SpeedStream Wireless DSL Gateway
Appendix A - Troubleshooting
93
Problem:
Some applications do not run properly when using the Gateway.
Solution:
The Gateway processes the data passing through it, so it is not
transparent.
•
If you are running a supported Windows operating system, ensure
that the UPnP feature is enabled. Refer to
UPnP (Universal Plug and
Play)
in Chapter 5 for more information on this feature.
•
If this does not solve the problem or your operating system does not
support UPnP you can use the
DMZ
function. This should work with
almost every application, but:
−
It is a security risk, since the firewall is disabled for the
DMZ
computer.
−
Only one (1) computer can use this feature.
•
A third option is to use the “Firewall Snooze Control” feature to
temporarily disable the firewall to allow the application to function
unimpeded. See
“Snooze Control”
in Chapter 5 for more information
on this feature.
Contacting Technical Support
Before contacting technical support, please refer to the previous troubleshooting information. For issues
concerning DSL service or connectivity, contact your Internet Service Provider (ISP) directly. If you are
still unable to resolve the problem, be prepared to provide the following information:
•
Internet Service Provider and service type (DSL, cable)
•
Product model number (SpeedStream SS6000 Series)
•
Date of purchase or installation
•
Description of problem
Technical Support services are available via the Internet, e-mail and telephone:
Telephone:
+1 (972) 852-1000
Fax:
+1 (972) 852-1001
Email:
Internet:
(Support Knowledgebase)
19216811.live