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Section 6
Resources
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114
Resources
Section 6A
More Information
²
Visiting the Virgin Mobile Website (page 114)
²
Contacting Customer Service (page 114)
Visiting the Virgin Mobile Website
●
Go to
to get information on Virgin Mobile services, options, and
more.
You can also:
●
Review coverage maps.
●
Access your account information.
●
Add additional options to your service plan.
●
Check out frequently asked questions.
●
And more.
Contacting Customer Service
●
Call us toll-free at 877-877-8443.
●
Go to
to access
troubleshooting and other resources.
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Resources
115
Resources
Section 6B
Frequently Asked Questions
²
How Can I Tell I’m Connected to 3G or 4G? (page 115)
²
How Do I Connect to Wi-Fi? (page 115)
²
What Do I Do if I Forget the Wi-Fi Password? (page 116)
²
What Do I Do if I Forget the Administrator Password? (page 116)
²
What Do I Do if the Home Page Displays “Charging paused”? (page 117)
²
If the Connection is “Always On,” Am I Always Being Billed? (page 117)
²
Questions About GPS and Location Services (page 117)
²
How Do I Access My Corporate Network Through a VPN? (page 118)
²
Are Terminal Sessions Supported? (page 118)
How Can I Tell I’m Connected to 3G or 4G?
When you’re connected:
●
The 3G or 4G icon (on the left side of the home page) is solid. For example,
●
The bottom area of the device LCD, the Virtual Device, and the Mini Window show the data
transfer icon
and data transfer information (amount of data; connection duration).
How Do I Connect to Wi-Fi?
You may have to manually connect to Wi-Fi after certain events — for example, as part of the initial
device setup, or after a software update.
To connect to Wi-Fi:
1.
Do one of the following, depending on your operating system.
Windows
Windows 7
: Right-click the
icon in the system tray.
Windows Vista
: Click
Control Panel > Network and Internet > Network and Sharing Center >
Connect to a network
.
Windows XP
: Click
Control Panel > Network Connections > Wireless Network Connections >
View available wireless networks
.
Mac
Click the AirPort icon
(in the upper right corner of your screen).
Tip:
The Wi-Fi network name is displayed on the device LCD.
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Resources
Linux
Please see the user documentation of the Linux distribution.
Other operating systems
Please see the user documentation for your operating system or computer.
2.
Select the Wi-Fi network provided by the Overdrive Pro 3G/4G Mobile Hotspot and connect to it.
(If prompted for a network key/security key/password, enter the Wi-Fi password.)
What Do I Do if I Forget the Wi-Fi Password?
●
If the Wi-Fi Password Reminder feature is enabled, display the password on the device. (See “Wi-Fi
Password Reminder” on page 86.)
●
Connect the device to your computer through USB, then log in and view the Wi-Fi password (in
Advanced Settings > Wi-Fi > Security
). Write the password down in a safe place. (See “Connecting
Through USB” on page 11.)
What Do I Do if I Forget the Administrator Password?
1.
Reset the software to default settings. (See “Resetting the Software to Default Settings” on
page 105.)
2.
Go through the device setup, during which the administrator password will be displayed; write it
down in a safe place. (See “Device Setup” on page 20.)
Note:
If you’ve forgotten both the Wi-Fi password and the administrator (login) password, then you must
reset the software to default settings. (See “Resetting the Software to Default Settings” on page 105.)
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What Do I Do if the Home Page Displays “Charging paused”?
If the text after the battery icon (on the home page) includes “Charging paused” (as shown in the
screenshot below), try the following:
●
Connect your device through the micro-USB cable.
●
Disconnect from the 3G or 4G network.
●
Turn the device off and wait until it no longer feels warm to the touch.
If the Connection is “Always On,” Am I Always Being Billed?
No. The connection to the network goes dormant after a period of inactivity, but the connection
can be re-established faster than having to reconnect. Billing occurs only when data is passed
across the network.
Questions About GPS and Location Services
How Do I Use the Enhanced Local Search Feature?
See “Performing a Location Search” on page 56.
Where Can I Use GPS?
GPS works wherever you have line-of-sight access to the GPS satellites.
How Do I Enable or Disable GPS?
By default, Location Services are disabled. To enable Location Services, see “Enabling GPS” on
page 55.
How Can I Stream GPS Data to Use With a Third-party GPS Application?
1.
Install the device driver. (See “Making a Tethered Connection” on page 27.)
2.
Set
GPS Mode
(in
Advanced Settings > WAN > GPS
) to
Continuous
.
Note:
The “About...” LCD information screen will display “chrg paused.” (For more information on the LCD
information screens, see page 17.)
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