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190
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•
Fast flash green
– Indicates network activity. The traffic can be in
either direction.
LAN Ethernet – Upper LED
•
Unlit
– Indicates no 1 Gbps link
•
Solid green
– Indicates
1 Gbps link
•
Fast flash green
– Indicates LAN activity. The traffic can be in
either direction.
LAN Ethernet – Lower LED
•
Unlit
– Indicates no 10/100 Mbps link
•
Solid green
– Indicates
10/100 Mbps link
•
Fast flash green
– Indicates LAN activity. The traffic can be in
either direction.
LAN Coax
•
Unlit
– Indicates no MoCA network connection to the device
•
Solid green
– Indicates network link
WAN Coax
•
Unlit
– Indicates no link to the upstream MoCA device
•
Solid green
– Indicates network link
Page 192 / 208
FREQUENTLY
ASKED QUESTIONS
10.1/
FREQUENTLY ASKED QUESTIONS
10.1a/
I’VE RUN OUT OF ETHERNET PORTS ON MY GATEWAY.
HOW DO I ADD MORE COMPUTERS OR DEVICES?
Plugging in an Ethernet hub or switch expands the number of
ports on your Gateway.
•
Run a straight-through Ethernet cable from the Uplink
port of the new hub to the Gateway.
Use a crossover cable if there is no Uplink port/switch on your
hub, use a crossover cable.
•
Remove an existing device from the yellow Ethernet port
on your Gateway and use that port.
10.1b/
HOW DO I CHANGE THE PASSWORD ON MY GATEWAY
GUI?
To change the password:
1.
On the Main screen, select
Advanced
, then select
Users
.
2.
In the Users page, select
Admin
. The User Settings page
displays.
3.
In the
General
section, change the password.
10.1c/
IS THE WIRELESS OPTION ON BY DEFAULT ON MY
GATEWAY?
Yes, your Gateway’s wireless option is activated out of the box.
Page 193 / 208
10.1d/
IS THE WIRELESS SECURITY ON BY DEFAULT WHEN THE
WIRELESS OPTION IS ACTIVATED?
Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that
is printed on the sticker on the side of your Gateway.
10.1e/
WHICH CONNECTION SPEEDS DOES MY GATEWAY
SUPPORT?
The Ethernet WAN Internet connection supports 10/100/1000
Mbps. The LAN Ethernet connections support 10/100/1000
Mbps. The 802.11ac wireless connection supports up to 1300
Mbps and the 802.11n supports up to 450 Mbps, depending on
signal quality. The Coax (MoCA 2.0) connection supports 700
Mbps.
10.1f/
ARE MY GATEWAY’S ETHERNET PORTS
AUTO-SENSING?
Yes. Either a straight-through or crossover Ethernet cable can
be used.
10.1g/
CAN I USE AN OLDER WIRELESS DEVICE TO CONNECT
TO MY GATEWAY?
Yes, your Gateway can interface with 802.11b, g, n, or ac
devices. Your Gateway can be setup to handle only n wireless
cards, g wireless cards, b wireless cards, or any combination of
the three.
192
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2014 Verizon. All Rights Reserved.
Page 194 / 208
FREQUENTLY
ASKED QUESTIONS
10.1h/
CAN MY WIRELESS SIGNAL PASS THROUGH FLOORS,
WALLS, AND GLASS?
The physical environment surrounding your Gateway can have
a varying effect on signal strength and quality. The denser
the object, such as a concrete wall compared to a plaster wall,
the greater the interference. Concrete or metal-reinforced
structures experience a higher degree of signal loss than those
made of wood, plaster, or glass.
10.1i/
HOW DO I LOCATE THE IP ADDRESS THAT MY COMPUTER
IS USING?
In Windows 7, click the
Windows
button and select
Control
Panel
, then click
View Network Status and Tasks
. In the next
window, click
Local Area Connection
. In the Local Area Network
Connection Status window, click
Details
.
On Mac OS X, open
System Preferences
and click the
Network
icon. The IP address displays near the top of the screen.
10.1j/
MY COMPUTER CANNOT CONNECT TO THE INTERNET
USING MOCA. WHAT SHOULD I DO?
A computer cannot be connected directly using a coaxial cable. It
must go through a MoCA bridge to connect. The bridge converts
the coax (MoCA) signal to an Ethernet signal the computer can
understand. The FiOS Quantum Gateway has an integrated
MoCA bridge.
Page 195 / 208
verizon.com/fios
|
©
2014 Verizon. All Rights Reserved.
First, check the connection and verify all cables are connected
correctly. Then verify the Gateway is still connected and check
the Ethernet connection to the Gateway from the computer.
10.1k/
I USED DHCP TO CONFIGURE MY NETWORK. DO I
NEED TO RESTART MY COMPUTER TO REFRESH MY IP
ADDRESS?
No.
In Windows 7, unplug the Ethernet cable or wireless card,
then plug it back in.
10.1l/
I CANNOT ACCESS MY GATEWAY GUI. WHAT SHOULD I
DO?
If you cannot access the GUI, verify the computer connected to
your Gateway is set up to dynamically receive an IP address.
10.1m/
I HAVE A FTP OR WEB SERVER ON MY NETWORK.
HOW CAN I MAKE IT AVAILABLE TO USERS ON THE
INTERNET?
For a web server, enable port forwarding for port 80 to the IP
address of the server. Also, set up the web server to receive
that port. Configuring the server to use a static IP address is
recommended.
For a FTP server, enable port forwarding for port 21 to the IP
address of the server. Also, set up the web server to receive
that port. Configuring the server to use a static IP address is
recommended.
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