Overview

Common Problems and Solutions

Technical Support

Troubleshooting

4

61

Overview

When properly installed, MiFi 2200 is a highly reliable product. Most problems are caused by one of

these issues:

•

System resources required by the device are being used by other devices.

•

Network coverage is unavailable due to coverage area, an account problem, or a network

problem.

The following tips can help solve many common problems encountered while using the device.

First Steps

•

Make sure you are using the device in the correct geographic region.

•

Ensure that your wireless coverage extends to your current location.

•

Ensure you have an active subscription plan.

•

Restarting your computer and your modem can resolve many issues.

IMPORTANT

Before contacting support, be sure to restart both your computer and your

device.

62

Common Problems and Solutions

The following are some common problems and solutions.

Windows only:  What if my software didn’t install automatically?

➊

➤

Your computer’s USB port might not work properly. You can try a different USB port or install

the software manually.

1.

Connect the device to your computer.

2.

Click

My Computer

or

Computer

.

A Windows Explorer window opens.

3.

Select the

CD Drive VZAccess Manager

icon.

4.

Double-click

setup.exe

.

My computer does not start when the device is inserted. I experience an error 

or a blank screen.

➊

➤

When this happens, remove the device and restart the computer.

The device contains internal memory which behaves like a CD-ROM. Some computers,

depending on the system BIOS settings, might try to start from the device’s internal memory

instead of the Hard Drive. The computer might show a black screen with a cursor or an error

message about a non-bootable disk. This behavior is similar to using any non-bootable CD in

your CD-ROM drive.

I cannot install the software.

➊

➤

You might not have administrator privileges.

1.

Contact your system administrator (if applicable).

2.

Log on to your computer as an administrator, or create a user account with administrator

privileges.

Windows only:  An AutoPlay window keeps opening. How can I stop it from  

occurring?

1.

Be sure the device is attached to your computer with a microUSB cable.

2.

Open the

VZ

Access Manager window.

3.

In the window, click

Options

>

Preferences

in the menu bar.

4.

Click WWAN Device.

5.

Deselect the checkbox

Enable “VZAccess Manager” CD-ROM Disk

.

6.

Click

OK

.

I still cannot connect to the network after trying First Steps [See 

First Steps

(page

61).

]

➊

➤

The software might be incorrectly installed. Uninstall the software and then install it again.

63

How do I uninstall the previously installed software?

To uninstall the previously-installed software, see the following instructions.

➊

➤

Windows

: Uninstall the software using the Control Panel feature in Windows. See Windows

Help for more information.

NOTE 

For best results, uninstall

VZ

Access Manager first, then uninstall Zain MiFi Broadband Generic

Drivers, and then uninstall Verizon Wireless Firmware Updates (if present).

➊

➤

Mac OS X

: When the

VZ

Access Manager software is running, select the

VZ

Access Manager

menu. Then click

Uninstall VZAccess Manager

. Follow the onscreen instructions. Restart the

computer to finish removing the files.

My MiFi powered off when I plugged it in to the wall charger. Why?

This occurs if any power settings are activated once the device is plugged into the wall charger.

➊

➤

Manually press the power button to turn it back on.

My MiFi just powered off without my pressing the power button. Why?

This may occur under any of the following circumstances.

»

Pressing the Master Reset button.

»

Restarting the device.

»

Switching profiles.

»

Restoring the configuration settings.

»

Battery depleted.

➊

➤

Manually press the power button to turn it back on.

➊

➤

If battery is depleted, charge the device with the wall charger or USB cable.

How do I reset MiFi back to factory settings? 

The master reset button is in a small hole located on the bottom of the device. This button returns

the device to factory settings, including re-setting the network name (SSID) and network key (WiFi

passkey) to those printed on the sticker affixed to the back of the device.

1.

Place one end of an unfolded paper clip in the master reset button hole.

2.

Press the paper clip on the button until the Service Status LED blinks green one full blink and

then a very brief blink (about five seconds).

How do I reset the Access Point and Router settings back to factory settings?

When MiFi is in WiFi mode, you can connect to MiFi Settings by connecting your computer to the

MiFi wireless network and going to

in your browser.

Connect to the Diagnostics screen. [See

Diagnostics

(page 54).

] The Diagnostics screen has a

Reset to

Factory Defaults

button. This button resets all Access Point and Router settings to their factory default

values. All existing settings are lost.

64

Technical Support

Customer Service

For Customer Service while in the U.S. or Canada, dial 1-800-922-0204.

Data Technical Support

For additional information and technical support for

VZ

Access Manager and Verizon wireless

devices, you can visit the Verizon Wireless Data Technical Support page at:

.