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Page 121 / 128 Scroll up to view Page 116 - 120
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11.4 Wireless Connection Troubleshooting
No Wireless Connectivity
Try the following:
Make sure that the wireless client adapter is enabled (message like “radio on”).
Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings).
If the signal is low or not available, try to reposition the MediaAccess Gateway or (if available) redirect the antenna(s) of
the MediaAccess Gateway for optimal performance.
Change the wireless channel
.
Poor Wireless Connectivity or Range
Try the following:
Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the MediaAccess
Gateway or (if available) redirect the antenna(s) of the MediaAccess Gateway for optimal performance.
Change the wireless channel
.
Use WPA(2)-PSK as encryption.
For more information, see
“5.4 Securing Your Wireless Connection” on page 48
.
Change the wireless channel
Proceed as follows:
1
Browse to the
MediaAccess Gateway GUI
.
For more information, see
“Accessing the MediaAccess Gateway GUI” on page 37
.
2
Under
Home Network
, click
Wireless
3
The
Wireless Access Point
page appears.
4
In the
Navigation bar
, click
Configure
.
5
Under
Configuration
, select the channel of your choice in the
Channel Selection
list.
6
Click
Apply
.
Can not connect via WPS
If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see
“5.2 Connecting Your Wireless Client without WPS” on page 46
.
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11.5 Voice over IP Troubleshooting
Introduction
If you cannot make or receive any phone calls via your MediaAccess Gateway, try the suggestions in the following sections.
Calling over VoIP
If you have problems calling via VoIP, check whether:
Your phone is correctly connected to the MediaAccess Gateway.
Your phone is working on the traditional telephone network (PSTN):
Connect your phone directly to the telephone wall outlet.
Try to make a phone call.
Your phone number, user name, and password are configured correctly.
The registrar’s and proxy server’s IP address and port number are configured correctly.
The
Power
,
Broadband
and
Voice
LEDs are on.
Calling over the traditional telephone network (PSTN)
If you have problems calling via the traditional telephone network, check whether:
Your phone is correctly connected to the MediaAccess Gateway.
Your phone is working on the PSTN network:
Connect your phone directly to PSTN.
Try to make a phone call.
The Forced FXO service is activated, this means that your service provider may request you to dial an extra prefix for
making calls via PSTN.
Problems with Telephony Services
If you have a problem with a service, check whether the service is activated. For more information, see
“6.3.1 Activating a
Telephony Service on your MediaAccess Gateway” on page 59
.
This is not possible on the VoIP-only variants. For more information, see
“Applicability” on page 53
.
This is not possible on the VoIP-only variants. For more information, see
“Applicability” on page 53
.
If the MediaAccess Gateway is turned off, phone calls are always routed over PSTN.
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11.6 Content Sharing Troubleshooting
Getting the IP address of your USB storage device
The MediaAccess Gateway always uses the highest available address in your DHCP pool. When using the default settings
this will be
192.168.1.253
.
You can always check the IP address as follows:
1
Browse to the MediaAccess Gateway GUI.
For more information, see
“Accessing the MediaAccess Gateway GUI” on page 37
.
2
On the
Tools
menu, click
Content Sharing
.
3
Under
IP configuration
, you can find the IP address to use.
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11.7 Reset to Factory Defaults
Resetting your MediaAccess Gateway
If at some point you can no longer connect to the MediaAccess Gateway or you want to make a fresh install, it may be useful
to perform a reset to factory defaults.
Warning
A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset a reconfiguration of
your MediaAccess Gateway will be needed.
Also your wireless clients will have to be re-associated, as described in
“5 The MediaAccess Gateway Wireless Access Point”
on page 43
.
Methods
You can choose between:
Resetting the MediaAccess Gateway via the MediaAccess Gateway GUI
Reset the MediaAccess Gateway via the Reset button
Resetting the MediaAccess Gateway via the MediaAccess Gateway GUI
Proceed as follows:
1
Browse to the
MediaAccess Gateway GUI
.
For more information, see
“Accessing the MediaAccess Gateway GUI” on page 37
.
2
On the
Technicolor Gateway
menu, click
Configuration
.
3
In the
Pick a task
list, click
Reset my Technicolor Gateway
.
4
The MediaAccess Gateway restores the initial configuration and restarts.
5
The MediaAccess Gateway returns to the MediaAccess Gateway home page (unless the IP address of your computer is
not in the same subnet as the default IP address of the MediaAccess Gateway, being 192.168.1.254).
Reset the MediaAccess Gateway via the Reset button
Proceed as follows:
1
Make sure the MediaAccess Gateway is turned on.
2
Push the
Reset
button for 7 seconds and the release it.
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3
The MediaAccess Gateway restarts.
Your system administrator may have disabled the physical reset button of the MediaAccess Gateway. In this case, a
hardware reset to defaults is not possible.

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