a mobile broadband
signal.
•
A blue LED indicates excellent coverage.
•
A green LED indicates good coverage.
•
An amber LED indicates marginal coverage.
If any of these conditions does not occur, refer to the following table.
LED
Action
Power
Power LED is off.
•
Make sure that the power cord is correctly connected to your router,
and that the power supply adapter is correctly connected to a
functioning power outlet.
•
Check that you are using the power adapter supplied for this product.
•
If the error persists, you might have a hardware problem and should
contact technical support.
Power LED is
amber.
POST (power-on self-test) in progress. Wait for this test to complete.
Internet Port
Internet Port LED is
off.
Be sure the SIM card that you received is in the router. SIM cards from other
devices do not function in the router, and this SIM card does not function in
other devices.
Internet Port LED is
amber.
The router cannot connect to the Internet. Check the Internet connection
option being used.
•
For the mobile broadband connection option, check the Signal Quality
LED.
•
For the Ethernet connection option, check the WAN Port LED.
Internet Port LED is
blinking amber and
green.
The traffic meter feature is enabled, and the limit set has been reached.
Page 98 / 114
Troubleshooting
98
Verizon 4G LTE Router MBR1515LVW
Wi-Fi
Wi-Fi LED is off.
The Wi-Fi radio has been turned off. If you want a Wi-Fi connection with the
router, press the
Wi-Fi
button to turn the Wi-Fi radio back on.
Wi-Fi LED is not
blinking.
If this LED does not blink when you are attempting to send data over the
Wi-Fi link, log in to the router menu using the Ethernet LAN connection and
check your router’s wireless (Wi-Fi) configuration.
LAN Ports
LAN Ports LED is
off.
If this LED does not light when an Ethernet connection is made, check the
following:
•
Make sure that the Ethernet cable connections are secure at the router
and at the hub or workstation.
•
Make sure that power is turned on to the connected hub or workstation.
WAN Port
WAN Port LED is
off.
If this LED does not light when an Ethernet connection is made using the
Ethernet connection option, check the following:
•
Make sure that the Ethernet cable connections are secure at the router
and at the modem.
•
Make sure that power is turned on to the modem.
4G LTE
4G LTE LED is off.
The router cannot detect a 4G LTE signal.
Signal
Quality
Signal Quality LED
is off or amber.
If this LED does not light when the Mobile Broadband connection option is
used, check the following:
•
Check with your ISP to ensure that good coverage exists in the area.
•
Ensure that your mobile broadband account is active.
•
Ensure that the SIM card is inserted correctly into the router.
•
Locate the router near a window or other area of the building. Make
sure that the Signal Quality LED is lit, indicating that mobile broadband
coverage exists with the router.
•
Log in to the router menu and check the Internet configuration. Check
that the user name, password, and APN with ISP are set correctly. If
you use a PIN to connect to the Internet, make sure that it is entered
correctly.
LED
Action
Page 99 / 114
Troubleshooting
99
Verizon 4G LTE Router MBR1515LVW
Troubleshoot Access to the Router Main Menu
If you are unable to access the router main menu from a computer on your local network,
check the following:
•
If you are using an Ethernet-connected computer, check the Ethernet connection
between the computer and the router as described in the previous section.
•
Make sure your computer’s IP address is on the same subnet as the router. If you are
using the recommended addressing scheme, your computer’s address should be in the
range of 192.168.0.2 to 192.168.0.254.
Note:
If your computer’s IP address is shown as 169.254.x.x:
Recent versions of Windows and Mac OS generate and assign an
IP address when the computer cannot reach a DHCP server. These
autogenerated addresses are in the range of 169.254.x.x. If your IP
address is in this range, check the connection from the computer to
the router, and reboot your computer.
•
If your router’s IP address was changed and you do not know the current IP address,
clear the router’s configuration to factory defaults. This procedure sets the router’s IP
address to 192.168.0.1. This procedure is explained in
Restore the Default Configuration
and Password
on page 103.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click
Refresh
to be sure that the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure that you are using the correct login information. The factory default login name
is
admin
, and the password is
password
. Make sure that Caps Lock is off when entering
this information.
If the router does not save changes you have made in the web management interface, check
the following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to
another screen or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the web browser. The changes might have
occurred, but the web browser might be caching the old configuration.
Page 100 / 114
Troubleshooting
100
Verizon 4G LTE Router MBR1515LVW
Troubleshoot Your Connection
Check these possible sources of trouble if you are having difficulty connecting to or browsing
the Internet.
Connecting to the Internet
If unable to connect to Internet, check the following:
1.
The Internet account is active.
If you have not inserted the included 4G LTE SIM card into the SIM card slot on the back
of the router yet, do so now.
2.
Wireless broadband coverage is available where the unit is located.
3.
Access the router main menu to verify that the broadband settings are correct. Check with
your ISP if you are unsure.
4.
Check the location of the router.
a.
Move the router closer to a window for better access to the Internet signal.
•
A blue Signal Quality LED indicates excellent coverage.
•
A green Signal Quality LED indicates good coverage.
•
An amber Signal Quality LED indicates marginal coverage.
•
An unlighted Signal Quality LED indicates no coverage.
b.
Maintain recommended minimum distances between the router and household
appliances to reduce interference (see
Interference Reduction Table
on page 112).

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