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6.3

Telephony Services

Introduction

Telephony services add extra functionality to your phone. For example: putting a call on hold, transferring calls,...

Requirements

Before you can use a service, must both be:

1

Supported by your service provider.

2

Activated on your MediaAccess Gateway.

Checking if a telephone service is activated/supported

To check which services are supported or activated, proceed as follows:

1

Browse to the MediaAccess Gateway GUI.

For more information, see

“4.1 MediaAccess Gateway GUI” on page 36

.

2

On the

Toolbox

menu, click

Telephony

.

3

In the

Navigation bar

, click

Configure

.

4

In the

Pick a task

list, click

View Telephony Services

.

5

Under

Telephony Services

, you can see the services that are supported by your provider.

In the

Activated

column, you can see if this service is also activated on the MediaAccess Gateway.

6

To (de)activate a service, proceed with

“6.3.1 Activating a Telephony Service on your MediaAccess Gateway” on page 59

.

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6.3.1

Activating a Telephony Service on your MediaAccess

Gateway

How can I (de)activate a service on my MediaAccess Gateway?

You can (de)activate services in two ways:



Via the MediaAccess Gateway GUI.



Via (de)activation codes on your phone.

Activating a Telephony Service via the MediaAccess Gateway GUI

Proceed as follows:

1

Browse to the MediaAccess Gateway GUI.

For more information, see

“4.1 MediaAccess Gateway GUI” on page 36

.

2

On the

Toolbox

menu, click

Telephony

.

3

In the

Navigation bar

, click

Configure

.

4

In the

Pick a task

list, click

View Telephony Services

.

5

In the

Navigation bar

, click

Configure

.

6

Under Telephony services you can now activate or deactivate the services of your choice:

To:



Activate a service select the check box next to the service.



Deactivate a service clear the check box next to the service.

7

Click

Apply

.

Activating a Telephony Service via Your Phone

To (de)activate one of the services just dial the corresponding code on your phone. For example, to activate

Call Hold

dial

*94; to deactivate the service dial #94.

To know which code to use:

1

Browse to the MediaAccess Gateway GUI.

For more information, see

“4.1 MediaAccess Gateway GUI” on page 36

.

2

On the

Toolbox

menu, click

Telephony

.

3

In the

Navigation bar

, click

Configure

.

4

In the

Pick a task

list, click

View Telephony Services

.

5

In the

Telephony Services

table, you can find the activation and deactivation codes.

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6.3.2

Common Telephony Services

Introduction

This section provides an overview of the functions that will be available if you activate one of the following services:



Call Hold service



Call Waiting service



Conference Call (3 Party) service



Call Transfer

For more information on the other services, please contact your service provider.

Call Hold service

If the

Call Hold

service is activated, you can use the following functions:

To...

Press...

Illustration

Put an active call on hold and enable a call set up (the

dial tone is generated)

R, 2

Terminate the call on hold

R, 0

Terminate an active call and switch to the call on hold

R, 1

Retrieve the call on hold (when there is no active call)

R, 1

Terminate an active call and enables a call set up (the

dial tone is generated)

R, 9

B

A

You

on hold

dial tone

B

A

You

active

You press

R, 2

B

A

You

active

B

A

You

active

on hold

You press

R, 0

B

A

You

active

B

A

You

active

on hold

You press

R, 1

B

A

You

active

B

A

You

on hold

You press

R, 1

B

A

You

dial tone

on hold

B

A

You

active

on hold

You press

R, 9

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Call Waiting service

If the

Call Waiting

service is activated, you can use the following functions:

Conference Call (3 Party) service

If the

Conference Call (3 Party)

service is activated, you can use the following functions:

To...

Press...

Illustration

Terminate an active call and switch to an incoming call

R, 1

Reject an incoming call

R, 0

Switch between an active call and a call on hold

R, 2

Switch between an active call and an incoming call

R, 2

B

A

You

active

B

A

You

active

incoming

You press

R, 1

B

A

You

active

B

A

You

active

incoming

You press

R, 0

B

A

You

on hold

active

B

A

You

active

on hold

You press

R, 2

B

A

You

on hold

active

B

A

You

active

incoming

You press

R, 2

To...

Press...

Illustration

Establish a conference call (or 3 party connection)

R, 3

During a conference call: put B and C on hold

R, 2

During a conference call: retrieve B and C when they

are on hold

R, 3

B

A

You

active

active

B

A

You

on hold

active

You press

R, 3

B

A

You

on hold

on hold

B

A

You

active

active

You press

R, 2

B

A

You

active

active

B

A

You

on hold

on hold

You press

R, 3

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Call Transfer

If the

Call Transfer

service is activated, you can use the following functions:

To...

Press...

Illustration

Transfer a call

R, 4

B

A

You

active

B

A

You

on hold

active

You press

R, 4