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SmartRG™ Resi
dential Gateways
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C o n f i d e n t i a l
S m a r t R G © 2 0 1 2
Reset the Gateway
Hardware Reset
Reset the gateway by inserting a paper clip or similar tool into the reset switch hole located on
either the rear or the bottom of the gateway (depending upon model).
Press the switch briefly to
reset the device.
Hardware Reset (to Factory Default Settings)
To reset the gateway to its factory default settings press the reset switch for 4 to 5 seconds starting
at power up. After releasing the reset switch the gateway will continue booting with a factory
default configuration.
IMPORTANT
Pressing the reset switch for more than 6 seconds causes the SmartRG gateway to
reset into its
boot image
rendering the gateway non-functional. This condition can be
detected by:
the inability to access the Sma
rtRG gateway’s user interface using your
web browser
–
and-
the inability to properly establish a WAN connection
To correct this condition simply cycle power on the gateway.
Software Reset
To reset the gateway
using the SmartRG gateway’s
web UI:
1.
Select
Management -> Reboot.
2.
Click Reboot.
NOTE
Software resets, hardware resets and power cycles behave identically.
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Troubleshooting
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C o n f i d e n t i a l
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Troubleshooting
Accessing System Logs
To configure the System Log for use during troubleshooting efforts:
1.
Select
Management -> System Log.
2.
Click Configure System Log.
Figure 46 Configuring the System Log for Use In Troubleshooting
3.
Select the “Log Level” from the drop down list. “Debugging” provides the greatest level of
log detail.
4.
Select the “Display Level” from the drop down list. “Debugging” provides the greatest level
of display detail.
5.
Click Apply/Save.
NOTE
Gateway logs can be sent to a remote server for storage. To configure the remote
“Mode” select “Remote” from the drop down list and configure the remote server’s IP
address and UDP port number.
Page 58 / 59
SmartRG™ Resi
dential Gateways
P a g e
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C o n f i d e n t i a l
S m a r t R G © 2 0 1 2
Executing Diagnostics
To execute the SmartRG’s interface diagnostics:
1.
Select
Diagnostics.
Page 59 / 59
Technical Support
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C o n f i d e n t i a l
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Technical Support
For technical support contact:
Support
Monday
–
Friday, 5am-6pm Pacific Time (UTC-8:00)
1-360-859-1780
1-877-486-6210 (Toll free from the US & Canada)

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