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73
Appendix B: FAQ
4.
Power cycle the modem and the TP-LINK router.
1 )
Power off your modem and TP-LINK router, leave them off for 1 minute;
2 )
Power on your modem first, wait about 2 minutes until it get a solid cable or Internet light;
3 )
Power back TP-LINK router;
4 )
Wait another 1 or 2 minutes and check the Internet access.
5.
Double check the Internet Connection Type.
1 )
Confirm your Internet Connection Type, which can be learned from the ISP;
2 )
Visit
http://tplinkwifi.net
, and log in with the username and password you set for the router;
3 )
Go to
Advanced
>
Network
>
Internet
;
4 )
Select your
Internet Connection Type
and fill in other parameters with the help of page tips;
5 )
Click
Save
.
6 )
Power cycle the modem and the TP-LINK router again.
3.
Please refer to
Upgrade the Firmware
to upgrade the firmware of the router.
4.
Check the TCP/IP settings on the particular device if all other devices can get Internet from the router.
If you’ve tried every method above but cannot access the Internet, please contact the technical support.
Page 77 / 83
74
Appendix B: FAQ
Q5° I cannot find my wireless network or I cannot connect the wireless network, what can I do?
If you fail to find any wireless network, please follow the steps below:
1.
Make sure the wireless function is enabled if you’re using a laptop with built-in wireless adapter. You can refer to the
relevant document or contact the laptop manufacturer.
2.
Make sure the wireless adapter driver is installed successfully and the wireless adapter is enabled.
On Windows 7
1 )
If you see the message
No connections are available
, it is usually because the wireless function is disabled or blocked
somehow
;
2 )
Clicking on
Troubleshoot
and windows might be able to fix the problem by itself.
On Windows XP
1 )
If you see the message
Windows cannot configure this wireless connection
, this is usually because windows
configuration utility is disabled or you are running another wireless configuration tool to connect the wireless;
2 )
Exit the wireless configuration tool( the TP-LINK Utility, for example);
3 )
Select and right click on
My Computer
on desktop, select
Manage
to open Computer Management window;
4 )
Expand
Services and Applications
>
Services
, find and locate
Wireless Zero Configuration
in the Services list on the
right side;
5 )
Right click
Wireless Zero Configuration
, and then select
Properties
;
6 )
Change
Startup type
to
Automatic
, click on Start button and make sure the Service status is Started. And then click
OK
.
7 )
Connect to wireless network.
If you can find other wireless network except your own, please follow the steps below:
1.
Check the wireless LEDs on your wireless router/modem;
2.
Make sure your computer/device is still in the range of your router/modem, move closer if it is currently too far away;
3.
Go to
Advanced
>
Wireless
>
Wireless Settings
, and check the wireless router settings, double check your Wireless
Network Name, make sure the Region is selected correctly and wireless is not hided;
Note:
Different countries have different laws about wireless channel. For example, USA allows 2.4GHz channel from 1 to 11, while UK allows from
1 to 13. If you select the Region as UK or the Channel as 12/13 while you are in USA, your computer might not be able to pick up the signal.
Page 78 / 83
75
Appendix B: FAQ
4.
Connect to wireless network.
If you can find your wireless network but fail to connect, please follow the steps below:
• Authenticating problem, password mismatch:
1.
Sometimes it will ask you to type in a PIN number when you connect to the wireless network for the first time. This PIN
number is different from the Wireless Password/Network Security Key, usually you can only find it on the back of your
wireless router;
2.
If you cannot find the PIN or PIN failed, you may choose
Connecting using a security key instead
, and then type in the
Wireless Password/Network Security Key
;
3.
If it continues on saying
Network Security Key Mismatch
, it is suggested to confirm the wireless password of your wireless
router;
Note:
Wireless Password/Network Security Key is case sensitive.
4.
Connect to wireless network.
Page 79 / 83
76
Appendix B: FAQ
•
Windows was unable to connect to XXXX /Can not join this network/Taking longer than usual to connect to this network:
1.
Check the wireless signal strength of your network, if it is weak (1~3 bars), please move the router closer and try again;
2.
Change the wireless Channel of the router to 1,6,or 11 to reduce interference from other networks;
3.
Re-install or update the driver for your wireless adapter of the computer;
4.
Connect to wireless network.
Page 80 / 83
COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice.
is a registered trademark of TP-LINK TECHNOLOGIES CO., LTD.
Other brands and product names are trademarks or registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as
translation, transformation, or adaptation without permission from TP-LINK TECHNOLOGIES CO., LTD. Copyright © 2015 TP-
LINK TECHNOLOGIES CO., LTD. All rights reserved.

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