19216811.liveTROUBLESHOOTING
TIPS
NOTE:
The advanced settings should only be configured by experienced
network technicians to avoid adversely affecting the operation of your
Gateway and your local network.
10.0/
TROUBLESHOOTING TIPS
10.0a/
IF YOU ARE UNABLE TO CONNECT TO THE INTERNET:
•
The first thing to check is whether your Gateway is powered on
and it is connected to the Internet. Check the Power/Internet light
on the front of the Gateway;
if it is lit a solid white color, then
the Gateway itself has successfully connected to the Internet, and
the problem lies elsewhere. If the Power/Internet light is red, the
Gateway is on but is unable to connect to the Internet. In that case,
check the WAN cable (Ethernet or Coax) connecting your Gateway
to the Internet to make sure it is properly connected on both ends.
•
Be sure your wireless device is within range of your Wi-Fi Gateway,
move it closer to see if your connection improves.
•
Check your network device’s Wi-Fi settings to be sure your device’s
Wi-Fi is on (enabled) and that you have the correct Wi-Fi network
and password (if using a Wi-Fi password) as configured on your
Gateway.
•
Be sure you are connecting to the correct Wi-Fi network, check to
be sure you are using your Gateway’s ESSID. In some cases, if using
a wireless password, you may need to enter the Wi-Fi password
into your network device again to be sure your device accepts the
password.
•
Check to be sure you are running the latest software for your
network device.