M5350

3G Mobile Wi-Fi User Guide

-34-

Appendix A: FAQ

T1. What should I do if I cannot log in the web-based management page of M5350 after I

have successfully connected to M5350?

1)

Please verify your PC

‟

s IP address is on the same network segment with M5350. If not,

please go to the next step.

2)

Manually set an IP address for your PC, or configure your PC to “Obtain an IP address

automatically” and “Obtain DNS

server address automatically”. Thus to make sure your

PC„s IP address on the same network segment with M5350.

3)

If the above two steps failed, please feel free to contact our technical support.

T2. What should I do if I cannot access the Internet?

1)

Please verify the card you inserted into M5350 is a valid WCDMA SIM card.

2)

Please check if the PIN function is enabled. If enabled, please go to

Advanced

->

Dial-up

->

PIN Management

and enter the correct PIN code.

3)

Please verify the current ISP parameters are correct. Otherwise, please go to

Advanced

->

Dial-up

->

Profile Management

and configure the correct parameters.

4)

Please check if the dial-up type is auto or manual. If it is manual dial-up, please go to

Advanced

->

Dial-up

->

Dial-up

, and click

Connect

to manually get connected to the

Internet.

5)

If the above steps failed, please feel free to contact our technical support.

T3. What if I forget my login password?

1)

Restore M5350 to its factory defaults;

2)

Log into M5350 with the default password: admin. And then reconfigure M5350 following

the QIG.

T4. How could I restore M5350 to its factory defaults?

Method 1:

With M5350 powered on, use a pin to press the

RESET

button in the interior panel.

Method 2:

Get logged in to the web-based management page of M5350, and then go to

Advanced

->

System Tools

->

Restore Factory

, and click

Restore

.



Note:

Once M5350 is reset, all the current configurations will be lost and you need to reconfigure it.

T5. How to access the micro SD memory card of M5350?

1)

Connect one end of the USB cable to the micro USB port of M5350 and the other end to

the USB port of your PC.

2)

If there appears the Found New Hardware Wizard window, please click

Cancel

to ignore it.

M5350

3G Mobile Wi-Fi User Guide

-35-

Figure-A-0-1

3)

Double click

Computer

icon on your desktop. The inserted micro SD card is displayed as

removable disk in file explorer (Here we take Removable Disk (F:) for example). Double

click to access the micro SD card just as access a hard disk.

Figure-A-0-2

M5350

3G Mobile Wi-Fi User Guide

-36-

Appendix B: Configuring the PC

In this section, we‟ll introduce how to install and configure the TCP/IP correctly in Windows XP.

First make sure your Ethernet Adapter is working, refer to the adapter‟s manual if needed.

1.

Install TCP/IP component

1)

On the Windows taskbar, click the

Start

button, point to

Settings

, and then click

Control

Panel

.

2)

Click the

Network and Internet Connections

icon, and then click on the

Network

Connections

tab in the appearing window.

3)

Right click the icon that showed below, select Properties on the prompt page.

Figure B-0-1

4)

In the prompt page that showed below, double click on the

Internet Protocol (TCP/IP)

.

Figure B-0-2

M5350

3G Mobile Wi-Fi User Guide

-37-

5)

The following

Internet Protocol (TCP/IP) Properties

window will display and the

IP

Address

tab is open on this window by default.

You have two ways to configure the

TCP/IP

protocol below:



Setting IP address automatically

Select

Obtain an IP address automatically

, Choose

Obtain DNS server address

automatically

, as shown in the Figure below:

Figure B-0-3



Setting IP address manually

a. Select

Use the following IP address

radio button. And the following items available

b.

If the Device's LAN IP address is 192.168.0.1, type IP address is 192.168.0.x (x is

from 2 to 254), and

Subnet mask

is 255.255.255.0.

c.

Type the Device

‟s LAN IP address (the default IP is

192.168.0.1) into the

Default

gateway

field.

d. Select

Use the following DNS server addresses

radio button. In the

Preferred

DNS

Server

field you can type the DNS server IP address, which has been provided by

your ISP.

M5350

3G Mobile Wi-Fi User Guide

-38-

Figure B-0-4

6)

Now click

OK

to keep your settings.