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Connecting Devices to the Network
Ubee Interactive
12
Ubee DVW3201B Advanced Wireless Voice Gateway Subscriber User Guide
•
July 2012
3.
Power on your PC. The PC must have an Ethernet network adaptor or Ethernet port
and an Internet browser installed, such as Netscape or Internet Explorer. The following
browsers are supported:
For Windows 2000, XP, Vista, Windows 7, Firefox 1.07 and higher, Internet
Explorer v7 and above, Netscape.
For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher.
4. Connect the power cord included in the product package to the back of the cable
modem and then to the power outlet.
5. Insert the SMPCM9 battery into the battery housing on the bottom of the DVW3201B.
Make sure the battery is inserted past the two clips on each side that hold the battery
in place. The battery “clicks” into place when inserted properly. Use model SMPCM9
battery labeled:
ONLY USE WITH DVW3201B.
6.
Connect the network cable included in the product package to your computer’s
Ethernet port. Connect the other end to the ETH1, ETH2, ETH3, or ETH4 port to the
cable modem.
7.
Connect a coaxial cable from the CABLE port on the device to the cable wall outlet, or
to a cable splitter connected to the wall outlet.
8.
Connect an analog telephone if you will be using the device for telephone service to
the TEL1 or TEL2 jack on the back panel of device. Use the supplied RJ11 telephone
cable.
9. Validate the network connection using the device LEDs to confirm operations:
The WiFi LED must be solidly lit.
The PWR, DS, US, and ONLINE LEDs are solidly lit.
Refer to
Understanding LED Operations on page 8
for more information.
2.2
Connecting Devices to the Network
Use the instructions below to connect network devices and validate device functionality.
2.2.1
Connecting an Ethernet Device
You can connect up to three additional Ethernet devices to the DVW3201B.
Steps
To connect another Ethernet device to the network:
1.
Connect the Ethernet cable from the Ethernet device (for example, a PC or gaming
console) to an open Ethernet port on the back of the DVW3201B.
2.
Use the device LEDs to confirm operations. Refer to
Understanding LED Operations on
page 8
for more information.
3.
Open a Web browser and go to any Web site to validate network/Internet connectivity
(for example,
).
Page 17 / 96
Ubee Interactive
Connecting Devices to the Network
Ubee DVW3201B Advanced Wireless Voice Gateway Subscriber User Guide
•
July 2012
13
4.
If the connected device is a gaming console, perform any online task supported by the
console (for example, log into the gaming server, play an online game, download
content).
Refer to
Troubleshooting the Installation on page 14
for troubleshooting information.
2.2.2
Connecting a Wireless Device
Use the following steps to connect a wireless device to the cable modem (for example, a
laptop computer).
Default values are shown in the steps below. Some regions may change default values
using the cable modem or XML configuration file. Check with your provisioning team to
determine the default values for your region.
Steps
To connect a wireless device to the cable modem:
1.
Access the wireless networking feature on your wireless device. On a Windows
computer, for example, double-click the
Wireless Network Connection
icon in the
system tray (lower-right side of the Windows desktop).
2. Click
View Wireless Networks
. The device is shipped with a default SSID. The SSID
is the name of the wireless network broadcast from the device so that wireless clients
can connect to it.
3. Double-click your
SSID
in the wireless networks window. The default SSID is the
device name DVW3201B plus the last 2 characters of the cable modem’s MAC
address, with letters entered in upper case
Example:
DVW3201BE3
Notes:
You can find the MAC address on the device label or by opening an Internet
browser window to the device. Refer to
Using the Information Option on page 21
for
instructions. If the subscriber changes the SSID, the device does not revert to this
default SSID upon any reset of the device, except in the case of a manual reset using
the device’s Web UI. See
Understanding the Tools Menu on page 81
.
When prompted, enter the Network Key, which is the device name (DVW3201B) plus
the last 6 characters (3 octets) of the cable modem’s MAC address (UPPER case, if
letters).
Example:
DVW3201B9822E3
If using WPS, enter the WPS personal identification number (PIN). The WPS PIN
is a randomly-generated number found on the Wireless Primary Network screen.
Refer to
Using the Primary Network Option on page 61
.
WPA-WPA2 AES
is the default encryption method.
Page 18 / 96
Troubleshooting the Installation
Ubee Interactive
14
Ubee DVW3201B Advanced Wireless Voice Gateway Subscriber User Guide
•
July 2012
4.
Confirm connectivity by opening a Web browser and going to any Web site
(for
example,
) or access the Web interface for the
DVW3201B.
Note
The Web interface allows you to customize the configurations and capabilities for the
device. For a full explanation of all Web interface functions, refer to
Using the Web
User Interface on page 17
.
If having wireless issues or questions, refer to
Deploying and Troubleshooting the Wireless
Network on page 67
.
2.2.3
Connecting a Telephone Line
You can connect up to two telephone lines to the DVW3201B to use the telephone (voice)
features.
Voice service must be enabled by the service provider. Voice service requires additional
steps for the service provider including cancelling the previous telephone provider service,
porting the telephone number, and other tasks to minimize downtime during the transition.
Steps
To connect a telephone line:
1.
Connect an analog telephone to the TEL1 or TEL2 jack on the back panel of device
using the supplied RJ11 telephone cable.
2.
Pick up the telephone and listen for a dial tone.
3. Make a phone call and/or have someone call you to verify a successful connection.
2.3
Troubleshooting the Installation
Use the following tips to troubleshoot the installation.
None of the LEDs are on when I power on the DVW3201B.
Check the connection between the power outlet and the power adaptor. Verify the
power outlet is energized and the power adaptor is connected to the power outlet.
Check the connection between the power adaptor and the cable modem. Power off
the cable modem and wait for 5 seconds and power on the modem again. If the
problem still exists, there may be a hardware problem.
The ETH 1, 2, 3, or 4 LEDs on the back of the modem are not lit where Ethernet
cables are connected.
Restart the computer so that it can re-establish a connection with the cable
modem.
Check for a resource conflict (Windows users only):
1.
Right-click the
My Computer
icon on your desktop and choose
Properties
.
Page 19 / 96
Ubee Interactive
Troubleshooting the Installation
Ubee DVW3201B Advanced Wireless Voice Gateway Subscriber User Guide
•
July 2012
15
2.
Choose the
Device Manager
tab and look for a yellow exclamation point or red
X over the network interface card (NIC) in the Network Adaptors field. If you
see either one, you may have an interrupt request (IRQ) conflict. Refer to the
manufacturer’s documentation or your service provider for further assistance.
Verify that TCP/IP is the default protocol for your network interface card.
Power cycle the cable modem by removing the power adaptor from the electrical
outlet and plugging it back in. Wait for the cable modem to re-establish
communications with your cable service provider.
Check General Connectivity Issues:
If your PC is connected to a hub or gateway, connect the PC directly into an
Ethernet port on the cable modem.
If you are using a cable splitter, remove the splitter and connect the cable modem
directly to the cable wall outlet. Wait for the cable modem to re-establish
communications with the cable service provider.
Try a different cable. The Ethernet cable may be damaged.
The battery LED is not lit.
Verify you have the correct battery, model SMPCM9 labeled on the bottom of the
battery:
ONLY USE WITH DVW3201B
or
ONLY USE WITH DVW32xx
.
Verify the battery is inserted correctly in the battery housing located on the bottom
of the device. When inserting the battery into the housing, make sure the battery is
inserted past the two clips on each side that hold the battery in place. The battery
“clicks” into place when inserted properly.
If none of these suggestions work, contact your cable service provider for further
assistance.
Page 20 / 96
Troubleshooting the Installation
Ubee Interactive
16
Ubee DVW3201B Advanced Wireless Voice Gateway Subscriber User Guide
•
July 2012

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