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Help with Troubleshooting

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5.

If any of the steps indicates Failed, you can attempt to reconnect by clicking

Connect

. The

wireless router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name,

user name, or password. There also might be a provisioning problem with your ISP.

Troubleshooting Internet Browsing

If your wireless router can obtain an IP address but your computer is unable to load any Web pages

from the Internet, check the following.

•

Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses)

to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers

for your use. If you entered a DNS address when you configured the wireless router, restart

your computer. Alternatively, you can configure your computer manually with DNS addresses,

as explained in the documentation for your computer

.

•

Your computer might not have the wireless router configured as its default gateway.

Restart the computer, and verify that the wireless router address (192.168.1.1) is listed by your

computer as the default gateway address.

Unless you connect manually, the wireless router will not authenticate using PPPoE

until data is transmitted to the network.

The factory default wireless router address is 192.168.1.1. However, if the router

detects a conflict with the address it gets from your modem, it automatically picks a

different address for itself. In this case, you can log in to the router using

www.routerlogin.net

to verify its LAN IP address. Click the LAN IP Setup link in

the Advanced menu. Take note of the LAN TCP/IP setup IP address, which should

match the default gateway IP address on your computer.

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How Do I Restore the Default Password and Configuration

Settings?

This section explains how to restore the factory default configuration settings, changing the

router’s administration password to

password

and the IP address to

192.168.1.1

.

To restore the factory default configuration settings, use the reset button on the rear panel

of the router:

1.

Use a sharp object like a pen or a paper clip to press and hold the default reset button for about

20 seconds (see

“Router Back Panel” on page 4

), until the Test light on the front turns on.

2.

Release the reset button, and wait for the router to restart.

Troubleshooting Connectivity Using the Ping Utility

Most computers and routers have a diagnostic utility called

ping

that sends an request to a target

device. The device then replies. The ping utility makes it easy to troubleshoot a network..

Testing the Path from a PC to Your Router

You can ping the wireless router to verify that the LAN path from your computer to your router is

set up correctly.

1.

From the Windows toolbar, click

Start

and select Run.

2.

In the field provided, type

Ping

followed by the address of the router, as in this example:

ping www.routerlogin.net

or

ping 192.168.1.1

This procedure will erase all the current configuration settings and restore the factory

defaults.

This section includes advanced troubleshooting techniques.

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3.

Click

OK

.

You should see a message like this one:

Pinging 192.168.1.1 with 32 bytes of data

If the path is working, you see this message:

Reply from 192.168.1.1: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

•

Wrong physical connections

—

Make sure that the LAN port light is on. If the light is off, follow the instructions in

“Verify if the LAN or Internet port lights are not on when the Ethernet connection is

made:”

on

page 2-20

.

—

Check that the corresponding lights are on for your computer’s network interface

card.

•

Wrong network configuration

—

Verify that the Ethernet card driver software and TCP/IP software are both installed

and configured on your computer.

—

Verify that the IP address for your router and your computer are correct and that the

addresses on both begin with 192.168.1.0.

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Testing the Path from a PC to the Internet

After verifying that the path between your computer and the wireless router works correctly, test

the path from your PC to the Internet. From the Windows Start > Run... menu, type:

PING -n 10

<IP address>

where <

IP address

> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not

receive replies:

•

Check that your PC has the IP address of your router listed as the default gateway. If the IP

configuration of your PC is assigned by DHCP, this information is not visible in your PC’s

Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP default

gateway.

•

Check to see that the network address of your PC (the portion of the IP address specified by

the netmask) is different from the network address of the remote device.

•

If your ISP assigned a host name to your PC, enter that host name as the account name in the

Basic Settings screen.

Technical Specifications

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Technical Specifications

This section provides factory default settings and technical specifications for the Wireless Router

Model WPN824N.

Factory Default Settings

Smart Wizard

Enabled

Router Login Default Access

Router Login URL

http://www. routerlogin.net

or

http://www

.

routerlogin.com

Login Name (case-sensitive) printed on product label

admin

Login Password (case-sensitive) printed on product

label

password

Internet Connection

WAN MAC Address

Use default hardware address

MTU Size

1500

Local Network

Router Lan IP address printed on product label (also

known as Gateway IP address)

192.168.1.1

Router Subnet

255.255.255.0

DHCP Server

Enabled

Time Zone

Pacific Time

Time Zone Adjusted for Daylight Saving Time

Disabled

Firewall

Inbound (communications coming in from the Internet)

Disabled (bars all unsolicited requests)

Outbound (communications going out to the Internet)

Enabled (all)