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Page 101 / 111 Scroll up to view Page 96 - 100
97
1 )
Power off your modem and TP-LINK router, leave them off for 1 minute.
2 )
Power on your modem first, wait about 2 minutes until it gets a solid cable or
Internet light.
3 )
Power back TP-LINK router.
4 )
Wait another 1 or 2 minutes and check the Internet access.
• Reset the router to factory default settings and reconfigure the router.
• Upgrade the firmware of the router.
• Check the TCP/IP settings on the particular device if all other devices can get Internet
from the router.
As the picture below shows, if the IP Address is 0.0.0.0, please try the methods below
and try again:
• Make sure the physical connection between the router and the modem is proper
• Clone the MAC address of your computer.
1 ) Visit
http://tplinkwifi.net
, and log in with the username and password you set
for the router.
2 )
Go to
Advanced
>
Network
>
Internet
and focus on the
MAC Clone
section.
3 ) Choose an option to your need (Enter the MAC address if
Use Custom MAC
Address
is selected), and click
Save
.
Page 102 / 111
98
Tips:
•
Some ISP will register the MAC address of your computer when you access the Internet for the first time
through their Cable modem, if you add a router into your network to share your Internet connection, the
ISP will not accept it as the MAC address is changed, so we need to clone your computer’s MAC address to
the router.
•
The MAC addresses of a computer in wired connection and wireless connection are different.
• Modify the LAN IP address of the router.
Note:
Most TP-LINK routers use 192.168.0.1/192.168.1.1 as their default LAN IP address, it may conflict with the IP
range of your existent ADSL modem/router. If so, the router is not able to communicate with your modem
and cause you can’t access the Internet. To resolve this problem, we need to change the LAN IP address of the
router to avoid such conflict, for example, 192.168.2.1.
1 ) Visit
http://tplinkwifi.net
, and log in with the username and password you set
for the router.
2 )
Go to
Advanced
>
Network
>
LAN
.
3 )
Modify the LAN IP address as the follow picture shows. Here we take 192.168.2.1
as an example.
4 ) Click
Save
.
• Power cycle the modem and the TP-LINK router.
1 )
Power off your modem and TP-LINK router, leave them off for 1 minute.
2 )
Power on your modem first, wait about 2 minutes until it get a solid cable or
Internet light.
3 )
Power back TP-LINK router.
4 )
Wait another 1 or 2 minutes and check the Internet access.
Page 103 / 111
99
• Double check the Internet Connection Type.
1 )
Confirm your Internet Connection Type, which can be learned from the ISP.
2 ) Visit
http://tplinkwifi.net
, and log in with the username and password you set
for the router.
3 )
Go to
Advanced
>
Network
>
Internet
.
4 )
Select your
Internet Connection Type
and fill in other parameters with the help
of page tips.
5 ) Click
Save
.
6 )
Power cycle the modem and the TP-LINK router again.
• Please upgrade the firmware of the router.
If you’ve tried every method above but cannot access the Internet, please contact the
technical support.
Q5. I cannot find my wireless network or I cannot connect the wireless
network, what can I do?
If you fail to find any wireless network, please follow the steps below:
• Make sure the wireless function of your device is enabled if you’re using a laptop
with built-in wireless adapter. You can refer to the relevant document or contact the
laptop manufacturer.
• Make sure the wireless adapter driver is installed successfully and the wireless adapter
is enabled.
•
On Windows 7
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100
1 )
If you see the message
No connections are available
, it is usually because the
wireless function is disabled or blocked somehow
.
2 ) Clicking on
Troubleshoot
and windows might be able to fix the problem by
itself.
•
On Windows XP
1 )
If you see the message
Windows cannot configure this wireless connection
, this
is usually because windows configuration utility is disabled or you are running
another wireless configuration tool to connect the wireless.
2 )
Exit the wireless configuration tool (the TP-LINK Utility, for example).
3 ) Select and right click on
My Computer
on desktop, select
Manage
to open
Computer Management window.
4 ) Expand
Services and Applications
>
Services
, find and locate
Wireless Zero
Configuration
in the Services list on the right side.
5 )
Right click
Wireless Zero Configuration
, and then select
Properties
.
6 ) Change
Startup type
to
Automatic
, click on Start button and make sure the
Service status is
Started
. And then click
OK
.
If you can find other wireless network except your own, please follow the steps
below:
• Check the WLAN LED indicator on your wireless router/modem.
• Make sure your computer/device is still in the range of your router/modem, move
closer if it is currently too far away.
• Go to
Advanced
>
Wireless
>
Wireless Settings
, and check the wireless settings, double
check your Wireless Network Name and SSID is not hided.
Page 105 / 111
101
If you can find your wireless network but fail to connect, please follow the steps
below:
•
Authenticating problem/password mismatch:
1 ) Sometimes you will be asked to type in a PIN number when you connect to
the wireless network for the first time. This PIN number is different from the
Wireless Password/Network Security Key, usually you can only find it on the
label of your router.
2 )
If you cannot find the PIN or PIN failed, you may choose
Connecting using a
security key instead
, and then type in the
Wireless Password/Network Security
Key
.
3 )
If it continues to show note of
Network Security Key Mismatch
, it is suggested
to confirm the wireless password of your wireless router.
Note:
Wireless Password/Network Security Key is case sensitive.

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