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107
Make sure the wireless adapter driver is installed successfully and the wireless
adapter is enabled.
On Windows 7
1 )
If you see the message
No connections are available
, it is usually because the
wireless function is disabled or blocked somehow
;
2 ) Clicking on
Troubleshoot
and windows might be able to fix the problem by
itself.
On Windows XP
1 )
If you see the message
Windows cannot configure this wireless connection
, this
is usually because windows configuration utility is disabled or you are running
another wireless configuration tool to connect the wireless.
2 )
Exit the wireless configuration tool( the TP-LINK Utility, for example);
3 ) Select and right click on
My Computer
on desktop, select
Manage
to open
Computer Management window;
4 ) Expand
Services and Applications
>
Services
, find and locate
Wireless Zero
Configuration
in the Services list on the right side;
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108
5 )
Select
Wireless Zero Configuration
, right click, and then select
Properties
;
6 ) Change
Startup type
to
Automatic
, click on Start button and make sure the
Service status is Started. And then click
OK
.
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109
7 )
Connect to wireless network.
¾
If you can find other wireless network except your own, please follow the steps
below:
Check the WLAN LED indicator on your wireless router/modem;
Make sure your computer/device is still in the range of your router/modem, move
closer if it is currently too far away;
Go to
Basic
>
Wireless
page, and check the wireless router settings, double check
your Wireless Name and the SSID is not hided. Go to
Adavanced
>
System Tools
>
Time Settings
, and make sure the Region/Country is selected correctly;
Note:
Different countries have different laws about wireless channel. For example, USA allows 2.4GHz channel from 1
to 11, while UK allows from 1 to 13.If you select the Region as UK or the Channel as 12/13 while you are in USA,
your computer might not be able to pick up the signal.
Connect to wireless network.
¾
If you can find your wireless network but fail to connect, please follow the steps
below:
Authenticating problem, password mismatch.
1 ) Sometimes it will ask you to type in a PIN number when you connect to the
wireless network for the first time. This PIN number is different from the Wireless
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110
Password/Network Security Key, usually you can only find it on the back of your
wireless router/modem;
2 ) If you cannot find the PIN or PIN failed, you may choose “
Connecting using
a security key instead
”, and then type in the Network Security Key/Wireless
Password;
3 ) If it continues on saying network security key mismatch, it is suggested to
confirm the wireless password on your wireless router/modem;
Note:
Wireless password/Network Security Key is case sensitive.
4 )
Connect to wireless network.
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111
Windows was unable to connect to XXXX /Cannot join this network/Taking longer
than usual to connect to this network.
1 ) Check the wireless signal strength of your network, if it is weak (1~3 bars),
please move the router closer and try again;
2 )
Change the wireless Channel of the router to 1,6,or 11 to reduce interference
from other networks;
3 )
Re-install or update the driver for your wireless adapter of the computer;
4 )
Connect to wireless network.
T9° What can I do if I cannot access the USB disk after I modify the
Authentication settings?
This situation probably happens on your Windows computer due to its special
credential mechanism. Once you successfully access the USB disk, the connection will
be temporarily recorded and you will be refused to access the USB disk with another
account.
You can follow either method below to solve this problem:
¾
Method 1:
Log off (sign out) from the Windows to delete the temporary connection
record.
¾
Method 2: (Only for Local Storage Sharing)
Change the Address of the USB Disk
by referring to
To Customize the Address of the USB Disk
.
T10° What can I do if I am still required to enter the password for USB
access even though I have selected
Remember my credentials
in my
Windows computer?
Because of Windows special credential mechanism, if the USB access username you set
is the same as the Windows account name, Windows will be unable to remember the
password you set for the USB.
To solve this problem, you can set a different USB access username or make the USB
access password the same as your Windows account. After you modify the access
account, remember to log off (sigh out) from the Windows.
T11° Why am I never required to enter the account information for USB
access even though I have enabled the Authentication feature?
This situation probably happens on your Windows computer due to its special
credential mechanism. If your USB access username and password are both the same
as your Windows account, the Windows will automatically use its account information
to access the USB disk. Therefore, you will have no need to enter the username and
password.

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