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Chapter 3: Advanced Configuration
Illustrations contained in this document are for representation only.
63
Bridging Web Page
The Bridging page provides a location where settings can be adjusted related to the wireless WDS
(Wireless Distribution System) feature. The wireless gateway can be placed in a mode that allows
the gateway to communicate with other “extender” wireless access points either exclusively or
mixed with communications to local PCs. Use this page to designate the Remote Bridges the
gateway is allowed to communicate with, and to select the Wireless Bridging mode.
Fig. 42
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64
Chapter 4: Additional Information
Frequently Asked Questions
Q. What if I don’t subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with or without cable
TV service. Contact your local cable company for complete information on cable services,
including high-speed internet access.
Q. How do I get the system installed?
A. Professional installation from your cable provider is strongly recommended. They will ensure
proper cable connection to the modem and your computer. However, your retailer may have
offered a self installation kit, including the necessary software to communicate with your cable
ISP.
Q. Can I watch TV, surf the Internet, and talk to my friends through the Cable Modem at the
same
time?
A. Absolutely!
Q. What do you mean by “Broadband?”
A. Simply put, it means you’ll be getting information through a “bigger pipe,” with more
bandwidth, than a standard phone line can offer. A wider, “broader” band means more
information, more quickly.
Q. What is EURO-DOCSIS/DOCSIS and what does it mean?
A. “Data Over Cable Service Interface Specifications” is the industry standard that most cable
companies are adopting as they upgrade their systems. Should you ever decide to move, the
Cable Modem will work with all upgraded cable systems that are
EURO-DOCSIS/DOCSIS-compliant.
Page 73 / 81
Chapter 4: Additional Information
Illustrations contained in this document are for representation only.
65
*Monthly subscription fee applies.
** Additional equipment required. Contact your cable company and ISP for any restrictions or
additional fees.
Page 74 / 81
66
General Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting
list that follows.
I can’t access the internet.
z
Check all of the connections to your Cable Modem.
z
Your Ethernet card or USB port may not be working. Check each product’s
documentation for more information.
z
The Network Properties of your operating system may not be installed correctly or the
settings may be incorrect. Check with your ISP or cable company.
All of the lights are flashing in sequence.
z
This means the Cable Modem is automatically updating its system software. Please wait
for the lights to stop flashing. The updating process typically lasts less than one
minute.
z
Do not remove the power supply or reset the Cable Modem during this process.
I can’t get the modem to establish an Ethernet connection.
z
Even new computers don’t always have Ethernet capabilities – be sure to verify that your
computer has a properly installed Ethernet card and the driver software to support it.
z
Check to see that you are using the right type of Ethernet cable.
The modem won’t register a cable connection (CABLE LINK light not on
continuously).
z
If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your
Cable company if it has not completed this 5-step process within 30 minutes, and note
which step it is getting stuck on. (See page 24 for details.)
z
The modem should work with a standard RG-6 coaxial cable, but if you’re using a cable
other than one your Cable company recommends, or if the terminal connections are
Page 75 / 81
Chapter 4: Additional Information
Illustrations contained in this document are for representation only.
67
loose, it may not work. Check with your Cable company to determine whether you’re
using the correct cable.
z
If you subscribe to video service over cable, the cable signal may not be reaching the
modem. Confirm that good quality cable television pictures are available to the coaxial
connector you are using by connecting a television to it. If your cable outlet is “dead”,
call your Cable company.
z
Verify that the Cable Modem service is EURO-DOCSIS/DOCSIS-compliant and
CableHome 1.1 compliant cable residential gateway by calling your cable provider.
I don’t hear a dial tone when I use a telephone.
z
Telephone service is not activated. If the rightmost light on the Cable Modem stays on
while others flash, check with your TSP or cable company.
z
If the Cable Modem is connected to existing house telephone wiring, make sure that
another telephone service is not connected. The other service can normally be
disconnected at the Network Interface Device located on the outside of the house.
z
If using the second line on a two-line telephone, use a 2-line to 1-line adapter cable.
For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:

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