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Using Your Device
63
Using Your Device
Upgrading Firmware From a File
Use this option when you have an updated firmware file that you’ve, for example, downloaded
from the Sprint or Sierra Wireless website.
Note:
During installation of the update:
• DO NOT turn off or unplug the device.
• Your Wi-Fi and Internet connections won’t be available.
When the installation is complete, you will need to reconnect to Wi-Fi. (See “How Do I Connect to
Wi-Fi?” on page 120).
To upgrade the device firmware from a file:
1.
Log in to the home page.
2.
Make sure
When connected to USB
is selected (for
Disable Wi-Fi
). (See “Disabling Wi-Fi When
Connected Through USB” on page 94.)
3.
Make sure your device is connected to the AC charger or computer through the micro-USB
cable.
4.
Click
Advanced settings
(
).
5.
If you want to later confirm that the upgrade was successful, write down the current version
information (shown in
Device > About
):
±
Software version
±
Firmware version (in the 3G Information section)
±
Firmware version (in the 4G Information section)
6.
Click
Device > Basic
.
7.
Optionally, save the current configuration (recommended).
±
Click
Export
.
±
Save the file. Note the filename and path.
8.
Click the
Browse
button next to the
Update Firmware From File
field, and click the firmware
file to upload to the device.
9.
Click
Update
.
Please wait while the upgrade occurs; this may take several minutes. The device LCD shows
the upgrade status. The device will restart (possibly several times).
Once the upgrade is complete, the LCD device shows the usual icons and text (for example,
the device name).
10.
Compare the current version information (in
Device > About
) to the values you wrote down in
step 5 to confirm that the upgrade was successful.
11.
If you’ve saved the current configuration, reload it.
±
Click the
Browse
button next to the
Import Router Settings
field, and click the file you’ve
saved.
±
Click
Import
.
12.
Reconnect to Wi-Fi. (See “How Do I Connect to Wi-Fi?” on page 120.)
Page 72 / 180
64
Using Your Device
Section 4J
Viewing Device Information
To view information about your device:
1.
Log in to the home page.
2.
Click
Advanced settings
(
).
3.
Click
Device > About
.
Note:
4G information is not available if
WAN mode
is “3G only.” (
WAN mode
is in
Advanced
settings > WAN > Setup
.)
The following information is displayed:
●
Model Number
— This is the manufacturer’s model of your device.
●
Activation Status
— This field reflects whether 3G is activated.
●
Manufacturer
— This is the company that made your device.
●
Activation Date
— This is the date that the 3G modem was first activated.
●
Software Version
— This is the firmware version for the routing hardware of the device.
●
Network Operator
— This field shows the carrier that your device was activated with.
●
Reconditioned Status
— This field indicates whether your device has been returned for service or
repair and reconditioned (if applicable).
●
Wi-Fi Firmware Version
— This is the firmware version for the Wi-Fi access point of the device.
●
Reconditioned Date
— This field indicates the date that your device has been reconditioned (if
applicable).
●
Router PRI Version
— This is the PRI version for the routing hardware of the device. The PRI (Product
Release Instructions) is a file that contains the settings used to configure wireless products for a
particular service provider, customer, or purpose.
●
Total Bytes
— This is the amount of data transferred over the 3G network during the lifetime of the
device.
●
MDN
(Mobile Directory Number) — This is a 10-digit phone number.
●
ESN
or
MEID
(3G).
The ESN (Electronic Serial Number) is the unique first-generation serial number assigned to the 3G
component of the device.
The MEID (Mobile Equipment Identifier) is the unique second-generation serial number assigned to
the 3G component of the device.
●
PRL Version
— The PRL (Preferred Roaming List) is an account configuration item set by your
service provider. It controls the radio channels and network carrier used by the 3G modem. An
updated PRL may improve your 3G network service.
Page 73 / 180
Using Your Device
65
Using Your Device
●
PRI Version
— This is the PRI version of the 3G component of the device.
●
Firmware Version
— This is the firmware version of the 3G component of the device.
●
Total Bytes
— This is the amount of data transferred over the 4G network during the lifetime of
the device.
●
Firmware Version
— This is the firmware version of the 4G component of the device.
●
MAC Address
— This is the MAC address of the 4G module. Each wireless device has a unique
MAC address (assigned by its manufacturer).
●
Plan Version
— This is the version information of your 4G channel plan, which determines the
frequencies to scan and 4G networks to detect.
The window also has buttons to:
●
Save the information to a text file.
●
Reset the 3G and 4G configuration of the device to default settings (
Reset Device to Factory
Defaults
). (See “Resetting the 3G and 4G Configurations to Default Settings” on page 96.)
Page 74 / 180
66
Using Your Device
Section 4K
Reset Button
²
Restarting the Device (page 67)
The reset button is inside the hole located near the battery compartment as shown below.
8ESET BUTTON
For information on using this button, see “Restarting the Device” (page 67) and “Resetting the
Software to Default Settings (Through the Reset Button)” (page 110).
Page 75 / 180
Using Your Device
67
Using Your Device
Restarting the Device
Tip:
Alternatively, you may be able to restart the device by pressing and holding the power button
on the
device for three to four seconds.
If the device or the home page seems to stop responding, you can reset (restart) the device. To
restart the device:
1.
Using slight thumb pressure, slide the battery compartment cover upward to remove it.
2.
Locate the small hole near the battery compartment. The reset button is inside this hole.
8ESET BUTTON
3.
Insert a thin object (for example, the end of a paper clip) into the hole, and press down for
about a second.

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