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118
E-DOC-CTC-20051017-0149 v1.0
Chapter 6
Troubleshooting
6.1.2
Wireless Ethernet Troubleshooting
Not able to connect
wireless clients
Check the following:
±
If registration is enabled, you must press the 'Association' button to register
the wireless client or search for wireless devices via the embedded Web
pages.
±
Make sure the SpeedTouch™ Association Control List is not locked. You can
check this on the Web pages. On the Wireless Access Point settings, make sure
New stations are not allowed
is NOT selected.
No wireless connectivity
Make sure that:
±
Both the wireless client adapter and the SpeedTouch™ are allowed to connect
through wireless channels as defined for local regulatory domain.
±
The WLAN client is configured for the correct wireless settings (SSID, security
settings).
±
Check the signal strength, indicated by the wireless client manager. If the
signal is low, try to place the SpeedTouch™ or to direct the SpeedTouch™’s
antenna for optimal performance.
±
Make sure that the wireless client adapter is enabled (message like “radio
on”).
Poor wireless
connectivity or reach
Check the following:
±
Choose automatic channel selection or carefully select a radio channel that
does not interfere with other radio channels.
±
Make sure both the WLAN client adapter and the SpeedTouch™ are allowed to
connect through wireless channels as defined for local regulatory domain.
±
Check the location of the SpeedTouch™ in the building.
±
Check the signal strength, indicated by the wireless client manager. If the
signal is low, try to place the SpeedTouch™ or to direct the SpeedTouch™’s
antenna for optimal performance.
Page 127 / 132
119
E-DOC-CTC-20051017-0149 v1.0
Chapter 6
Troubleshooting
6.2
UPnP™ on Windows XP Systems
SpeedTouch™ not
detected by UPnP™ or
IGD Control Client
Check the following:
±
Make sure the UPnP™ and Internet Gateway Device Control Client Networking
components are added to your Windows XP system.
±
Your computer doesn’t support UPnP™ if you run an operating system other
than Windows XP and Windows Millennium.
±
Make sure that UPnP™ is not disabled in the SpeedTouch™ Web page; see
“5.5.5 Game & Application Sharing” on page 76
.
Adding UPnP™
If you are running Microsoft Windows XP, it is recommended to add the UPnP™
component to your system.
Proceed as follows:
1
In the
Start
menu, click
(Settings >) Control Panel
.
The
Control Pane
l window appears.
2
Click
Add or Remove Programs
.
The
Add or Remove Programs
window appears.
3
Click
Add/Remove Windows Components
.
4
In the
Windows Components Wizard
, select
Networking Services
in the
Components
list and click
Details
.
5
In the
Networking Services
window, select
Universal Plug and Play
or
UPnP
User Interface
and click
OK
.
6
Click
Next
to start the installation and follow the instructions in the
Windows
Components Wizard
.
7
At the end of the procedure the wizard informs you that the installation was
successful. Click
Finish
to quit.
Page 128 / 132
120
E-DOC-CTC-20051017-0149 v1.0
Chapter 6
Troubleshooting
Adding IGD Discovery
and Control
Your Windows XP system is able to discover and control Internet Gateway Devices
(IGD), like the SpeedTouch™ on your local network. Therefore it is recommended to
add the IGD Discovery and Control client to your system.
Proceed as follows:
1
On the Windows taskbar, click
Start
.
2
Select
(Settings >) Control Panel
>
Add or Remove Programs
.
3
In the
Add or Remove Programs
window, click
Add/Remove Windows
Components
.
The
Windows Components Wizard
appears:
4
Select
Networking Services
in the
Components
list and click
Details
.
5
In the
Networking Services
window, Select
Internet Gateway Device
Discovery and Control Client
and click
OK
.
6
Click
Next
to start the installation and follow the instructions in the
Windows
Components Wizard
.
7
At the end of the procedure the wizard informs you that the installation was
successful. Click
Finish
to quit.
Page 129 / 132
121
E-DOC-CTC-20051017-0149 v1.0
Chapter 6
Troubleshooting
6.3
Voice over IP Troubleshooting
Introduction
If you cannot establish a phone call via your SpeedTouch™, try the suggestions
below.
Calling over VoIP
If you have problems calling via VoIP, check whether:
±
Your telephone is correctly connected to the SpeedTouch™.
±
Your telephone is working on the PSTN network:
±
Connect your phone directly to PSTN.
±
Try to make a phone call.
±
Your phone number, user name, and password is configured correctly.
±
The registrar’s and proxy server’s IP address and port number are configured
correctly.
±
The PWR, PPP and VoIP Ready LEDs are on.
Calling over PSTN
If you have problems calling via the regular phone line, check whether:
±
Your telephone is correctly connected to the SpeedTouch™.
±
Your telephone is working on the PSTN network:
±
Connect your phone directly to PSTN.
±
Try to make a phone call.
±
The Forced FXO service is activated, or whether your service provider
requested you to dial an extra prefix for making calls via PSTN.
Problems with
supplementary services
If you have a problem with a supplementary telephony service, check whether the
service is activated.
As soon as the VoIP Ready LED turns on, you will hear a click,
indicating the switch from PSTN to VoIP.
If the SpeedTouch™ is turned off, phone calls are always routed over
PSTN.
If VoIP is enabled (VoIP Ready LED is on), and when making a forced
FXO call, you will hear a click, indicating the switch from VoIP to
PSTN.
Page 130 / 132
122
E-DOC-CTC-20051017-0149 v1.0
Chapter 6
Troubleshooting
6.4
Reset to Factory Defaults
Resetting your
SpeedTouch™
You might consider a reset to factory defaults as described below.
You can choose between:
±
Software reset
±
Hardware reset
A reset to factory default settings deletes the configuration profile settings.
Therefore, after the reset, a reconfiguration of your SpeedTouch™ will be needed.
Also your WLAN clients will have to be re-associated, as described in
“2.3.2 Connecting Wireless Clients for the First Time” on page 23
.
Software reset
Proceed as follows:
1
Go to the SpeedTouch™ Web pages.
2
In the menu, select
SpeedTouch > Configuration
.
3
In the
Pick a task
list, click
Reset my SpeedTouch to default settings
.
The SpeedTouch™ restarts.
4
The SpeedTouch™ returns to the SpeedTouch™ home page (unless the IP
address of your computer is not in the same subnet as the default IP address
of the SpeedTouch™, being 192.168.1.254).
Hardware reset
Proceed as follows:
1
Make sure the SpeedTouch™ is turned on.
2
Use a pen or an unfolded paperclip to push the recessed reset button on the
back panel. The reset button is marked with a red circle. Push it until the power
LED lights red - this will take about 7 seconds.
3
Release the reset button.
4
The SpeedTouch™ restarts.
!
Be aware that a reset to factory defaults will revoke all configurational
changes you made to the SpeedTouch™.
4
3
2
1
ETHERNET
1
4
3
2
DSL
PSTN
PHONE
1
2
RESET
USB

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