Troubleshooting
1. Cannot surf webs
1.1 DSL LED continues to blink but does not go solid. This means that the DSL line is
trying to train but for some reason it cannot establish a valid connection.
solution
1.1.1
Check for “Dial tone”. If no dial tone, please look for the location of the
telephone line disconnect.
1.1.2 Check for any equipment connected to the telephone line, which is
connected to
Line
port of splitter, such as fax, answering machine, and etc.
If you found one, please disconnect it
1.1.3
Try connecting the telephone line directly to modem (no splitter used). If
direct connection is OK, cables are incorrectly connected to the splitter or
the splitter is malfunction.
1.2 DSL LED is on and solid, but Internet LED is off. This means that ADSL signal is
synchronized, but modem configuration is incorrect.
solution
1.2.1 Verify these parameters: VPI=1, VCI=32, Type = PPPoE, and Encapsulation =
LLC.
1.2.2 Username and Password have no capital letter and no space. Please try to fill
Username and Password again.
2.
ADSL connection loss often
2.1 Check for any equipment connected to the telephone line, which is connected to
Line
port of splitter, such as fax, answering machine, and etc.
If you found one,
please disconnect it, or use
Micro Filter
or
Single Line Splitter
connecting
between it and the telephone line. Otherwise you must move it to connect the
telephone line, which is connected to
Phone
port of splitter.
2.2 Reduce noise on telephone line
2.2.1
Should not connect 56 kbps modem.
2.2.2
The telephone line should not be near power lines, air condition, and any
electric appliance.
2.2.3
Check telephone line connectors. Eliminate any oxide on them and make
sure the telephone line connected tightly.
2.2.4
Turn off and on modem. Disconnect the cable between the modem and
the computer, and then reconnect them.
19216811.live