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2
Step Two: Configure the Wireless
MAX
g Router
A.
Launch a Web browser. In the location or address line of your Web browser, type
to access the Web User Interface. The Setup Wizard will be displayed.
Note:
You may receive a “Page Not Found” error when you launch your Web browser. This is
a common experience. Close your browser window and relaunch it to correct this error.
B.
Click
Start
to begin the Setup Wizard procedure.
C.
Follow the on-screen instructions in the Setup Wizard to configure the basic connection set-
tings of the Wireless
MAX
g Router. For more detailed Setup Wizard instructions, refer to the
Installation section of the User Guide on the Installation CD-ROM.
Note:
Refer to the Installation procedure in the User Guide on the Installation CD-ROM for more
detailed Setup Wizard information. Contact your ISP if you have any questions about your
Internet connection.
If your Internet Service Provider (ISP) uses a PPTP connection, you will need to perform the fol-
lowing steps to complete your Installation procedure and create an Internet connection. If you
have any questions regarding any of the connection settings, contact your ISP.
A.
Perform the steps in the Installation Guide.
B.
When the Setup Wizard is complete, launch a Web browser. In the location or address line of
your Web browser, type http://192.168.2.1 to access the Web User Interface. Log in using
the router user name and password you created.
C.
Click the Internet tab and scroll down to the PPTP section.
D.
Select the My ISP uses a PPTP connection checkbox.
E.
Enter your Domain, User name, and Password. If your ISP uses a specific authentication
method, either select or deselect the appropriate checkboxes.
F.
When you are finished, click Save. The router will restart and you should then have an Inter-
net connection. You can go to the Status page to view your connection information.
Step Three: Verify the Internet connection
When you are finished configuring the basic connection settings, you should have Internet
access. To confirm your connection, launch a Web browser and register your product at
www.usr.com/productreg
If the page loads, you are finished with the installation procedure. If
the page does not load, refer to the Troubleshooting section.
Congratulations!
The installation procedure is now complete. You should now have shared
Internet access. If you experience any difficulties, refer to the Troubleshooting section of this
Page 7 / 44
3
guide or to the User Guide on the Installation CD-ROM for more detailed information.
Note:
After you have completed the installation and configuration procedures, it is recommended
that you create a backup file of your settings in case you ever experience some difficulties
and want to restore your settings.
Perform the following steps:
A.
Launch a Web browser. In the location or address line of your Web browser, type
to access the Web User Interface.
B.
You will be prompted to enter your user name and password.
After entering your user name
and password, the Web User Interface will open.
C.
Click the
Device
tab and then click
Back Up
in the Back Up Settings section. Refer to the
User Guide on the Installation CD-ROM for more information about this feature.
Troubleshooting
The Setup Wizard was unable to detect my Internet connection.
Possible Solution:
You will need to manually configure your Internet connection. There are two methods of instruc-
tions you can follow to setup your Internet connection:
If you are still in the Setup Wizard
or
If
you have already closed the Setup Wizard
.
If you are still in the Setup Wizard:
Select your Internet connection type: either
Cable, DSL Router, satellite, ISN, LAN, or other
or
DSL modem (also known as PPPoE)
. Depending on your selection, you will need to enter some
information that was provided by your ISP. After entering all of your necessary information,
click
Next
. Continue to follow the on-screen instructions to complete the Setup Wizard. For
more information about the settings, refer to the Web User Interface section of the User Guide
on the Installation CD-ROM.
If you have already closed the Setup Wizard:
Launch a Web browser. In the location or address line of your Web browser, type
to access the Web User Interface. Click the
Internet
tab. Select your Inter-
net connection type: either
Cable, DSL Router, satellite, ISN, LAN, or other
or
DSL modem
(also known as PPPoE)
. Depending on your selection, you will need to enter some information
that was provided by your ISP. When you are finished, click
Save
. You should now be able to
access the Internet. For more information about the settings, refer to the Web User Interface
section of the User Guide on the Installation CD-ROM.
I am no longer able to access the Internet.
Possible Solution:
Make sure that the power cord and all the Ethernet cables are connected correctly. This includes
the cables connecting the Wireless
MAX
gG Router, the broadband modem, and all the computers.
Possible Solution:
Make sure that your computer is using an IP address that is within the default range of
192.168.2.2 to 192.168.2.254. Make sure the address of the subnet mask is 255.255.255.0. The
Default Gateway should be the IP address of the Wireless
MAX
g Router, which is 192.168.2.1. To
Page 8 / 44
4
verify all of these settings, perform the following steps:
Windows Me, 98, or 95 Users:
Click Windows
Start
and then
Run
. Type
winipcfg
and
click
OK
. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to
make sure they are correct. If the information is not correct, click
Release All
and then
click
Renew All
.
Windows XP, 2000, or NT Users:
Click Windows
Start
and then
Run
. Type
cmd
and
click
OK
. At the DOS prompt, type
ipconfig /all
. Check the IP Address, Subnet Mask,
Default Gateway, and DNS server data to make sure they are correct. If the information
is not correct, type
ipconfig /release
and press ENTER. Then, type
ipconfig /renew
and press ENTER.
Possible Solution:
If WPA encryption is selected, each wireless card or adapter must support WPA encryption. If you
are using a Wireless PC Card, PCI Adapter, or USB Adapter that does not support WPA encryption,
you will not be able to connect to the Wireless
MAX
g Router and will need to use WEP encryption.
Refer to the Configuration section of the User Guide on the Installation CD-ROM for information
on changing the security settings.
Possible Solution:
If you have a Static IP address and did not correctly enter the IP address, you will not be able to
connect to the Internet.
If your ISP assigned you a Static IP address, make sure that you have the
correct IP address, Subnet Mask, and Default Gateway entered in the
Internet
area of the Web
User Interface.
My Wireless
MAX
g Router’s Web User Interface is not responding, but I can still
access the Internet.
Possible Solution:
If your Web User Interface stops responding, unplug and then plug back in the power supply of
the Wireless
MAX
g Router. This will reboot the Wireless
MAX
g Router. If you are still unable to
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5
communicate with the Web User Interface, press in and hold the RESET button for five to ten sec-
onds. This will reset the Wireless
MAX
g Router to the factory default settings. If you made any
personal configuration settings, you will need to make the changes again or restore your settings
if you created a backup file.
I am unable to establish a wireless connection to the Wireless
MAX
g Router.
Possible Solution:
Be certain that you have each Wireless PC Card, PCI Adapter, or USB Adapter set to
Infrastructure
mode. Verify that you are using the same SSID, Channel, and Security information as the Wireless
MAXg Router. Refer to your Wireless PC Card’s, PCI Adapter’s, or USB Adapter’s documentation to
determine how to change these settings.
My computer does not establish a wireless connection to the Wireless
MAX
g Router
after I changed the settings.
Possible Solution:
In the configuration utility for your wireless card or adapter, ensure that you are contacting the
correct Wireless
MAX
g Router by verifying the MAC address. The MAC address is located on the
label on the bottom of the Wireless
MAX
g Router. Ensure that the correct Pass phrase and encryp-
tion option are being used. If you changed the settings in the configuration of the Wireless
MAX
g
Router, you must also change the settings of every Wireless PC Card, PCI Adapter, or USB Adapter
attached to this network. The settings of the Wireless PC Cards, PCI Adapters, or USB Adapters
must match the new settings of the Wireless
MAX
g Router. Refer to the Tutorial in the Web User
Interface for additional information regarding new wireless clients. To access the Tutorial, open a
Web browser and type
192.168.2.1/tutorial_addclient.asp
I am experiencing poor wireless link quality.
Possible Solution:
Low link quality or range can be caused by environmental interference, such as lead-based paint
and concrete walls. Try to move the antenna of the Wireless
MAX
g Router or to reposition the
wireless clients to improve the link quality.
Possible Solution:
Some electronic items, such as 2.4Ghz phones, may interfere with the wireless signal and affect
your wireless range and link quality.
Try creating a wireless connection on a different channel.
Refer to the Configuration section of the User Guide on the Installation CD-ROM for more informa-
tion on changing your wireless settings.
Page 10 / 44
6
Additional Support
Note:
Your model number is
5461
. You can find your serial number on the bottom label of the Wireless
MAX
g Router and on the side of the package. Write your serial number down. If you ever need to call our
Technical Support department, you will need this number to receive assistance.
1.
Go to the User Guide on the Installation CD-ROM.
More configuration and advanced troubleshooting information is available in the User Guide on the Installa-
tion CD-ROM.
2.
Go to the Support section of the U.S Robotics Web site at
www.usr.com
Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshoot-
ing Web pages for your specific product.
3.
Submit your technical support question using an online form at
http://www.usrcom/emailsupport
4.
Call the U.S. Robotics Technical Support department.
Technical questions about U.S. Robotics products can also be answered by technical support specialists.
For current support contact information, go to the following Web site:
For regulatory information and warranty information, see the User Guide on the USRobotics
Installation CD-ROM.
Country
Webmail
Voice
Austria
www.usr.com/emailsupport/de
07110 900 116
Belgium (Flemish)
www.usr.com/emailsupport/bn
070 23 35 45
Belgium (French)
www.usr.com/emailsupport/be
070 23 35 46
Czech Republic
www.usr.com/emailsupport/cz
Denmark
www.usr.com/emailsupport/ea
38323011
Finland
www.usr.com/emailsupport/ea
08 0091 3100
France
www.usr.com/emailsupport/fr
0825 070 693
Germany
www.usr.com/emailsupport/de
0180 567 1548
Greece
www.usr.com/emailsupport/gr
Hungary
www.usr.com/emailsupport/hu
0180 567 1548
Ireland
www.usr.com/emailsupport/uk
1890 252 130
Italy
www.usr.com/emailsupport/it
026 943 0339
Luxembourg
www.usr.com/emailsupport/be
342 080 8318
Middle East/Africa
www.usr.com/emailsupport/me
870 844 4546
Netherlands
www.usr.com/emailsupport/bn
0900 202 5857
Norway
www.usr.com/emailsupport/ea
23 16 22 37
Poland
www.usr.com/emailsupport/pl
Portugal
www.usr.com/emailsupport/pt
21 415 4034
Russia
www.usr.com/emailsupport/ru
8 800 200 20 01
Spain
www.usr.com/emailsupport/es
902 117964
Sweden
www.usr.com/emailsupport/se
08 5016 3205
Switzerland
www.usr.com/emailsupport/de
0848 840 200
Turkey
www.usr.com/emailsupport/tk
0212 444 4 877
UAE
www.usr.com/emailsupport/me
0800 877 63
UK
www.usr.com/emailsupport/uk
0870 844 4546

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