VSG1432 User Setup Guide

46

2

In the

Back to Factory Defaults

section, click the

Reset

button.

Firewa l Example: Edit Rule: Destination Address

3

Click

Confirm

.

Firewa l Example: Edit Rule: Destination Address

4

The Reboot screen will display.

VSG1432 User Setup Guide

47

Note: The Power LED will start flashing. When it once again becomes solid green, the

modem will be configured to its default settings and will be ready to be

reconfigured. To reprogram your modem, follow the instructions provided by your

ISP.

Note: The default username and password are on the label on the bottom of the Device.

Firewa l Example: Edit Rule: Destination Address

VSG1432 User Setup Guide

48

VSG1432 User Setup Guide

49

C

HAPTER

3

Troubleshooting

3.1

Overview

This section offers some suggestions to solve problems you might encounter. The potential

problems are divided into the following categories.

•

Power, Hardware Connections, and LEDs

•

Device Access and Login

•

Internet Access

3.2

Power, Hardware Connections, and LEDs

None of the LEDs turn on.

1

Make sure the Device is plugged in.

2

Make sure you are using the power adaptor or cord included with the Device.

3

Make sure the power adaptor or cord is connected to the Device and plugged in to an appropriate

power source. Make sure the power source is turned on.

4

Unplug the the Device’s power adapter, and plug it back in.

5

Try plugging the power adaptor into a different power outlet.

6

If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

1

Make sure you understand the normal behavior of the LED. See

Section 1.6 on page 8

.

2

Check the hardware connections.

3

Inspect your cables for damage. Contact the vendor to replace any damaged cables.

4

Unplug the the Device’s power adapter, and plug it back in.

5

If the problem continues, contact the vendor.

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50

3.3

Device Access and Login

I forgot the IP address for the Device.

1

The default LAN IP address is 192.168.1.254.

2

If you changed the IP address and have forgotten it, you might get the IP address of the Device by

looking up the IP address of the default gateway for your computer. To do this in most Windows

computers, click

Start > Run

, enter

cmd

, and then enter

ipconfig

. The IP address of the

Default

Gateway

might be the IP address of the Device (it depends on the network), so enter this IP

address in your Internet browser.

3

If this does not work, you have to reset the device to its factory defaults. See

Section 2.12 on page

44

.

I forgot the password.

1

The default username and password is

on the cover of this guide and on the label on the bottom of

the Device.

2

If this does not work, you have to reset the device to its factory defaults. See

Section 2.12 on page

44

.

I cannot see or access the

Login

screen in the web configurator.

1

Make sure you are using the correct IP address.

•

The default IP address is

192.168.1.254

.

•

If you changed the IP address, use the new IP address.

•

If you changed the IP address and have forgotten it, see the troubleshooting suggestions for

I

forgot the IP address for the Device.

2

Check the hardware connections, and make sure the LEDs are behaving as expected. See

Section

1.6 on page 8

.

3

Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java

enabled.

4

Reset the device to its factory defaults, and try to access the Device with the default IP address.

See

Section 2.12 on page 44

.

5

If the problem continues, contact the network administrator or vendor, or try one of the advanced

suggestions.